Hyatt Lodge Oak Brook Chicago

beyond to make the entire planning process effortless for us. She was endlessly patient, accommodating, and always willing to address our countless questions and requests. Whenever we hit a hiccup, she had a thoughtful solution ready, and her support brought us so much comfort during an otherwise stressful season. When our wedding weekend finally arrived, we knew we were in good hands with the Hyatt Lodge team, but they still managed to exceed every expectation. From the front desk staff to the bartenders, serving staff, and our catering captain, every single person was exceptional. Their dedication, professionalism, and kindness were evident in every detail, and they worked tirelessly to ensure our weekend was nothing short of perfect. The food and drinks were outstanding, and so many of our guests shared how impressed they were with their entire experience. If anything went wrong, we never knew because everything felt seamless and flawless. On top of the extraordinary staff, the hotel itself is breathtaking and truly the perfect setting for such a special event. We are already looking forward to future stays at the Hyatt Lodge, and we cannot thank them enough for helping make our wedding day perfect from the first moments of planning to the final moments of our big day.

ere deciding on our venue. Once we signed, we primarily worked with Ashley Douglas, who was very kind and attentive to our needs as we planned the rest of the wedding. We had our tasting about 5 months before the wedding and were able to lock down many of our details well in advance of the day of. The actual event was amazing. The grounds are absolutely beautiful and we had our ceremony outside on the Grassy Knoll, the cocktail hour on the outdoor terrace, and the rest of the reception in the Prairie Ballroom. We had ~200 guests and felt like we had plenty of space. The food was amazing! Many of our guests raved about how good it was. There were many options to choose from and we felt like it was excellent quality. We also ended up getting a late night snack and the bar buyout option for our after party. It was nice to have everything in one place, especially with the attached hotel for our out of town guests. I would highly recommend the Hyatt Lodge for your wedding venue.

erved the gorgeous, incredibly spacious Partner Suite for my daughter and her bridesmaids to get ready and it worked out amazingly well for all the bridesmaids and stylists. We loved having their ceremony and reception in the Prairie Ballroom which were perfect for our large guest list and huge band. The cocktail hour was on the stone patio and dock - the setting was truly magical. The grounds are stunning and offer so many opportunities for beautiful photos. The after-party was in the Q Room and patio which was fabulous. Kelly was our banquet captain and she was a huge help keeping everything on track. Truly our entire experience was wonderful! The service was great and the venue was so picture-perfect. Thank you!

yond to make sure all of our requests were fulfilled and our questions were always answered. I have exchanged hundreds of emails with her over the past year and with each exchange I felt more and more confident that we were in good hands. We had such a great experience with all of the staff at the Lodge. Our banquet captain Cheryl was great and regularly checked in on us to make sure we were okay. Housekeeping was fantastic and did a great job accommodating our requests to clean the room at specific times to make it look good for the photos. Noelle and Alex were great at communicating how my room block was filling and accommodating my request for early check-in to my room so I had plenty of time to bring stuff over and get settled. Jason the food and beverage manager did a great job helping us customize our bar. Every little detail was seen to and taken care of. The food was also really delicious, and plentiful. I have often left weddings feeling hungry, but this was not a problem at our wedding. I would highly recommend this venue to anyone looking to get married in the western suburbs. In addition to being a beautiful site, the staff will take excellent care of you.

ct! Our staff during cocktail hour and dinner service were absolutely incredible. All of our guests had nothing but amazing things to say about the location, food, staff and drinks!

s. (Thank you Ashley!) On the day of our banquet Captain Cheryl was so attentive and helpful, it helped ease any anxiety knowing we were in good hands. I can’t recommend them enough! Thank you all for making our day so beautiful.

tem on our list. It's in a centralized location; Hyatt offers all-inclusive options that include things like the wedding cake; and after the wedding, everyone could go back to the hotel rooms and crash. While the amenities were great, we are strong believers in service. Our venue host, Ashley Douglas, was amazing! Out of all of the amazing options, she was the reason we chose Hyatt Lodge. She was clear in her explanations, transparent with information, and most of all, fun to work with. Ashley made sure every request was met efficiently and effectively. We loved her! The Hyatt Lodge - Oak Brook truly made our wedding a time to remember! Pro-tip: Ashly recommended we finish the night with a popcorn stand and McDonald's cheeseburgers. We are glad we took her suggestion. It was a massive hit. People are still texting me today talking about how of a "cherry on top" experience it was!

