Hotel Retlaw

r of planning. We were never informed our coordinator was switching. After long periods of no responses we would call the front desk to find out the coordinators changed. Our new coordinators were not well informed on what we had been told or our plans and it created extra work for everyone involved. We would be told one thing from one coordinator and a completely different thing from our next one and it cause a lot of hiccups. The second planner informed us we needed to drop all decor off a week before the wedding, that the hotel would assist in decorating, and a majority of it would be done for us. We scheduled everything around that idea to then be told 2 weeks before the wedding that we could not drop anything off until the day before our wedding and we would have to do most of it ourselves. This left us scrambling. When we showed up at our scheduled time the night before the wedding to set up we were greeted by the day of coordinator who we had only been in touch with once. She told us to go ahead decorating and then totally disappeared and the staff lended no help. We noticed some things we had previously asked for were wrong and had to search to find an employee to help us sort out the mistakes. We then found all the employees who we thought were there to help us out having a cigarette. We politely tried to explain what was wrong and were met with rudeness and blame that it was our fault we did not give correct information when honestly we believed it was due to us being in contact with 3 separate coordinations. We were able to get these details fixed but only with unpleasantness from the staff. Because of the mix ups we completely ran out of time that night to decorate and were told the hotel staff would help decorate in the morning. The day of our wedding our bridal party had to go down and do a majority of the decorating themselves which caused scheduling issues with our getting ready plan. We had a room flip planned and were told the things we could not put out would be added when the flip happened. I specifically told the coordinator we had our own champagne glasses for the bride and groom which were never put on the head table and were discovered the next day under a random table in the venue. During the ceremony it was planned that the coordinator would fix my train for a turn I had to take to get down the isle. Not only was the coordinator not in all black but she was also in flip flops which you can hear click on her feet obnoxiously in our video. The head table name cards were messed up when placed by the staff, specifically the grooms card so he initially received the wrong meal! It baffles me to think the staff didn’t even know the grooms names to notice. When we went the morning after our wedding to clean up our decorations there was no staff to be found initially and we weren’t provided garbages. We again searched for staff to find our coordinator talking to other employees about how awful our guests were and complaining about them. Overall beautiful venue, bad communication and organization with coordinators, not reliable, and extremely rude unprofessional day of coordinator.

id NOT disappoint! Thai was so attentive and made every accommodation we requested. She kept us up to date on what the next steps where are really communicated everything we needed to know in a timely and professional manner. In the days before the wedding, she helped answer last minute questions and made last minute changes for us without any issue! The staff the day before and the day of were SO helpful. The servers and bartenders did everything they could to make sure our guests left satisfied! Honestly, if you are looking for an elegant venue in the Fox Valley, this is it. You won’t be disappointed.