Hotel Indigo East End

he hotel was filling up and I ran out of rooms. Once rooms opened up I received an email in regards to them adding rooms to my block.

uestions and went above and beyond to make our time and our guests time great. We were very happy with our stay and their ability to accommodate our wedding needs.

amantha was super helpful the whole booking process, and was able to add more rooms to our wedding block as needed. Samantha provided numerous updated room block lists as per request, to ensure we were not running out of rooms. We also had our rehearsal dinner at the hotel, and it was super tasty and convenient. Lastly, the hotel very nicely put all the information for the shuttle to/from the venue to ensure our guests would arrive on time with all the information.

a for our outdoor cocktail hour, a large reception room and dance floor with a bar, and a place for all our guests to stay and not worry about a thing! The service was top notch - Tiffany is the absolute BEST and helped us with everything we needed. My vision for the outdoor gazebo came to life with the help of my florist, wedding planner and Tiffany. It was even better than I had anticipated. The food was amazing - I still have people talking about how good it was and how much of it there was! Weather permitting, I highly recommend the outdoor wedding followed by cocktail hour and then going inside for the reception. Tiffany also worked with another vendor I used for draping on the gazebo and downstairs which can out PERFECT! We did half the reception room with dinner tables (we had a small wedding ~75 people) and on the other side we were able to set up a Photo Booth in one corner, couches along the wall for a lounge type feel, and a bar. We danced all night and had the best time - people are saying it was the most fun wedding they had ever been too :) Also, the day before the wedding we wanted to do a winery tour for our out of town guests staying at the hotel and Tiffany was able to help us out with that which worked out perfectly. I HIGHLY recommend Hotel Indigo for all your wedding needs!

iendly (my dog was in the wedding) and the boutique feel. My mom also got us the hospitality suite for getting ready. It was very spacious and cozy. They brought breakfast to us too!! No major problems. Front desk staff was a tad slow and there seemed to be some confusion about whether our block “sold out” as opposed to “needed more rooms added,” but Lauren was prompt to clarify that with the staff and relay it to me. Brunch was delicious the next day. The ballroom looked beautiful. Highly recommend!!!!

ur room available as promised where the hotel was checking other guests in, but our room was not available. We needed to dress ourselves and our children for the wedding, but had to scramble to find a place to do this. We then missed the shuttle bus by a matter of minutes, and were told that the next bus was in an hour. We needed to entertain young children for an hour with no room. They finally found a room that smelled like sickly sweet disinfectant covering the smell of mildew. After much back and forth, the front desk staff found another room and a ride to the wedding, accompanied by a lot of whispering and sour faces. The driver was pleasant, but we later found out that he took a much longer route that doubled the time to the venue. The children were hungry and very disappointed when it took 40 minutes to arrive at the wedding. All this aggravation for the bargain price of $300 a night. We later found out that the parents of the bride, who reserved their suite one year in advance of the wedding, were told that the suite was not available, but that they could have another for a few hundred dollars more per night. While the hotel is very clean and nicely decorated, the customer service is terrible. A wonderful family event was tainted by something we would all like to forget. What a shame. Could have been a great weekend all around except for the poor service.

see it. Their restaurant Bistro 72 or whatever - they have a nice private room set up to accommodate rehearsal dinners. Great. We had a couple of picky kids join us and we asked if the chef could give us one plain grilled chicken breast to make one of the kids happy. The server AND KITCHEN made a huge stink out of it making it into a huge deal - we got the darn chicken breast but all that hassel for it wasn't necessary. Then there's a bar about 5 feet away from this room - its the hotel bar which is also part of the restaurant. We know what beers they have there, because we dined there the night before, and we know what drinks they can make there. Why would we expect that being in this separate room, that the selection would be different? We requested beer they didn't have in the room, but they had 5 feet away at the bar and they told us no. REALLY? WTF? I asked for a pitcher of sangria (I KNOW THEY HAVE IT) and again, I was told NO. Ummm I'm one of the hosts of this dinner, and I'm paying you. After making a stink (because, really??) we again got what we asked for. Was that so hard? Were these requests that outrageous? It's not like we asked them to drive 10 miles to a farm or deliver from a special brewery to get us a plain piece of chicken, some beer and a pitcher of sangria. Least accommodating restaurant EVER. Don't recommend at all. The food unfortunately wasn't even that great. Wait staff was just as bland as the food they served. Take my advice, don't go here.

ts we had more than half the hotel booked, we hosted our rehearsal dinner there, booked their bridal suite to get ready in and kept the bar open for our after party. With the amount of business we brought you'd think they'd do their best to make sure we were comfortable and taken care of but that was not the case. A LOT of little problems added up to a big headache for us and our guests. Beforehand we requested certain guests be placed in adjoining rooms so we could get ready together and so parents with kids could have rooms next to each other. Every single room was wrong and we spent a lot of time at the front desk trying to reconfigure our guests. We hosted our 40 person rehearsal dinner at Bistro 72. The food was excellent and service was great. I wanted to make sure we could play our playlist off an ipod in the private room, which they said was no problem. At least 3 different times throughout dinner I had to leave and speak with the bar tender about putting it back on because it was either turned off or changed to something else (TuPac was playing at one point?!!?!). I know it might sound silly but I spent a lot of time putting together a meaningful list of songs and that’s why I asked about it before hand and they kept changing it for some reason, which was a major distraction for me. At 7:30am on our wedding day, at least half of our guests from dinner the night before were woken up by construction workers banging on the roof. We brought at least 60 guests back to the bar after the wedding and they stayed open til 2:30 for us. We brought the bar a lot of business and the service was great! But at 5:30 in the morning the fire alarm went off waking up every single one of our guests. We had a strobe light in our room that proceeded to flash every second for the next HOUR AND A HALF. The front desk told me the fire department tried to fix it but it was a maintenance issue that they were waiting for the hotel to figure out. We contemplated leaving since we’d been woken up 2 out of 2 mornings but ended up staying the 3rd night like we originally planned. After seeing off all our guests and cleaning up at the venue we hopped into bed around 4pm to go online and check our bank accounts, book final honeymoon plans, email vendors, etc. and the internet was down for the rest of the night due to another maintenance issue. The food was fantastic, the service was great and the hotel was beautiful. Every issue we had was a logistical or maintenance hospitality issue, which should be the number one priority for a hotel whose business is to accommodate and make people feel comfortable while they stay. The hotel comped one of our nights and sent a bottle of champagne while getting ready because we were all woken up at 7:30 am. They offered us a free night to come back but there's no reason we'd go back. No one took ownership for most of the problems and never apologized. All of these issues seem way below the hotel standards and for it to take place on our wedding weekend it just such a major disappointment

I love that the rooms have rugs and wood floor - it's like being home!

rations. My coordinator at the hotel was amazing and so helpful! You still get to have the "Long Island" wedding with out breaking the bank.