DoubleTree by Hilton Charlotte City Center

the initial planning stages to the final moments of our special day, everything was organized and executed with the utmost professionalism and care. Mariah, your attention to detail and dedication ensured that every aspect of our wedding was perfect. The meticulous planning, timely communication, and your warm, reassuring presence made the entire process stress-free and enjoyable for us. The venue looked absolutely stunning, and the seamless coordination of events truly made it a day to remember. Please extend our heartfelt thanks to the entire DoubleTree Hotel team. The staff's courtesy, efficiency, and professionalism were evident throughout, and many of our guests commented on the exceptional service they received. We are so grateful for all your hard work and dedication. You played a significant role in making our wedding day magical, and for that, we cannot thank you enough.

ed off to 4 seperate people during the planning process and then a week before was passed to yet another contact who had no knowledge of any prior conversations. Hotel cancelled all of our guests reservations and still has yet to refund some of them. Wasn’t given half of what they promised. Can barely even get a response at all, had to follow up with multiple emails just to get one answer. 0/10.

ss was unremarkable! Haley made something so complex appear seamless and easy. Thank you for making our wedding day the best day ever! Thank you for monitoring the rain clouds and moving us indoors. I had multiple guest comment that they thought moving venues downstairs was part of the plan and had no idea it was due to rain. Everything was so organized and perfect. The wait staff was phenomenal and so professional! All of our family and friends had the best time. I will recommend you to EVERYONE and ANYONE!! Once again, thank you thank you thank you!!!! You truly have a gift!!!

, wedding, and brunch at a great price for our budget. We had a lot of guests from out of town so being able to have all inclusive place was really important to us. Unfortunately, Kayla moved on in the months before our wedding but we were so lucky to have Jami in her place. We could not have asked for a better coordinator! She was integral in making our planning as low stress as possible. Not to mention she is such a genuine, kind and helpful person. They offered a menu tasting for us and 2 guests, where we met Chef Luca. His food was amazing! We opted for the ribeye and crab stuffed salmon and they were both a huge hit. We had our ceremony and reception on the rooftop which had recently been renovated and had a beautiful view of the city, especially at night. The day off went so smoothly and Jami handled all the food/beverage/set up so we didn’t have to worry about a thing. Even months later, our guests still say it was one of the best weddings they have ever been to! I truly could not recommend a better place for any event!

is looking at getting married in Charlotte to work with Jami and her amazing staff.

of the venue and the ceremony. Thankfully, we located this hotel on Zola and they made it magical. Special thanks to Haley Horton and Mariah Harris and their above and beyond level of professionalism, service, and compassion. The trio exceeded me and my spouse’s expectations!

on. We did not hire a day-of coordinator, but Laura Russell, the director of Catering, essentially filled that role without even being asked. She ensured the arrival of all vendors and that the wedding party and guests were being accommodated. She did all this while ensuring myself and then husband-to-be were being taken care of. The food was also amazing! Some of my friends still comment on how delicious it all was to this day and we got married in July 2022. Overall service provided went above and beyond what you pay for. I have 2 friends getting married soon and I am recommending this location or one of the sister locations to both of them!

ave their event on their newly renovated rooftop space and WOW. Guests are still raving about the food, the ambiance and the staff. My clients had all of their out of town guests stay at the hotel, we had ceremony/reception and after party here and then we even had a send-off brunch the following day. The team here worked with us on customizing our menu and vision. We had a rockstar team of vendors that pulled this event off and couldn't be more thrilled with how it came together. The restaurant and bar onsite is run by a Chopped Champion, Luca Annunziata. The bar and restaurant was a great meeting point for all of our guests throughout the weekend pre/post events.

re and made everything simple. We came in for a tasting of the menu and were sold on using them for our wedding. The flexibility they offered and their ability to truly cater to our experience and preferences made them stand out. Other venues we contacted had restrictions, but Holiday Inn was able to accommodate all of our wishes. We really enjoyed being able to stay the night before as well as having a room the night of the wedding. We originally wanted a venue that our guests could sleep at so everything worked out in the end. Everyone received a group rate and our out of town friends were able to stay with us. The location is amazing. They are in the middle of downtown so we walked to restaurants and all of our out of town friends got to experience center city Charlotte. The actual wedding and reception was beautiful. We took advantage of having it on the rooftop with the reception downstairs in a larger room. We were nervous about the weather so they offered several locations as a backup, but everything worked out on the day of. We had a slight delay and deviated from the schedule. The team at the Holiday Inn worked with us to keep the show going and made everything run smoothly. I couldn't be happier how it turned out. The rooftop pictures on the roof are incredible and the finale sparkler pictures on the street are one of my favorite. Thank you to all of the staff at the Holiday Inn for making our day special!