nd had our reception in the Grand Oaks Pavilion which is such a gorgeous space that speaks for itself. We loved having the whole weekend in one space where all of our family and friends could be together. Ashley's communication was amazing, responding promptly and working around our schedules. They were committed to our vision and were able to accommodate whatever we wanted within the space. On the day of, all of the on-site staff and managers made a point to introduce themselves to us and make themselves available for whatever we needed. They had appetizers and our signature cocktail available for the two of us as soon as we walked down the aisle and were attentive all night. They made our day so stress free and personal and thoughtful and we couldn't have imagined It at any other place

process. We met our “main contact” Tiana and had a good first experience. We chose the Hyatt, and then it started going downhill. First, the communication became worse over time (I understand that there are multiple events before and after ours, but the main responsibility of the sales team should be to respond in a timely manner). I was never able to get Tiana on the phone out of the several times I tried calling, so I had to resort to email. Even then, it still took days before I got a response from her. Second, the information that Tiana gave us we came to learn was completely wrong. Just to list some: She said we couldn’t get a larger dance floor, she did not confirm with the day of staff that we wanted a 3rd bartender, said we couldn’t set up early because of an event the day before, and was wrong about when we could check in to our hotel room the day before. Our communication became so stressful for us, that we preferred to speak to anyone else besides our main contact. Here’s the good part of my review. We were 24 hours away from our wedding day, and we were very stressed out. My last email to our main contact was asking who our banquet captain would be the day of. In a 5 word email, we were told our banquet captain would be Cheryl. With the amount of stress I had, we wanted to meet her before the day of our wedding, so we went to introduce ourselves in person. The minute we met, she had the most genuine smile and greeting to us. We began talking to her and let her know some of the stress we had. From the time we could set up to the size of the dance floor, Cheryl quickly told us how all of our stress could be solved. Cheryl confirmed that there was no event the day before and told us we could even set up the night before. The morning of the wedding, we noticed the dance floor was bigger when we were told it was impossible. 24 hours before the wedding, so much of our stress washed away. After meeting Cheryl, we met a few other people that made the rest of our day so special. We met the front desk attendant, Reed, who was so accommodating in providing us with information on when we could check in so that we had plenty of time, and she even upgraded us to a suite in the hotel which was absolutely stunning. On the day of the wedding, we met the director, Jason, who was also super accommodating. We were battling some rain the day of, but Jason made sure to be in constant communication with us so we knew exactly what was happing leading up to the ceremony. The last group of people we want to shout is the group of staff that was with us on the day of the wedding. We felt so confident in them and they showed such professionalism with everyone they interacted with. We got many compliments on the bar staff and waiter/waitresses some even said “they deserve a raise!”. Overall, our wedding night was so special. We cannot thank Cheryl, Jason, and the event staff enough for all the hard work they did and how they really cared about making it the best moment they could. My only suggestion would be a restructure of the sales team. The lack of communication between them and the rest of the staff at the lodge was the cause for all our stress, but we were beyond lucky to meet the rest of the amazing staff.

ovide enough compliments throughout the day. Throughout the whole process, Ashley was great to work with. She was so professional and catered to every one of our questions and requests. Her whole team, especially Cheryl was beyond amazing. Words cannot express how perfect our a was at the Hyatt Lodge!! We will be going there forever because of the amazing treatment we had.

eous. The staff’s attention and care from the first consult to the final day was exceptional. Jason demonstrated a level of care and attention to detail that cannot be matched. His team was professional, respectful and skilled. Jason made sure everything was on time and perfect. The food was fantastic. All the guests raved about the food. Everyone had a great time. I am so grateful to Jason, Tiana, Herminio, and the rest of the staff (front desk, servers, valet) for making my daughter’s special day so memorable.

ssionally. She was easy to get into contact with, and I can't say enough good things about her. She made everything so easy, and she's super kind. As for the day-of, I had Angelica, Barb, Maria, Jesus, Rosa, Carmen, Monica, Luz, and Elva as the servers; Anthony and Gaby as the bartenders; Cheryl as the banquet captain. Everyone at my wedding was polite and professional as well. They could read the room well, and handled everything with ease. Highly recommend!!!

