Stunning Historic Space in the Heart of Downtown!
AWARD WINNER (7X)
Thanks to recommendations from couples on The Knot
Situated in downtown Cleveland, OH, Hyatt Regency Cleveland at The Arcade is a historic wedding venue. This beautiful hotel offers a stunning backdrop for your big day and is conveniently close to many of the city's famous sights and landmarks. With a sophisticated lobby design and chic architectural details throughout, the stylish interiors will complement any theme or decor choices.
Constructed in 1890, Hyatt Regency Cleveland at The Arcade is rich in history and filled with old-world charm. Featuring elegant furnishings and luxurious amenities, this tastefully appointed hotel is sure to elevate your special day. You and your partner can exchange your vows in the Arcade atrium, surrounded by your nearest and dearest. After saying "I do," you can proceed to the main level dining area with up to 220 guests for your evening reception. If your event is especially large, you can use additional space on the balcony to seat loved ones. Filled with natural light from the skylight and glass paneling, this bright and airy function room is made for relaxed socializing and dining.
Hyatt Regency Cleveland at The Arcade offers a variety of full-service packages and flexible catering options. With the assistance of the hospitable staff, you can carefully plan and execute your wedding to perfection. These professionals can help you coordinate timelines, source vendors, and provide the necessary setup services for a seamless experience. Linens, china, and barware are also available. If you wish to stay the night, the hotel offers numerous comfortable guest rooms that you can reserve in blocks for your guests. Throughout your stay, you will have easy access to the East 4th Street Entertainment District, which is just a short stroll away.
+24 years in business
Speaks English, Spanish, American Sign Language (ASL)
3 team members
Pricing details
Starting prices
Reception:
$750
Ceremony:
$1,250
Bar services:
$60 per person
Catering:
Contact for price
Starting prices don't include service fees, taxes, gratuity, and rental fees. Guest count and seasonality may also affect prices. Peak season for this venue is May-Dec.
Amenities + details
Amenities
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Reception Area
Wireless Internet
Ceremony Types
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Guest Capacity
Up to 300
Settings
Ballroom
Historic Venue
Hotel
Venue Service Offerings
Bar & Drinks
Food & Catering
Planning
Rentals & Equipment
Service Staff
Awards and Affiliations
Any questions?
Reviews
4.8
out of 5.0132 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
The Arcade Cleveland is highly praised by reviewers for its exceptional staff, including Sarah and Allison, who were described as responsive, organized, and efficient. Guests appreciated the attentive and professional wait staff, the stunning venue with historic charm, and the delicious food. The convenience of having the hotel attached for out-of-town guests was a highlight, and the inclusive packages and services like catering were also commended. Overall, the venue received high recommendations for its beauty, service, and exceptional execution of events.Review photos
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Samantha C
Highlighted review.
5.0
1/27/2025
The most incredible venue! We got the opportunity to work with Sarah and she was just absolutely so amazing. She was extremely responsive, helpful and truly brought our vision to life. Sarah and the Arcade team truly just want their clients to have the best day, and they did just that!
We had SO many compliments from our guests about the wait staff and how friendly, attentive and professional they were. We truly had ZERO hiccups with our day all because of the staff at the venue. The hotel staff was extremely accommodating and helpful as well. As soon as we dropped off all of our decor on Thursday, I truly didn’t have to lift a finger the entire rest of the weekend. It was the easiest and best experience ever!
Vendor response 01/27/2025
Samantha, we are so happy that you enjoyed your wedding day and that Sarah and our team ex...
ecuted it to perfection. Thank you for the 5 stars and the swift review. We hope you and Austin enjoy your honeymoon!
Zack B
5.0
1/24/2025
We could not have asked for a better venue/team for our wedding. Allison and her team went above and beyond to make our wedding day perfect. From the time we visited the venue, through the wedding the Hyatt staff was incredibly helpful, kind, and attentive. 10/10 experience
Vendor response 01/24/2025
Zack, thank you for the 5-star review! We are so glad Allison, and our entire team made yo...
ur big day so special.
Any questions?
Eva K
5.0
11/25/2024
Our wedding at The Arcade Cleveland in July 2024 was absolutely perfect! From start to finish, the planning process was seamless. Our planner, Allison, was amazing—super responsive and detail-oriented. Lilian also played a key role in supporting us throughout, ensuring everything went smoothly.