ur guests raved about how nice the staff was, and how amazing the food was! Kudos to the chef at Forchetta! The catering manager-Laura, was pleasant to work with, and made sure every detail was perfect. She worked closely with the vendors & coordinator to ensure our special day went smoothly. I would definitely recommend the Holiday Inn Charlotte-Center City for your next event or stay!

locations were stunning; the view on the rooftop is exceptional and the ceremony scheduled for the sunset added beautiful lighting for all of our photos. The banquet staff set the rooftop up beautifully with curtains behind the alter and white folding chairs arranged so all of our guests were able to view the ceremony. Both Kayla and Megan were phenomenal with wedding day schedules and rehearsals leading up to the big day. Everything was perfectly on-time, coordinated, and communicated to us. From all of the details prior to the big day, up until the second we cut the cake, it was amazing. The newly renovated ballroom on the second floor was the perfect setting for our cocktail hour and reception. Our families both enjoyed the room and the layout was very easy to move around and interact with all of our guests. The food at the hotel was amazing and Kayla and Megan made sure we were provided with plenty of food throughout our reception. Also, I have a gluten allergy and the restaurant staff were more than accommodating. They prepared my food separately and always had it plated differently than the rest of the food. My food was always delivered directly to me and I was ensured it had avoided any cross-contamination. The staff was also very accommodating to all of my vendors and remained in contact with everyone every step of the way. I would absolutely recommend this venue for anyone who has not decided on a wedding venue yet! My husband and I were blown away and more than pleased with everything!

urpose of this review is to give factual information that might help someone in the future. Nicole was nice but she could not pronounce my name correctly and I had to constantly correct her. She was frequently out of the office and no one else had access to her email so it was frustrating to not have a constant back up person. Nicole and I discussed the day of schedule several times and on my wedding day the groom had to keep asking her and her assistant Kayla what was next. I feel like for the price you pay the staff should be working behind the scenes so the day runs smoothly instead of the bride and groom directing things. The food at the tasting was outstanding!! The food we were served on our day was sub par and not the same items we requested! The food for me was a huge let down. Nicole left halfway through the reception and passed the baton to her assistant Kayla. Kayla literally was missing in action. My husband had to keep looking for her and he ended up missing a big part of our reception because of it. Nicole had let us know the day of the wedding that we were one of her last weddings and her last day would be the following week. I am not sure if she was just not equipped for the position or if she had other complaints but she was only here 1 year and a few months. I will say that I was contacted after complaining by the general manager Stacey and the director of sales Jamie and they had a meeting with my husband and I and their wedding team. They listened and I feel like they will use our experience to help improve future weddings and hotel procedures as well. We made the best of our day and I feel like with the right people anyone could have a dream wedding here.

our reception was the least stressful process all because of Nicole. Nicole always made sure we were comfortable with the decisions we made and didn’t have any questions. She always made herself accessible before we got married and the day of our wedding. I appreciate Nicole being detail-oriented, accommodating, and reaching out to our vendors the week of the wedding. My now husband and I decided to have our reception on the rooftop of holiday inn and I must say it was such a gorgeous evening! Nicole and her team made everything perfect, there was literally not one thing I would have changed. Not only was this venue spectacular but it was convenient to use their services for the food and bar portion of our reception. I have to add the food was absolutely divine and there was a good list of food options to choose from. Another thing that made this venue so great was the wedding packages. The prices were reasonable and it included many options. We appreciate Nicole and her team’s hard work in making our reception memorable with our family and friends!

ing, she was always willing to meet if need be. If any problems arose, she went the extra mile to make sure things were straightened out. She is the BEST! We enjoyed the bridal suite the morning of the wedding, my husband and I loved the bottle of champagne and chocolate covered strawberries we were greeted with the night of our wedding. The rooftop was perfect for our reception. This is the place to book if you’re looking for a city feel venue.

e are so many rooms inside to host your ceremony and reception. They even have a gorgeous rooftop! I would highly recommend looking into HICC for your wedding day! They will take great care of you!

well! Amazing prices for all inclusive package!!! She even helped me incorporate my gender reveal all in one to my family! The venue was beautiful!! Thank you so much for everything!!