edding, we hosted a welcome reception for our guests in the Hearth Lounge. The team there was wonderful to work with, and our guests had a great time. Our wedding ceremony and reception were held in The Grand Oaks Pavilion the following day. It was a stunning venue, and we received so many complements from our guests about how beautiful it was and how great the food was! The weather was nice too, so we were able to host our cocktail hour outside! The banquets staff was so wonderful! They made sure we had everything we needed and took great care of our guests. We hosted a breakfast buffet for our guests the morning after our wedding too, which was lovely. All of our guests loved how everything was in the hotel that weekend and they didn't have to worry about getting from place to place. Tiana was amazing to work with throughout the planning process. She answered all of our questions very quickly and was so helpful in making our big day come to life! Once we arrived onsite for the weekend, the whole staff was amazing, from the front desk to the banquets team. Everyone truly went above and beyond to make our day special.

edding in the Grand Oaks Pavilion and ceremony on the Grassy Knoll in front of Lake Fred. The staff, hotel coordinator, and managers were all extremely responsive and friendly. For example, we asked a few people to clear the pathway from acorns and goose droppings as much as possible, and while we were taking photos we saw at least 3-4 people working on it. Our guests raved about the food, the beautiful grounds, comfortable rooms, the amenities including the pool, and the convenience of us hosting everything at the hotel including the rehearsal, rehearsal dinner, ceremony, reception and post-wedding breakfast. Shout out to Tiana, Jason, Cheryl, Barb - who were all so wonderful, responsive and professional. Highly recommend as a wedding venue!

much was included in the packages. Communication could have been a bit better at times, but last year was so busy for many venues it all turned out amazing in the end. The event staff made our day truly special and made sure we had everything we needed. We heard that the bartenders were also amazing with the guests. So many people also complimented the food and that is always a plus at a wedding! The property is gorgeous in the summer and we would highly recommend using Hyatt Lodge. Our only complaint was the room block filling up before we could add more rooms, so we had to have some people stay at another hotel due to the hotel being fully booked! It shows you how popular the venue is!

ack inside the main room for dinner and dancing. The night was seamless, the food delicious (so many people raved about it!), and the property is just beautiful. Highly recommend. Thank you Lynsey and team!

ff and food were incredible. Great service all around and rooms were nice. I also appreciated it was kind if a one-stop-shop. We could do both ceremony and reception there, and they take care of catering, cake, and room block. Very easy to manage all around! 10/10 would recommend the Hyatt Lodge!

delicious, and the service was exceptional. The whole team was great to work with, and we have received so many compliments from guests about how great the Lodge was. Thank you to the whole team!

Also, the staff at Hyatt Lodge are so kind and patient. We worked with Jimmy, Lori, and Tiana, and everyone was great. They really care about their clients. We are so happy with this hotel for our wedding reception. Thank you to everyone at Hyatt Lodge for your hard work in making our day so special!

re and I couldn't be happier with the turn out of the day. Working with the staff was an absolute breeze as well, especially with Cassidy and Tiana. They were quick to answer any questions or address any concerns I had throughout the planning process and were incredibly patient with my million questions. From booking all the way through to the wedding I felt taken care of and I can't recommend them enough! absolute perfect day!!

ategic recommendations for how to stay within our budget while still getting what we wanted. I would highly recommend looking into this venue for your special day!

avillion. Many of our out of town, and some of our local guests, had the pleasure of staying at the Hyatt as well. This could not have been more perfect. The bridal party had so much fun getting ready in the provided meeting room while the groom’s party got ready in a suite. The set up for the ceremony was seamless and we had a beautiful day. There were also so many little things that the Hyatt did that made our wedding day special. It also helped that the food tasted amazing! We LOVED having the late night cheeseburgers passed out on a platter around the dancefloor. None of our guests can stop talking about it and it made the whole experience super unique. Everyone from the check in staff to the maintenance crew were wonderful. Our bartenders, Anthony and Dan were super friendly and kept the party going. Our personal server, Barb, was constantly ensuring my husband and my needs were met and even brought out a platter of appetizers while we were taking pictures on the grounds during cocktail hour. Cheryl, our banquet manager, did a fantastic job of working with our planner to solve any last minute hiccups without adding any additional stress on my husband or me. Prior to our wedding, planning with the Hyatt was also really easy. Lynsey, our assistant did a great job of ironing out details with our planner and made sure we had a great tasting experience. The platform Hyatt uses for payments was uncomplicated it was effortless to negotiate our contract with the Hyatt and get last minute things added to our final order. The overall cost was also very reasonable for all of the services that the Hyatt provided. I could not have asked for a better wedding experience, everything was just so beautiful and perfect!