The day-of was flawless. The staff was attentive, and we felt completely at ease knowing everything was taken care of. The hotel suite rooms were beautiful and spacious, making for a relaxing and comfortable getting-ready experience.
The food was another highlight—guests loved it, and the tastings were fantastic. The venue itself is stunning, with its historic charm enhanced by the filming of Superman downtown, adding a special touch.
Overall, we couldn’t have asked for a better experience. Highly recommend The Arcade Cleveland for any couple looking for a breathtaking and historic venue and amazing service!
Photos by @Carlos Aristizabal
Vendor response 11/25/2024
Eva, the photos look amazing! Thank you for taking a moment to share your experience and a...
cknowledge our amazing team. Best wishes!
Mallory S
5.0
10/21/2024
Allison was absolutely incredible to work with! From our tour to wedding day she was able to answer all of our questions very quickly and kindly, was so understanding of any concerns, and was an amazing communicator. We feel so lucky to have had Allison to support us!
Vendor response 10/22/2024
Mallory, we are so happy Allison made your entire process smooth and worry free. She is de...
finitely a rockstar. Thank you for sharing your comments!
Alexa B
5.0
10/14/2024
We had a wonderful wedding at The Arcade, and would recommend this venue to anyone! Sarah, the venue coordinator, was absolutely fantastic to work with - she was responsive, organized, and always willing to help with anything we needed. Our guests loved having everything in the same space, the hotel rooms were nice, and it was great being in such close proximity to so many things in downtown Cleveland. The food was great, too, and all of the service staff was friendly and helpful. And on top of all of that, the ceremony and reception space could not be more stunning! We'd recommend this venue to anyone!
Vendor response 10/17/2024
Alexa thank you for the 5-star review. We loved working with both of you and wish you and ...
your families the best!
Sophia D
5.0
10/14/2024
We absolutely LOVED everything about our experience with the Arcade. Every single person we encountered here was so kind and caring. Lillian and Sarah were so attentive to detail, they made the planning process so simple, and they made sure our day was flawless. They answered any and every question we had, and they truly cared about the things we wanted for our day. The food for the wedding was amazing, as well. Many guests have since told us that it was some of the best food they have ever had at a wedding, and we couldn't agree more.
Our guests absolutely raved about the hotel. The space was absolutely stunning, and being able to use the 1890 lounge after our reception made the night even more memorable.
I would recommend the Arcade to anybody getting married in the Cleveland area. I cannot say enough wonderful things about the venue and the people who made our day possible!
Vendor response 10/17/2024
Sophia, thank you for taking the time out to share your experience. Your wedding was stunn...
ing!
Nicole B
5.0
10/03/2024
This was the best experience we could have asked for! The Hyatt was fantastic throughout the entire wedding planning process. Allison and her team were very attentive to detail, everything was thought out, and there were no surprises. The attention to detail when it came to planning provided a smooth process for us to ensure our day was perfect. When the big day did arrive, the Hyatt staff were absolutely wonderful! They were there to help with anything we needed. They set up and decorated the arcade beautifully and their wait staff were amazing. They handle any issues with ease and professionalism.
I could seriously not recommend the Arcade enough. It’s a beautiful building and the Hyatt is top notch is making sure your day goes smoothly!
Vendor response 10/04/2024
Nicole, thank you for taking a moment to highlight your experience with Allison and our am...
azing team. It was our pleasure!
Jacob A
5.0
10/03/2024
Our wedding at The Arcade was nothing short of a perfect night. Between the event staff, our DJ, the classic architecture, the food, the lighting, the bar area, and the location, we felt like our wedding night was absolutely everything and more than we hoped for. Our guests were complimenting us all night about the event space, the food, and our DJ.
Here’s what we (and our guests) liked most:
The classic architecture. Everyone thought it was so cool to party in this place and when the night came and the string lights were lit above the tables and dance floor, it was so cozy and charming.
The food. Chef Bob, if I remember his name correctly from our tasting, absolutely killed it with the appetizers during cocktail hour and with the dinner service. We must have gotten 100+ compliments on the mini beef wellingtons alone. Dinner tasted fresh and was flavorful. Certainly NOT dry like a lot of wedding dinners tend to be. The beef short rib was the most popular option chosen amongst our guests (90%) followed by salmon and the gnocchi. It was all so so so good. We were worried about not being able to choose the catering service with this venue, but seriously it was so easy to have it included and turned out great for us and our guests.
