Having my room block for my guests at this hotel is the only bad memory of my wedding I will have. They scheduled a closure of the restaurant and bar the weekend of my room block reservation without telling me, they told me 7 days before my wedding that I could not have the presidential suite that I reserved 10 months prior, a false fire alarm went off for 15 minutes on Saturday morning causing my guests with small children to have to leave the hotel with their kids in pajamas because they were freaking out at the noise, a number of my guests had to move rooms in the middle of the night because of broken A/C. And... the finale, my sister and brothers luggage was stolen, and we believe this was arranged by the hotel staff as it was placed in an unlocked room that had a door propped open leading to an alley (too coincidental). These are just the big things. My hair and makeup artists waited an hour for chairs to be delivered, there was no room service when they told me there would be, guests non smoking rooms smelled like smoke, they did not distribute my welcome bags correctly... the list goes on and on. With the issues before the event weekend, they refused to release me from my contract so be very careful of what you are signing if you do decide to take a chance and work with this hotel. I am truly saddened that a property is being so poorly run. I have never worried about storing my luggage with a hotel and cannot believe that the day after our wedding, this is what we are dealing with. As an aside, we checked our luggage at the same time as my siblings and had this been ours... that thief really would have made out considering we had tons of wedding related valuables in our bags. The hotel has refused to comp all of my guests rooms despite this experience and the owners of the hotel (BPR Properties in Palo Alto) have not returned any of my calls.
