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About this vendor
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Amenities + details
Covered Outdoors Space
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Outdoor Event Space
Wireless Internet
Settings
- Hotel
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Reviews
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3.3
out of 5.03 reviews
While the venue itself is absolutely stunning, the service is absolutely horrible. I understand that planning a wedding during a pandemic is difficult, but it was just as difficult...
prior to the pandemic. My only point of contact calls from an unknown number, so I have no way of getting in contact with someone on the phone until they decide to call me. It would take days to receive an email response. We had to set up our entire event on our own - we scheduled a time to arrive and no one showed up to help us. I had to introduce myself to our event captain in the middle of our cocktail hour, as that was the first time I was able to track someone down. Again, the venue is gorgeous, the food is outstanding and I was able to have a wedding reception in 2020 which I do appreciate, but I spent many days leading up to the event feeling completely disconnected and as if my special day didn't matter to them at all. This is supposed to be the best day of your life - I recommend finding a venue that will help to make it feel that way.
Best decision ever. The events team was fabulous to work with (a little slow in the beginning, but as the wedding drew near they were on top of their game). The venue is absolutely...
magical, the renovation of old and new. Rooms in the hotel were unique and beautiful, the Ballroom easily accommodated our 180 guests. The food and service was very good, and very accommodating with gluten free requests. The bartenders were great and the dance floor was a good size. Overall the events team made sure our wedding went smoothly and ensured that all our guests had a fabulous time. I could not recommend this venue more!! Plus, it's a perfect backdrop for pictures outside :)
New and upcoming venue. Absolutely stunning renovation. A lot left to be desired in regards to customer service during the planning process. If you don't check in often it's like y...
ou don't even exist. Lots of bumps in the road and you need to be very assertive and vocal about your needs and desires to get what you want.
Contact
Forest Ave, Buffalo, NY
Hotel Henry Urban Resort Conference Center