The event coordinator. Sarah Mgebroff is probably the best wedding coordinator in the world. She is extremely organized, responsive to emails/calls/etc, and accommodating to your needs. Every single one of our vendors let us know that they were impressed about how easy it was to work with her and how easy she made it to set up prior to the ceremony. We had a day where literally nothing went wrong and I’m pretty sure it is because of Sarah. It felt like she really wanted our day to be perfect and she gave it her all to make it happen. There aren’t words to describe how much easier she made our lives.
The staff. The event staff were super nice and on their game all night. The guy who served us, Eric Porter, was so attentive and definitely had his shit together. Also, the bars never had a line even though we had a bunch of heavy drinkers invited.
The location. People, especially our older relatives, really loved staying at the actual venue. It made travel much simpler and they enjoyed the variety of activities nearby.
Here’s a list of our vendors:
DJ PJ from Cleveland Music Group (10/10). Perfect DJ with a great taste in music. Our guests were dancing all night and we got a lot of compliments about him.
Mayfield Floral (10/10). Our flowers were great and set up perfectly for a good price.
Wild Flour Bakery (10/10). Our wedding cake was incredibly tasty and looked awesome. I’m not even joking, some guests had 5 slices. It also comes with the venue.
Stellare Strings (10/10). Our string quartet that played during cocktail hour and for our ceremony. I cannot stress enough how cool it was to have them playing with the classic architecture. Guests loved it.
Vendor response 10/03/2024
Jacob, we are so happy our team and all of the vendors you and Aemilee handpicked made you...
r special day unforgettable. Thank you for the 5-star review.
Sara G
5.0
8/16/2024
We hosted our wedding Hyatt Regency Cleveland at the Arcade, and it was beyond spectacular. Many of our guests indicated that it was the best wedding they have ever attended.
We'd like to thank the amazing staff for bringing our vision to life. The whole team worked hard to ensure that we, and all of our guests, had the best day imaginable.
Sarah M was our planner and she was exceptional to work with due to her compassion and great attention to detail. She helped us in ways I'd never have expected. She was always available to answer any questions and provided many recommendations on local vendors.
The staff on the day of were all friendly and professional! Shoutout to Chef Steve (the food was phenomenal), Danielle (banquet manager), Chantel (breakfast coordinator and bartender), Lillian, the wait staff, the bartenders, and everyone who had a part in our day!
Now, let's focus on the Arcade itself. There is truly no other venue like it. The atrium is stunning, we couldn't have pictured a better spot for our ceremony and reception.
There is a huge convenience factor having the hotel attached, especially for out of town guests. The 1890 lounge was perfect for those who wanted to keep the party going. We also hosted a lovely breakfast the next morning at the hotel.
We can't stop thinking about our day and are entirely thrilled with how everything turned out. We can't recommend this incredible venue enough!!
Vendor response 10/03/2024
Sara, thank you so much for sharing all of the details that made yours and Phil's day spec...
ial. We wish you both the best!
Kaitleen K
5.0
8/11/2024
Getting married at the Hyatt Regency Cleveland at the Arcade was the best decision we could have made. Not only is it a beautiful space, the staff is incredible and makes you feel like the only couple getting married from start to finish. The food was excellent, organization exceptional, and the execution was absolutely unforgettable. I would personally like to recognize Sarah, Lillian, and Claude for going above and beyond to make my husband and I and our families feel like royalty. We had the PERFECT wedding day, all thank you to the staff at the Hyatt! And the Honeymoon Hyatt points weren't too bad either ;)
Vendor response 08/14/2024
Thank you, Kaitleen, for the 5-star review. We are beyond happy to hear that you enjoyed e...
very aspect of your wedding day. Thanks for sharing your photos with us!
Lexie D
5.0
7/12/2024
We are so thankful we chose The Arcade for our wedding! Everything was AMAZING... from planning, communication, and kindness to seamless execution on our wedding day! Sarah was incredible to work with and her banquet managers and staff were so helpful and generous to us, our parents, and our guests the entire wedding process.
Vendor response 07/12/2024
Lexie, we are so happy to hear that everything went flawlessly, and that Sarah and our tea...
m hit the mark in making your experience one to remember. We wish you the best!
