We got my husband's wedding band there, and it was really cool, easy to purchase, etc. The same person who helped us was not there when we went back to select my wedding band, and we got service that was less than we experienced on our previou...s trip to their store. We walked out without making a potentially large purchase with them. My husband called to let the owner know of our experience, and the owner did try to make things right, but I did not want to go back and deal with them again.