Holyoak Floral Designs

ind you, this was back in July 2020. We had our wedding scheduled for November 2020 but postponed to February 2021. After visiting Stacie, her quote was way out of budget. We decided to visit other florists and in the end came back to her. She did help us cut down on what was not necessary and we clicked pretty well. We very much appreciate her for accommodating for moving our wedding date to February 2021. When it was 2 weeks before the wedding, my wedding planner reached out to her to coordinate the day and she did not respond. I had reached out and she did not respond. I was freaking out and I had a bridal shoot which I had a bouquet for. I was reaching out to her to schedule a meet up location 1 week in advance but no reply. Thank god one of her assistant response with the info. The most annoying part of it all was I followed them on social media and see them posting like every day but they don’t have time to send back a simple email?! Like seriously! I had to reached out through Instagram just to get her to respond to the emails! We also send her feedback after the wedding 3 days after the wedding and she has not responded at all. It is almost a month now. Now, on to the decors. Design wise, it was almost what we discussed but a few things were missing from the contract. In my head, I keep asking where are the rest of my flowers! Her contract shows you what type of greenery and flowers that are going to be for that centerpiece or backdrop. After reviewing the contract, we noticed that there was definitely missing flowers. My backdrop was not what I was expecting. My husband is disappointed in the sweetheart table and I was so disappointed in my backdrop. Overall, we put our trust in Stacie and she did not delivered quality nor quantity. I would highly NOT Recommend her! She is a sweet person but after this broken trust, I don’t support her business nor recommend.

ttention right away. I went ahead and booked them since my initial meeting went great. The quality of the floral provided was beautiful. The roses were a lot bigger than I expected and looked beautiful in pictures and in person. The crowns for my flower girls looked amazing and the girls were very happy with them. My initial meeting with Holy Oak went great. Everything was very organized so I really felt like I got my vision across pretty well. I had to push back my wedding due to COVID and Staci was very accommodating. Now for the negatives- The day before my bridals, I confirmed the pick up time and location with Staci. The day of, I arrive at her apartment to pick up my bouquet and she did not answer. I called her at least 10 times, emailed her, talked to the front office staff to try and get a hold of her and was not successful. I waited 45 minutes outside her apartment. I ended up going to HEB and bought a bouquet for my bridal pictures. On my way to my pictures, I receive an email from someone else in the company that I had never spoke to before. I call her and she stated that there was a misunderstanding between her and Staci. She ended up dropping off the bouquet at the venue. When she dropped off the bouquet, I asked if I could get store credit for having to buy a bouquet at HEB and I was able to do so. I was a little upset about the size of my bouquet. It was suppose to be bigger than my bridesmaids, but it ended up being the same size. My cake was also suppose to have a little bit of greenery, but they only included the roses. The wrong greenery was used for the cocktail tables. All of this looked beautiful, but it was not what I had asked for. All in all, I would not recommend Holyoak. Not because of their florals, but because of the lack of communication within the company and the way situations are handled.

around the same price for a similar offering, but I felt like I got along with Stacie the most and decided to hire her. We ended up hiring Stacie in February to do all things floral for our fall wedding. When it came time for me to pick up my bouquet for my bridal shoot, Stacie did not inform me that she had been evicted from her office space even though I had spoken to her on the phone several times that week. In a rush ahead of my hair and makeup appointment for the photos, I had to meet Stacie at an HEB gas station to pick up my bouquet, which was not a way to start off to a good relationship. On top of the poor communication, the bouquet was incredibly small for $180 and far below my expectations. I decided to give her the benefit of the doubt despite the poor communication and disappointing bouquet and hoped the service for the wedding would be better. The flowers for the wedding day were unfortunately no better than the experience that I had with the bouquet for the bridal shoot. I had ordered dusty miller as part of my bouquet and paid nearly $300 for the arrangement. The dusty miller was wilted and the bouquet was very small for what I paid. I look back at my wedding photos and am so disappointed that I paid so much for such underwhelming flowers at our wedding. We had rented stands and vases from Stacie and were going to return them to her after the wedding so she didn't have to come back to the venue that night, also saving us $500 for her to come back. Because she no longer has a place of business, she gave me a personal residence to return the items to, which is unprofessional to begin with but I tried to be understanding particularly given how hard-hit wedding vendors must be during the pandemic. Me and my family chased Stacie for days trying to confirm that she would be home to receive the items but she was very unresponsive. After chasing her by text, voicemail, email for several days, she finally got back to us until the night before things were due for return. I had to reshoot my bridal photos after the wedding and because my experience with Stacie was so bad, I decided to hire another florist (Gallery Flowers in the Heights) for my bridal shoot bouquet. The bouquet from Gallery was far superior to the one provided by Stacie and I only regret that I did not go with Gallery from the beginning. I hate writing bad reviews, but I honestly feel that people need to be warned of what may happen if you hire Holyoak Floral Designs. Based on the history of the reviews, I believe something must have happened with the 2020 pandemic as the reviews prior to this year were all gleaming. I hope these more recent reviews will encourage Stacie to re-evaluate and return her business to what led to those previously glowing reviews.

to discuss our needs and design changes. She matched all of her online reviews. We were completely satisfied and worry free. We had an April wedding. COVID had caused us to delay the wedding. Stacie was accommodating in the fact that she allowed us to reschedule without charging us for it. As the months passed and we came closer to our new date things began to fall apart. She was extremely difficult to get a hold of to speak with about the final design choices and details. We had to call the multiple numbers, email, and text, and even then she did not respond. She credits this to a family emergency which is understandable. However, she had other people that she works with that would not reply either. With the original wedding date back in April, we wanted peonies in our wedding. She expressed some concerns with being able to get the peonies during that season. She offered garden roses as a backup plan, which was acceptable.  When we pushed back our date to September we knew peonies wouldn't be in season anymore but I figured the garden roses would be. The garden roses apparently were not in season either. As a professional florist who makes a living doing flowers we feel that she should have notified us about the issues at hand and allowed us ample time to adjust our design so that we would not have brown wilted flowers in the bouquets. We wanted peonies to place on the wedding cake, with the peonies out of season; she decided to go with carnations, which are nowhere near the style of flower we were looking for. Stacie did not deliver on what she promised. Stacie did not deliver the quality of flowers that she promised. Stacie did not even deliver what we paid for. We were so stressed and worried about not having flowers for the wedding that we went out and purchased flowers from HEB just in case she decided not to show up or show up with nothing at all. The flowers and arrangements from HEB were far superior to Stacie’s.  At that point Stacie was aware that we were not pleased with her service so far and did offer to provide greenery crowns for the bridesmaids and bride at no charge. They turned out great and we were very pleased with the crowns. She also offered to supply a mother’s day bouquet or anniversary flowers at no charge. But to be completely honest it has gotten to the point where we do not want to do business with her anymore. We contemplated taking her to small claims court over the flowers and greenery that we paid for but did not receive but decided to just cut our losses, move on, and stop stressing over it.