Jennifer B
5.0
6/17/2024
Overall had an excellent experience working with all the Hyatt staff both planning and executing as our reception venue. Our guests raved about the building’s architecture, delicious food, courteous staff, and tight-knit atmosphere.
We worked with Allison as our main contact planning event coordinator and she made the process an absolute breeze. Allison was extremely professional and knowledgeable during all interactions and answering questions. She was very clear with what information was needed by what dates and would reach out with reminders when those dates were getting close. We had planned the wedding from out of state and her flexibility made that process much easier. Allison’s help on the day of with setup was flawless. This dramatically decreased stress levels, didn’t not need to have family or hire a separate day of coordinator to handle venue setup since the Hyatt team handled it all.
The entire Hyatt staff was phenomenal day of, from check in to check out. We heard lots of compliments from all our guests on how kind and attentive the wait staff was throughout dinner service. As the evening continued on, the Hyatt was very considerate asking us what we would like to do as the schedule flexed and was willing to do whatever our preference was with no questions asked.
Not a huge deal, but there was some confusion around guest tables if they were able to take food or cake home, some servers passed to-go boxes out, others did not allow it due to food/beverage regulations. I had remembered during early parts of the planning process being told we were able to take home extra food, but were not given the option for extra cake, late night snacks, meals for no-shows, etc.
We would highly recommend using the Hyatt for a venue vendor to anyone! They absolutely make their services worth the cost.
Vendor response 06/18/2024
Thank you for sharing your experience, Jennifer. We love that you were able to enjoy you b...
ig day stress-free. We wish you both the best!
Christine W
5.0
4/22/2024
We recently had the honor of hosting our wedding at the Hyatt Regency Cleveland, and I cannot express enough how utterly magical the experience was. From the moment we stepped foot into this picturesque hotel, we knew we had found the perfect backdrop for our special day.
First and foremost, the staff went above and beyond to cater to our every need. From the initial inquiry to the final farewell, their attention to detail and commitment to excellence were truly remarkable. They worked tirelessly to ensure that every aspect of our wedding was flawless, and their professionalism and expertise were evident every step of the way.
The pictures speak for themselves as this venue is nothing short of breathtaking. Nestled amidst the most beautiful architecture and detail, it provided the most romantic setting imaginable for our ceremony and reception.
One of the things that impressed us most about the Hyatt was the staff's flexibility and willingness to accommodate (within reason) our vision for our wedding day. From customizing the menu to incorporating special touches that reflected our personalities, they were committed to making our celebration truly one-of-a-kind.
Overall, our experience exceeded all expectations, and we are forever grateful to Sarah, Lillian, the wait staff, the bartenders (shoutout to Cheri), and everyone else who had a hand in making our wedding day the most magical day of our lives. If you're searching for the perfect wedding venue that offers exceptional service, breathtaking scenery, and endless possibilities, look no further than this venue. Trust me, you won't be disappointed.
Vendor response 04/23/2024
Thank you for the kind compliments. We are so happy our team left such an impression on yo...
u. The photos are breathtaking!
Maddie B
4.0
1/21/2024
We loved our Arcade wedding reception!! We worked with Sarah, who was absolutely amazing and honestly was more organized and prepared than the additional day of planner we hired. She was so quick with responding to emails and kept us up to date on everything we needed to do. She guided us the whole way and answered all of our questions. The venue is gorgeous, of course, but the food was also wonderful! The only reason for 4 stars is that some elements were more pricey than I think they should have been, so we didn’t have exactly everything we would have liked, but that’s ok (add on beer/liquor options and late night snack). Overall, it is the perfect venue and highly recommend.
Vendor response 01/22/2024
Thank you, Maddie, for the review. We appreciate your honest feedback!
C&H C
5.0
1/18/2024
Gorgeous venue with an extremely professional staff. For two very busy people, The Arcade made wedding planning a breeze. Allison was a total class act, and made everything very easy and coordinated. The arcade was wonderful at setting everything we brought out, and packing into a room for us to retrieve when we got back. Honestly, when people say they were stressed planning a wedding, I had so much fun, and I think it's because the arcade team helped pull it together so seamlessly. We picked vendors who were familiar with the arcade, so that was very easy. We had a 2 bride wedding, and everything from the Arcade was very inclusive. Our families are from out of town, and everyone was RAVING about the venue and loved that they got to stay right in the midst of the action. The Saturday food and beverage minimum isn't cheap, but for us, the cost was so worth the beautiful venue, professional staff, and ease of planning.