. Communication is the key people. I love these ladies here & they have treated me like family. They have made everything that was impossible to accomplish to possible & I have accomplished it. I can’t wait for our big wedding day. The countdown has started!

also fellow vendors. And we get to see it on a regular basis. We've watched the team at the Holiday Inn consistently take care of their clients and colleagues. They host incredible weddings and events and they deliver incredible service. We're honored to work with them!

was seemless. Everyone was so helpful and accommodating especially Nicole and Ashley. Included in your price is a stipend for cake and flowers which is so helpful!

liday Inn for our wedding. They were able to accommodate us among many diversities that the storm through at us that weekend including coming up with a last minute ceremony. Our guests all complimented us on the Room, the food and most importantly the experience. It was beautiful, everything about it and I am forever grateful!!!

op wedding I really wanted. But I had a great time and had some truly awesome food. I would definitely recommend this venue for other weddings and events.

to make sure our sons rehearsal dinner a hit. I would 100% book them for any future events we may have in Charlotte. Thank you so much for everything.🤗🤗🤗

d the Holiday Inn Center City over a year before our wedding day. Between then and the time we got married, the hotel went through not one, not 2, but THREE wedding coordinators. And the last coordinator popped up out of no where in February which was just two months before our wedding. And you can bet that between all three coordinators, the communication got worse and worse. Most of our agreements and notes that were taken did not transfer between the wedding coordinators. I don't want to mention any names, but the third wedding coordinator was by far the worst (and she was with us on our wedding day). She asked me what my salad selection was going to be literally 4 different times because she was that unorganized. She did not take good notes at all and every meeting she asked me the same questions repeatedly. She called me a few times to follow up, but I told her I wasn't going to talk to her on the phone anymore because the things we discussed over the phone never got done - it was her word against mine and I needed proof in writing. From that point on, our correspondences were done through email. As I mentioned above, we had booked this venue over a year in advance. We also booked the Olympic Boardroom which is a large room for my bridesmaids and I to get ready in. It was written in my contract that we had paid the surcharge for this room. We also booked the two adjoining rooms beside it for my parents and mother-in-law. A few weeks prior to the wedding, my wedding coordinator said she had to check to see if the room was going to be available for me. If I have been planning my wedding for over a year and have already paid for the room, it should be available for me no questions asked. But it gets better. One of the adjoining rooms to the Olympic Boardroom had two double beds. I had told the wedding coordinators NUMEROUS times that I was going to be staying in that room with my parents the night before the wedding. Guess what? It didn’t happen. My room wasn’t even on the same FLOOR as the Olympic Boardroom. Why does that matter? Because someone else was in that room the day of my wedding when I was the bride and I should’ve been. Also, it was a huge inconvenience that I had to move my belongings from a room on 12th floor to the Olympic Boardroom, and then move it to my suite the night of the wedding. So I had 3 different rooms the day of the wedding. How stupid is that. It’s unnecessary is what it is. And it all could have been prevented if there was better communication. The string lights were another issue. The hotel told me I couldn’t hang them over the reception tables like I wanted – they “had” to be hung under the rotunda. Bull crap. There are pictures on The Knot and Wedding Wire websites where the string lights are shown being hung over the reception tables. So why can't you do it? I confronted her and finally got my way after some back and forth. As much as I would like to recommend the hotel because of the location, I can't because they put us through so much and the planning process was a terrible experience.

comodated even all of my last minute changes with professionalism. The food was top notch! We got so many compliments. We used the Olympic boardroom to get ready and it was great. So much room. The whole day was magical.

ld recommend this location to any one.

food was wonderful and Kat, Bini, and their team were so friendly and helpful. I highly recommend this venue to anyone wanting an outdoor wedding in the heart of the city. Works great if you have a lot of out of town guests needing hotel rooms. HICC has a great wedding package. Thanks for making our wedding so magical.

