Homewood Suites Oak Creek Milwaukee

d delight every time I stay!! I started a new career, and the folks here have truly been on this journey with me. It's my oasis of calm in a sea of chaos - I'm always excited to see y'all and share adventure stories! Thank you for always being so kind and running the best hotel I've stayed in! Hilton is lucky to have you both - It's care like yours that turns weary travelers into refreshed regulars. I'm sure I'll see you soon!! ~Brady

reakfast they serve is excellent in choices available, consistent, and satisfying, plus the people prepping and re-supplying both food and monitoring the buffet for cleanliness and great layouts always do a great job; this visit was no exception, plus a great personality. We have many choices when we stay in MKE, but we travel an extra 10 miles, passing numerous competing hotels to arrive at this one because it is well managed and keeps high standards that are always on point at this hotel.

e classic hotel wedding. -We had everything that we had asked for (but did need to ask for the arch as the person directing set up did not know about it even though it was on the BEO). -Many people told us how great the seating area was in the bar area. I would highly suggest paying the extra money to rent out the bar for the night. -No one seemed to have issues with rooms and all extra room requests were able to be taken care of easily! Negatives: -we went through 3 different catering managers in the 11 months that we were working with the hotel to plan our wedding. The two times that the go to person was no longer working there, we were not informed at all about their absence. It took me reaching out to find out their email was no longer active. In the first switch, they did not have record of our deposit or contract, which caused a lot of unneeded stress. -The bar was open early, before the ceremony even started. In my opinion, the bar should have opened at 4:30, as our cocktail hour started, and given more time for the bartenders to know what we were supposed to have and have the proper information to serve our special event. -We were never given the wristbands for our bridal party to have their free drinks. When we talked to the bartenders about this, for one they did not even know about it. Secondly, when I asked about getting the wristbands they told me not to worry about it and they would know who was part of the bridal party. I am unsure how they were keeping track of this but was not able to follow up as I was socializing with others. My husband inquired about the drinks and they said we had 40 drinks (which should have began at 4:30 when our cocktail hour began). I am not sure how they came up with that number. Our bridal party arrived back from pictures around 4:50 yet they said we went through this number before dinner even which I also find highly unlikely with a bridal party of 14 and 3 being pregnant to have gone through that many drinks within the span of just over an hour. Of our bridal party, we have accounted for 7 free drinks. -We were supposed to have free soda and both Busch and Miller Light complementary for our guests starting at 4:30. This was not the case. When friends/family members, that we have talked to, ordered either Miller or Busch they were not told that tap was complementary. They were immediately handed a bottle and charged for the beer. In speaking to family members with children who were drinking soda, they informed us they were charged $3.50 for each soda they received. This has made us question if any quests were told about the complementary beer and soda when coming to the bar to order a drink. -We had family members with $150, $250, $300, and even $750 bills. So far, we have added up over $2,000 in bar bills for friends and family, obviously having not inquired with everyone. This is outrageous as if they had known about the alcohol we had pre-bought, they would not have had to spend that much money. When they asked to see itemized bills, they noticed that they were charged different prices for each drink when they were the same item. For example, one member paid between $6 and $8 for pineapple High Noon throughout the night. Overall we loved having our wedding here but were so disappointed to hear about the bar issues. I reached out to the catering and hotel manager about the issue and got no response, which was also disappointing considering how great they were with communication right before the wedding.

didn't know the first detail of what was discussed and she wouldn't answer phone calls or emails until 2 weeks prior to the event after. When she finally met in person she apologized and then we thought that things would change. But no, she sent a threatening email 1 week prior to the event on Saturday evening that the event could be considered cancelled. No organization no order no respect for people's time. PLEASE READ OTHER PEOPLE'S REVIEWS SAME STORIES FROM ORDER PEOPLE AS WELL. NO ONE SHOULD HAVE A HORRIBLE EXPERIENCE LIKE THIS. WORKING WITH THIS ESTABLISHMENT ALMOST RUINED OUR WEDDING PLANS THE ONLY REASON WE DIDN'T CANCEL THE CONTRACT WAS BECAUSE INVITES WE'RE ALREADY SENT OUT WITH THEIR ADDRESS. DO NOT BOOK ANY EVENTS HERE SAVE YOURSELF THE TERRIBLE EXPERIENCE.

rted with a lady named Felicity who was the coordinator of our wedding. She was suddenly let go and now we are dealing with Melissa. Mind you we were told things by Felicity that Melissa had absolutely no idea what we were talking about. Fast forward they hire another lady Kathleen who totally failed to let us know that she would not be there on our wedding night. We were then informed that faith would be there on our wedding night and we have never met and still have yet to meet faith. When my wife and I got there to set up for our wedding Melissa who was laying across the chairs and two other women were sitting there chatting. The food was mediocre and did not taste anything like what we tasted at our tasting. The carrots were hard as a rock and the food was bland. The chef was rude and thought that compensating me and my wife with wine would make things better. Mind you we don't drink. So she decided to bring four burnt pizzas out and put them under the warmer for an hour before anybody decided to eat any. For the first half of dinner service there was nobody in the room my wife's mother had to dismiss tables to get to the buffet line. She was the one that was letting people know when it was their turn to get in line not anybody from the hotel. Eventually a woman from the hotel made an appearance during dinner service. Overall my experience was not great I do not recommend this place whatsoever. From price to changing to four different people. It's terrible food and terrible service we were highly disappointed especially with the amount of money we spent.