Vendor response 01/18/2024
Thank you so much for taking the time out to give us a 5 star review. We are thrilled that...
Allison and our team made your special day enjoyable and memorable. We love providing quality service to our couples. Best wishes to you both!
Ashley L
5.0
1/07/2024
I would highly recommend this venue to anyone! Let’s face it, the venue itself is unmatched. Its an iconic building in Cleveland, with the most unique aesthetic, and it doubles as a hotel for added convenience. Its nestled in the heart of downtown, across from East 4th street and is also easily accessible from the airport. It’s truly a one-stop shop that your guests will forever rave about.
But let me tell you, the staff is what makes this venue incredible. Our top compliments from our wedding guests were not just about the gorgeous venue but about the food and the wait staff. Our wedding day was seamless and we owe it all to the Hyatt team, led by Sarah and Lillian. Their professionalism, responsiveness, and efficiency ensured that every moment flowed flawlessly. We're endlessly grateful for their dedication and for crafting such a memorable and magical day for us.
10 out of 10! Everything you could ask for in a wedding venue!
Vendor response 01/09/2024
We couldn't agree with you more Ashley. The Arcade's beauty and charm never gets old. Than...
k you so much for taking the time out to share your wonderful experience.
Michaela M
5.0
1/05/2024
After planning our wedding for over 2 years, we finally got married at the Arcade on 12.31.23. Our day could not have gone any smoother - everything was exactly how we imagined!
We worked with Sarah throughout the planning process, and can’t say enough nice things about her! She was always quick to respond, eager to help, and made everything so easy for us. Sarah checked on us & our families throughout the day to ensure we had everything we needed.
All of the staff was so welcoming to us and our guests throughout the wedding weekend.
All food & beverage is managed in-house - everything was absolutely delicious! Additional rentals (gold chivari chairs, black napkins, etc.) can be ordered through the Arcade. It was so nice not to worry about planning these things on our own!
The Arcade is always beautiful, but looked exceptionally magically over the holidays.
We highly recommend hosting your event at this beautiful venue!!!
Vendor response 01/09/2024
Thank you so much for the 5 star review! We are so happy that Sarah and the rest of the te...
am contributed to your incredible experience.
Gillian S
5.0
12/17/2023
Where do I even begin? My husband and I were married here last weekend and it was absolutely the most beautiful venue we could have selected. I fell in love with the Arcade as a young girl, and getting married here was a dream. Not only was the venue just gorgeous, the team, staff and my wedding coordinator, Allison, made wedding planning an easier process. The team at the Arcade is incredibly responsive, helpful, flexible and accommodating. All of the questions I had were answered immediately, the process was explained in detail, and advice for planning was offered along the way. During the ceremony/reception, we had several members of the team introduce themselves, check in on us, and offer to assist in any way they could. I would give our experience here 10 stars if possible!
Vendor response 12/20/2023
Gillian, we are so happy Allison and our amazing staff made your day so special. Thank you...
for sharing your wonderful experience. Congratulations again to you both!
Sarah D
5.0
12/13/2023
The Arcade was, hands down, the absolute most spectacular, straight-from-our-wildest-dreams, perfect location for our November 2023 wedding that we could have ever imagined. The service was phenomenal from start to finish--from the day we toured, to our tasting and walk-through in-person, to all correspondence about logistics with Sarah and Lillian along the way, every detail of our rehearsal and wedding events were more than we could've ever asked for. Sarah responded to any question via email within hours and had every single need met and question responded to with warmth and attentiveness. We kept hearing over and over again from our guests how stunning the venue was, how delicious the food was, and how incredible the service was...all night long (and in the month since our day). We could not recommend the Hyatt more highly to anyone considering their event or wedding day here. It was absolutely above expectation in every way, from the selection of the venue to the wedding day, and every day in between.
Vendor response 12/14/2023
Thank you so much Sarah for taking the time out to share your experience. We are so happy ...
you, your family and your guests had an amazing time. We wish you the best!
