My eyes were set on the beautiful Holly Hedge Estate before my fiancé even proposed. Holly Hedge was the only place we toured and we literally emailed them to book our wedding the ...second we got back into our car after our tour. Michele was so calm and patient in the planning process and at all meetings, she truly made us feel so calm and that we were ahead of the game even when we felt behind. Up to the day before our wedding Holly Hedge was a 3639373 star rating. They were so quick to answer every email. They told us multiple times a day of coordinator was a waste of money and they will take care of everything, I didn't dream of the venue dropping the ball at all. The night before our wedding around 3ish pm, as we were about to leave for our rehearsal dinner, we got an email from our coordinator that Michele got sick and that Gabbi could not be our day of coordinator anymore and that a lady Mary would take over, but it was all fine and she was up to speed. An email!! not a text or a phone call. An email that, I may have not even seen til day of….Day of, Mary was very stressed and frazzled, probably cause she had to do 2 jobs, I do not blame her but there was obvious 0 prep or communication to Mary about how our day was supposed to go. IT WAS STRESSFUL FOR EVERYONE. I as the bride, the groom and both bridal parties were STRESSED! I asked multiple times in meetings how my one bridesmaid could help with anything and she would love to, but they told me that was not necessary, and not to worry. Also, that Gabbi knew how to bustle and not to worry or teach anyone. Update, day of, Mary was no where to be found when I needed to be bustled. Our ceremony started 20 minutes late cause Holly Hedge did not cut off pre-ceremony drinks, which 20 minutes does not sound long.. but it was 30 degrees out and we lost golden hour photos. We also lost 20 minutes of our reception, that we will never get back. I understand that people get sick and need to call out but when Holly Hedge's main source of income is weddings and they obviously do not have a back up plan when someone gets sick, is very concerning. I cried at the end of our wedding day, due to all the built up stress throughout the day. They did not care. The next day when I mentioned it was upsetting the ceremony was late for no reason, Gabbi's response, Was but did you have fun? Of course, my husband and I made the best of our wedding day but 4 + months later we are still very frustrated with how the day went. Everyone talks about how amazing Gabbi is and again til the day of, she was, but day of we did not. My husband even mentioned to her that I cried the night before when things changed and her response to him was, Am I supposed to work a double? My husband and I both work in fields where when someone gets sick and there is no back up, yes we have to work a double. The food was great, Michael was great, venue was gorgeous but the planners dropped the ball and did not seem to care. For all the money we spent for our one special day plus the money our guests spent on inn rooms, Holly Hedge was not worth it for all the stress, day of the wedding. People say shit goes wrong on your wedding day you can't control.. trust me, things did go wrong outside of Holly Hedge's control (weather, guest in ER) but Holly Hedge should have had a better back up plan for illness. That is a controllable factor from the venue. Long story short, just pay for an additional day of coordinator if you are set on HH.