t the hotel staff did to make our day so special.

om was fine. Clean, plenty of towels. Nothing special, nothing to complain about either. Other wedding guests complained of cock roaches in their rooms, issues with room key cards and no hot water. Numerous guests were overcharged upon checkout & charged for things they had not ordered. My mothers bill was 3 times what it should have been. Onto my wedding review: They sell you on things they cannot deliver and/or just simply choose not to deliver. They host 300+ weddings a year &believe me, as a bride you will feel like 1 of 300 on your wedding day. Nothing special about you. They claim since they host so many weddings they are prepared for anything. Could not be any further from the truth. The weather was not on my side for my wedding. Which was fine. No one blamed the hotel staff for the fact that there was a hurricane in Charlotte that day. I blame the staff for the poor, pathetic way they handled this situation. The back up room I had been promised multiple times over the past 2 years had another event booked in it, even though they claim the $750 you pay for the roof is also the hold for the back up space in the event of rain... obviously it's not. They all but told us the corporate meeting that was taking place was more important than my wedding & if they were done in time I could have my wedding in that room. If not, I would just get whichever room was available. The other options looked like dungeons. The wedding coordinator is a sad excuse for a wedding coordinator. She is rude, impersonal & could care less that it is your wedding day. Her job is to book conference rooms, not make a brides day easy or special. Not a single person in my wedding party had anything positive to say about her. I paid extra to reserve a room for my bridal party to get ready in the day of. We didn't have time to go down & get breakfast so we asked what our options were. For a fruit try and stale bagels they charged me $150. then another $45 for water. Seriously? I paid close to $15k to this venue for my wedding plus 20 or so rooms for 2-3 nights from all my guests and you're going to charge me $150 for fruit? $45 for water? Come on. At the reception nothing we were promised occurred. We got our own drinks all night, we didn't get any of our cocktail hour food and drinks as we were promised, we didn't have our meals, which we didn't eat, taken to our room for later, they didn't use all of my decor that I had brought up there. Again all things that had been previously promised to me. My hair and make up artist who has done hundreds of weddings and numerous ones at this venue said she has NEVER seen a bride treated the way they treated me on my wedding day. Had it not been for the vendors that I personally brought in for the wedding and hired outside of the Holiday Inn, my wedding probably would have been ruined. I warn any future brides considering the Holiday Inn for your wedding venue. There is a shortage of venues in Uptown Charlotte and trust me they know it too. You hire a wedding coordinator and a venue to help in case things don't go as planned and to still make it just as special as you had hoped. You won't get that here! They wont think outside of the box when needed or do anything different than they're used too. Search your options, you will be disappointed here!

hotel and wedding staff exceeded our expectations! Sheyla and Joel

minute rain moved us inside. Karen and her team did an amazing job helping us move inside. We can not recommended them enough!!

asting, timelines, coordinating, last minute changes, ordering linens. The entire hotel staff at the Holiday Inn Center City in Charlotte is unbelievable. When you have your wedding here, make sure to rent the Olympic boardroom. It's an extremely small price to pay for day of convenience. We used it to get ready in. PERF!!

used the front desk to hand out our welcome bags and all of our friends loved this! The food was great and staff was super helpful! Thanks!

en a lot better. They went through three wedding planners in the 7 months we were planning our wedding. They weren't organized and had to go over details multiple times. In the end our wedding turned out perfect!

ion, which was by far some of the best food I have ever had, especially at a wedding. They were able to adapt the dishes to our liking, changing any sauces or sides, which for a picky eater is very important. In addition, as part of the package the hotel pays for part of your cake, centerpieces, and table linens. Depending on which route you choose to take the package may cover the whole cost of these items or you can upgrade and pay a little more to the specific vendors to make them bigger or different if you choose. I think this is a great feature of the hotel's wedding package because it allowed us to get the wedding cake and flowers that we wanted without having to spend a ton of money because half of the price was already included in our venue portion. We were supposed to have both our ceremony and reception on the rooftop, but due to weather we unfortunately had to use our backup spaces for both. The hotel was very helpful in this transition and tried everything they could to hold out and see if the outside wedding could happen. Once the rain did start they provided us with an additional unplanned backup space that we used to take our posed pictures in, since we could not do them outside. The staff was very friendly and helpful the whole weekend, and they seemed very accommodating. The only reason I do not give the Holiday Inn an overall rating of 5 stars is because of the planning process leading up to my wedding day. I booked my wedding 2 years in advance, and in that time frame the hotel changed wedding coordinators 4 times. This led to some confusion and frustration while trying to make and confirm plans because the person I was talking to kept changing. Luckily the coordinator I had for the day of my wedding was there the last two months before my wedding, which are the most important planning months. However, she too is no longer with the hotel as they have yet another new coordinator. I believe the Holiday Inn offers a great wedding package. Unlike other hotels they do not restrict you to using only their vendors, but they give you options of vendors to choose from. The Holiday Inn gives you the options and lets you personally customize it from there.

