Hyatt House

THE WORST. There were NON stop problems with our hotel block. I had emailed back and forth with them asking to understand the ability to book extra rooms in the months leading up to our wedding, they told me if they got close to capacity they would let me know....they didn't. I then had to secure a second hotel block at another location. Then wedding weekend came and it was awful. We got there, we were sent to a room that was not what we had booked and was for my husband's uncle. We then go back to the front desk, recheck in to the correct room. Should've been fine from there. After our rehearsal dinner, our best man goes to check in and is told the hotel was overbooked - this was the first of almost 10 guests that was told this over the course of the weekend. The real kicker being that even though they are located in a parking lot with a ton of other hotels, they tried to rebook our cousins at a hotel off 84 that they would've had to drive to and couldn't leverage our buses for - luckily that person made enough of a stink and was able to get a closer room and a free bar tab. Even though we were given a reason about why the hotel was overbooked, I still find this unacceptable - largely because there were high school students that had rooms over our wedding guests. Then, after our wedding, we got hit with $800 worth of room charges because we were charged for the uncle's room we were accidentally checked into and ours. I've told the sales manager there that I would tell every single couple I know in the area to steer clear so, that's my advice! Find ANY other option.

Hyatt House Fishkill was an incredible place to hold our room block for our wedding. Madeline in sales was a rock star at answering all of our questions and concerns, and she provided honest advise when we were figuring out the bar extension and brunch packages. The rooms were so spacious and clean, and the bed was really comfortable. Thank you!