Hotel Clio Cherry Creek

e food was phenomenal - I received comments that it was some of the best food our guests had ever had at a wedding. The bridal suite was perfect for getting ready with my bridesmaids and I wish I had even more time to spend in the suite! I would absolutely work with the JW Marriott to plan more events in the future.

nto the hotel. We got married on Memorial day Weekend so it was quite a busy weekend. The hotel ran out of suites (which is supposed to be included in the wedding package at a discounted rate) so instead they upgraded us to the presidential suite, which was great but it added to the expense. We were staying on a concierge level floor which included a free breakfast, appertizers, desserts, and drinks (really worth it) but no one told us we were on that level so we booked a brunch type breakfast for the bridal family (the exact same thing was down at the concierge lounge...for free!). I asked multiple times to have a long mirror and steamer setup in the room but it took them until the next morning to bring it up. Here comes the wedding part: Lindsay seemed on top of everything and seemed to be handling everything great. She got my attendants, groom and flower girl/ring bearers in position, called me to go into a boardroom to go into hiding, came and got me once everyone was in the ceremony space. I was standing at the entrance in the ceremony space, but nobody was standing, my song wasn't playing, and I looked...NO GROOM! I was a little floored and thought there was some kind of joke going around turned and asked Lindsay where the groom was...she looked got a huge frown and laid the F-bomb told us to run into the hotel. SHE FORGOT TO ESCORT THE GROOM AND THE CHILDREN DOWN THE AISLE BEFORE SHE CAME AND GOT ME. Some of my guests thought my husband had left me at the alter, let alone myself. It was embarrassing and unnecessary. After that whole scenario, the groom walked down and I was retrieved again. The ceremony ran great after that but I was extremely disappointed in what happened. At the reception: The meal was to consist of halibut or airline chicken, some of my guests received salmon. The turndown service was not setup even after we had our "maitre d", Robert, call and ask if it was set. He said it was...it wasn't. We had a free breakfast the next morning (part of the wedding package) it took them one hour to figure out that we even had a free breakfast. At checkout we were charged for valet for 2 nights and one day and WE DIDN'T HAVE OUR CAR THERE! We were also over charged on the hotel room which was corrected right away. The management there is very unhelpful. They didn't want to compensate in any way. Jan (the GM there) even used a guilt trip mechanism to try to have me leave them alone ("Go and enjoy your marriage and please forget about this"). I would not even consider telling a friend to check out the JW for a wedding, I won't even tell friends and family about it for a CO trip. Please look elsewhere for a venue! I promise you that the quality is not there, the standards are not there, and the prestige is not there!