communication with us during the planning and made sure we were pleased with everything. I wouldn't change a thing!

onderful to work with. The food was amazing (we picked the Heavy Hors D'Oeuvres style recption). Most of our guests were from out of town and loved being in the heart of the city for the weekend. Perfect spot for an Uptown wedding!

l fantastic reviews but my experience was not so perfect. To start, my wedding coordinator changed three times in less than a year. I know turnover is normal, but nothing carried over from person to person. We would have things done and completed, then two months later have to start all over because what was promised would no longer work. We booked during a promotional period to get more extras and the back and that was constantly questioned, we had to re-do our menu a few times because what was possible kept changing, so frustrating. That said, each girl was very kind, very professional, and we like them as people. The day of my wedding was not a good day. Once I arrived to the hotel around 3, I called my coordinator and asked her to stop by because I needed to speak with her. She said no problem, she would be there in 15 minutes. Never saw her. By 4:30, I was sick of waiting and was already a half hour late to my first look. So I sent my mom running around the building to find her. She had no luck and had to leave it at the front desk. We found out the next week that she was with the bride for the next nights with their rehearsal (which apparently took from 3pm to almost 8pm??). I called her numerous times and never got an answer, it VERY stressful to not know what is going on. It also makes me feel really crappy as a person that she couldn’t spare 15 minutes to speak with me but can easily give the other bride two nights in a row. Next, when we were heading over to our ceremony at Midtown Park, there was no 18 passenger shuttle that we were promised. Apparently, it had been in the shop for over a week and no one cared to tell us (even after confirming it would be there on Tuesday for our Friday wedding). So, we had to call cabs and see if our wedding guests could shuttle us around – horribly embarrassing. Finally on the roof and ready to relax, I’m immediately met (literally, as soon as I got off the elevator) and told that we have too many guests and we lied about our headcount. It turns out our family was being antisocial and wouldn’t intermingle so instead of 10 heads a table, they were stopping at 6 or 7. The first hour of my reception, my husband had to deal with their staff and do a headcount. During this ordeal, a conversation was held within earshot of my guests about how to proceed with the extra charges which caused a few people to ask me if I needed to extra help to afford my wedding. UNACCEPTABLE. There is no way to come back from that embarrassment. At this point, my coordinator finally shows back up with little to no solution, just “we’ll look at the numbers and see what you owe.” (For the record, we actually had two no-shows so we were under count.) Throughout the night, we also had numerous wedding crashers. People in jeans and t shirts were coming off the elevators, getting food, wandering around, and leaving. The staff has no regard for this and with the threat of charging extra for those people, I was completely livid. On the plus side, the food was delicious, the drinks were INCREDIBLY strong, and the space was gorgeous. That said, unless they have worked out the kinks of employee transition and have better policies put in place to handle stray folks wondering up, I would NOT recommend this venue, too much disappointment!

nd not have to worry about a thing. My wedding coordinator was there from beginning to end.

ere will the million of questions that I had and never felt like I was being a nuisance to her. The food was amazing, the service was amazing! They helped us out with every detail the entire time! I almost can't even put into words how great it was to have our reception here. Our wedding was August 4, 2012 and people are still complimenting me on how much fun they had! I would HIGHLY recommend the Holiday Inn Center City.

ve throughout the entire process. She really made everything come together nicely. No stress on the bride :) Everyone loved the venue, food and the open bar :)

ient to the airport, near lots of restaurants for rehearsal dinners and after parties, safe place for guests who drink and need to stay the night, beautiful rooms, and super friendly and accommodating staff. The food was great too!