Brandon B
5.0
12/06/2023
My wife and I were in communications with Sarah Mgebroff – the Hyatt’s Event Sales Manager at The Arcade - for over a year leading up to our wedding. Sarah was nothing short of spectacular every step of the way. She was incredibly professional, approachable, and quick to respond to my wife or I anytime we had questions or concerns. She kept us on track and made sure that everything went smoothly on the day of our wedding. Sarah alone made our experience through the Hyatt a 5-Star one. However, all of the other staff we interacted with – during our planning, throughout our stay, and on the day of our wedding were incredibly kind, personable, and hardworking. And as someone who catered weddings for 8+ years I understand that the work isn't easy and there wasn't a moment throughout our wedding day that Hyatt staff didn't exceed expectations of myself or our guests. Truly, from our initial email to the departure from the venue – Sarah and the others at the Hyatt delivered an incredible experience. We are incredibly thankful for that!
Vendor response 12/06/2023
Thank you, Brandon, for your kind words. It gives us pride knowing that Sarah and our enti...
re staff exceeded your expectations, especially with your catering background. We wish you the best!
Amanda P
5.0
11/27/2023
This venue is absolutely gorgeous! The staff led by Allison was amazing! They made the day enjoyable and took care of any worries! The food was also amazing we keep getting compliments from our guests about the service and how gorgeous it was! You won’t be disappointed if you have your wedding here. We also loved the convenience of having the ceremony, reception and hotel in one location this was great for guests as well!
Vendor response 12/05/2023
Thank you for sharing your experience Amanda. We love being able to offer the convenience ...
of being a one-stop shop for our couples. Best wishes!
Tina W
5.0
11/14/2023
The Arcade was such a magical venue to have a wedding! Sara was AMAZING with all her help and expertise! She was excellent to work with from start to finish and was very attentive to ALL our needs! She made sure everything was perfect for the special day. She responded promptly to everything we asked and went above and beyond to make sure everything was exactly how we wanted! Can’t say enough about how awesome she was! Truly a night to remember!
Vendor response 11/14/2023
Thank you for your highlighting your experience. We take pride in having made this special...
night a memorable one. Best wishes!
Caelin D
5.0
10/23/2023
I cannot begin to describe how incredible the team at the Arcade has been. We’ve been booked for almost 2 years so we’ve gotten to know one another pretty well! They have been SO helpful, accommodating, supportive, I could honestly go on and on. I definitely had a vision and things I wanted a certain way, and Sarah made sure everything unfolded perfectly. The day was truly a fairytale and I can say without a doubt in my mind I have zero complaints.
The venue itself is superb, the beef tenderloin is probably the best I’ve ever had. The response from our guests has been overwhelming.
Vendor response 11/14/2023
Caelin, thank you so much for taking the time out to share your experience and for sharing...
these amazing photos. We enjoyed working with you and wish you the best.
Ashley B
5.0
10/16/2023
Breath taking venue. The planning staff is amazing and super easy to work with. Logistically the venue is a dream because everyone's hotel rooms are in the same room as the venue. This was the only place in Cleveland that I would agree to get married at.
Vendor response 10/16/2023
Thank you for sharing you experience Ashley! The finishing touches and decor for your wedd...
ing complimented the Arcade beautifully. We wish you both the best!
Michelle M
5.0
10/13/2023
From the moment we walked into The Arcade, we knew it was where we wanted to get married. Allison Kay helped us through the entire planning process. She was calm, cool, and collected, and made the big day run so smoothly! The staff were outstanding and took care of our every need. They are seasoned professionals, who have gained the experience from many weddings while still making you feel like your wedding is the most important party they have ever thrown.
The only thing future brides should be aware of is that The Arcade is a public space until the time of your event, so taking pictures around the venue can be a bit difficult due to people in the background. However, a good photographer and great group of bridesmaids can make sure people clear the way!
Vendor response 10/13/2023
Michelle, we are so happy Allison and our team were able to execute your big day exactly t...
he way you pictured it. Thank you for taking the time to share your experience and thoughts. Best wishes!
SIMON S
5.0
10/02/2023
Words cannot describe our experience with the team at the Hyatt. Absolute professionals that made our wedding and everything leading up to it as easy and seamless as possible. Sarah is the BEST and went out of her way to answer every question and do anything/everything we asked to make our wedding perfect. We picked the venue because it is absolutely beautiful (and the pictures look AMAZING) but the cherry on top was Sarah, Lillian, and the rest of the staff at the Hyatt.
