Holiday Inn Harrisburg Hershey

to your room. Even the elevators are at the complete end of the building, so just unloading the car was a process to get everything there from the lobby. The hallways all smelled (several of our guests commented on this as well). Doors to the rooms were swollen from moisture, so they all constantly slammed when shut. Door to our room had to be shoved to shut it, that’s how swollen the wood was. The bathrooms are laid out strangely, to use the toilet or the shower you have to walk AROUND the bathroom door. When walking to our room we passed another room that was undergoing renovations. The door was wide open, no workers/barriers/caution signs, and the outside wall was missing from the room... on the second floor! Thank goodness no child was around who could have literally fallen out of an open wall and gotten seriously hurt! The entire reason we decided to have our room block at this hotel was because we were told if we met a certain quota of booked rooms for our room block that it included use of the hotel shuttle for free. We were communicating with Chase regarding the use of the shuttle from the beginning. We confirmed a month in advance of our dates that we had met the quota, and reached out to discuss the times we wanted to use the shuttle, but we were told Chase was on vacation and that he would reach out to us when he was back the following week. Well he never followed up, and honestly this was the one thing that slipped my mind. When we checked in to the hotel, we asked the front desk agent about setting up the shuttle. We were told that Chase was (again? still?) on vacation. And regardless of that, the shuttle had to be done in advance. Luckily we were able to book a transportation company to provide the shuttle for our guests for the wedding. The front desk was at least gracious enough to schedule two trips of the shuttle to take over some members of the wedding party before the main shuttle started. Honestly the most upsetting part of this situation is that Chase never actually got in contact with us again, not even an apology for things falling through the cracks. Another strange occurrence, the morning of checkout. We met up with our friends and family for breakfast (which is not included, you need to pay extra for this). Several people told me that when they went back up to their rooms afterwards to pack (well before checkout time), housekeeping staff were already in the rooms cleaning them… with all of their items still there. And before you argue that maybe they confused the dates and were making the beds, no the staff was literally throwing things away. One guest had taken some of the leftover wedding food back to their room and stored it in their room fridge for us. An entire tray of lobster macaroni and cheese.. thrown into the maid’s trash bin. Thank goodness our friends returned to their rooms when they did, would the staff have thrown away the rest of their belongings too? Very weird, I’ve never heard of this happening before and at least three guests in different rooms told us this happened to them. Pool was also closed for renovations during our stay, which was Labor Day weekend. at this point, no surprise. I understand that Holiday Inn is not a top rated hotel… but we expected much more than we received. Book somewhere else.