ave been able to work with her - she made sure the food, vibe, and presentation was exactly how we wanted it!!! i'm still living on a high from how lovely our special day way

2020 hit and my husband and I had to postpone our wedding multiple times, the Hyatt was extremely friendly and accommodating in helping us find a new date in 2021. We were one of the few lucky couples in this sense. Even though the Hyatt team underwent several staffing changes between our initial communication in 2019 and our wedding day in 2021, they remained professional and communicative. Everything ran extremely smoothly on our wedding day. We could not be more grateful to the team at the Hyatt Lodge!

We had our ceremony on the grassy knoll, our cocktail hour outside on the terrace, and the reception in the Grand Oak Pavillion. We loved the setting outside for the ceremony, and the reception was beautiful with the lighting on the trees we could see from the room. The food, wine, and bar were all very good and our guests loved the venue. The reason for 4 stars instead of 5 is that there was a lot of turnover between when we booked the venue and when we had the wedding. This led to some frustrating communciations between us, our planner, and Hyatt, and a few minor things didn't go as planned on the day of. Nothing major, and we got refunded for the mistakes, but wanted to call that out. Overall, we loved our experience at Hyatt and would recommend!

tely amazing place, amazing people, amazing food. From multiple beautiful rooms you get to pick from, from a wide variety of food. The services they offered were amazing. If I could do it all over again, I would pick the same place. Thank you Lynsey for endless emails back and forth. Cheryl, for the day of the wedding, you were amazing in every way!

y wedding anywhere else.

pectations. You must have your wedding here!! The food and dinner wine service was very timely. We received many compliments on how good the food was. We chose the filet mignon and sea bass. People who chose beef loved it, but the real stand out was how good the fish was. Our upgraded bar was a big hit. We loved having the ceremony and cocktail hour outside. The ceremony location was beautiful overlooking the water. Swans even swam by right as we were saying our vows. The event staff was really what made the Hyatt stand out. Everyone went above and beyond to make sure we had what we needed and that everyone had a good time and enjoyed themselves. An extra special touch was when my husband and I were brought champagne glasses and hors d'oeuvres right after the ceremony, because the staff knew we would be busy and would not have time to eat or stop by the bar. Everything about the day was magical!

the best choice we could have made. Jimmy Viscomi, the events manager, was incredibly responsive via email and ready to meet whenever we needed it. It is reasonably priced and worth every penny. There are options for all types of wedding (wooded, water front, indoors). We were all able to stay on site and got a beautiful discounted suite for the bridal suite. Our wedding would not have been the same if we didn't have it at the Hyatt Lodge 10000/10 recommend.

ry single detail. He was very organized and made the wedding planning process stress free. It is a beautiful property, set further back with incredible landscaping, flowers and lake (the lake even has swans!). A great setting for a wedding. We had our wedding reception in Prairie ballroom, which was very spacious and had a great view of the lake. The food was delicious and our wedding guests raved about it. Most of them stayed at the hotel too, which they found convenient. If you are looking for a wedding venue, I would highly recommend you check the Hyatt Lodge out (and ask for Jimmy!)

other Hyatt staff. They were WONDERFUL! I wish I could give them more than 5 stars. Jimmy was on top of everything which was so comforting since I am an out of state bride. This place was my dream venue and I wish 2020 worked out differently, but I am thankful for the experience of working with Jimmy and the Hyatt Oak Brook. I would recommend them to anyone and am hopeful to attend a wedding here someday to see what the day could have been.

demic they assured me my wedding would be perfect and it truly was! Cheryl was the captain day of and she was so sweet from the moment I met her! Rest assured that this team will do everything they can to make sure you have the wedding of your dreams! The Grand Oaks Pavilion was the perfect spot for my wedding and it turned out to be magical and all I could hope for! Food was delicious as well as my fab cake! I would recommend them a thousand times over!!!