If you are considering booking this hotel for a formal event, reception, party or wedding, DON'T!!!! Thank me later.
I did not know it then but I had the unfortunate experience o...f having the Bethesda Hyatt Regency as host to my weekend nuptials this past Friday. The service was subpar, the care and attention to paying customer abhorent and the over all quality of the staff and management extremely disappointing! Where do I begin?
Overbooking - The Hotel double booked the complimentary bridal suite that I booked over a year ago...I was put into a subpar room and tried to compensate by decorating but it lacked the honeymoon vibe the presidential suite had. I was also promised the outside terrace would be completed construction by the time my wedding came around only to tell me about the overbooked suite and incomplete terrace the day of my tasting without warning.
Also, I was assured and contracted that my husband would be place in the governors suite but was not. My husband and his groomsmen were forced to squeeze into a regular sized room to prepare when we had booked and expected a full suite. To make up for the mixup, overbooking, disappointment, my matron of honor and I were promised reduced rate and some compensation on food and beverages but when we checked out, we were fully charged for all food and drinks. I do not know why the workers here insist on making promises and assurances to patrons that they dishonor. Infuriating!
The hotel overbooked our rooms so guests who had reserved rooms on the block were not honored the wedding rate. Also, they booked another event during my evening wedding without informing me. The way I discovered it was due to the unethical and sinister actions of the designated event organizer. After I scheduled for my event designer to come to the hotel to decorate in the morning to allot sufficient time for her to get the ceremony and reception room ready, Hyatt Regency put in a call behind my back and without my permission and told her to come at a much later time! Why? Because I later discovered, they booked another event in the same room the time I set up to decorate for my wedding! This was an utter disaster! My wedding guests had to scramble to help the event designer set up and barely got things set up in time! Horrific!