Staff: 5/5
Venue: 5/5
Food: 5/5
Bar: 5/5
Vendor response 10/02/2023
We are so grateful for your kind words and are delighted to know you enjoyed everything ab...
out your big day! Thank you for taking the time to leave us a review.
Jordan B
5.0
9/19/2023
I would highly recommend having your wedding at the Arcade! The event coordinators (Sarah, Lillian, and their teams) are organized, friendly, and extremely helpful. I cannot imagine having a wedding without all of their help! They truly go above and beyond. The Arcade staff were so friendly, and the venue was so beautiful. We did not have one complaint or issue.
Lindsey R
5.0
9/10/2023
I don’t have enough space to say how incredibly wonderful our experience was using the Arcade as our wedding venue. From start to finish, the whole process was SO easy and stress-free. Allison Kay was so professional and caring throughout our year of planning. She and her staff always answered our questions on time. The day of the wedding was as smooth as could be. I couldn’t get over how beautiful the venue was - shimmering gold, old charm feeling, and string lights glistening over our heads. What an incredible weekend! I would get married all over again just to experience this venue again! Thank you to Allison and all of the Arcade staff for hosting our special day!!!
Vendor response 09/12/2023
Lindsey, thank you for sharing this beautiful photo and your wonderful experience. It was ...
a pleasure for Allison and our staff to be a part of this special moment.
Nina P
5.0
9/02/2023
I would highly recommend having your wedding here! The venue is breathtaking! Our guests RAVED about how beautiful the venue was. Allison was fantastic to work with. She made everything so easy and was in constant communication, especially in the weeks leading up to our wedding. The package options are great, and it was such a stress reliever to be able to have many things (catering, getting ready area, tables, SET UP AND TEAR DOWN etc.) bundled into together and taken care of by the venue. The only things I had to think about on my wedding day was letting my hair and makeup artists into the hotel. The Hyatt took care of everything else! I would do it all over again in a heartbeat!
Vendor response 09/06/2023
Thank you for sharing your experience, Nina. We take pride in being a one-stop shop and lo...
ve that it made your day that much more enjoyable. We wish you both the best.
Courtney H
5.0
8/20/2023
Our wedding at the Arcade was perfect. Allison and her team made the planning process incredibly easy and answered every single question we had from beginning to end. Day of was so seamless and the ceremony/reception were beautifully decorated. Our families and friends loved the food and enjoyed the atmosphere. If we could do it again, we totally would.
Vendor response 08/21/2023
Courtney, thank you for taking the time out to share your experience. Allison is one of a ...
kind. We absolutely loved the florals you and Emily picked, and you both looked stunning. We are happy you both enjoyed everything.
Nikki M
5.0
8/03/2023
Everything about this venue is spectacular - the architecture of the hotel, the amazing staff, our detailed wedding coordinator Allison, the food & beverage team who accommodated our specific requests. We couldn't have asked for a more perfect setting for our dream wedding. 10/10 recommend - this is your sign to book the Arcade NOW!
Vendor response 08/03/2023
Nikki we absolutely enjoyed working with you both and love the unique details of your wedd...
ing. Thanks for bringing the aloha spirit to Cleveland! We wish you both the best, mahalo.
Michelle G
5.0
7/05/2023
We just got married here this last weekend and the whole thing was a dream. Allison was so amazing to work with and made our visions come to life. The staff was so great, afterwards our family kept telling us how nice the servers were and how they all seemed to be enjoying themselves while working the event. The bridal suite to get ready in is such an amazing perk of getting married here. The space is absolutely gorgeous- I don't have a single complaint. Only sad that it's over! Cant recommend the Arcade enough!!
Vendor response 07/05/2023
Michelle, thank you for your feedback. We are happy you and those closest to you enjoyed e...
verything. We wish you the best!
Lauren L
5.0
6/16/2023
The event coordinators who we worked with to plan our wedding were professional and prompt in their communication. Everyone that we interacted with at the Hyatt was great and the service on the day of the wedding was executed smoothly. For a 200 person wedding, the catering staff did a wonderful job preparing the dinner service that was enjoyed by all our guests and the wait staff did a great job with keeping the dinner service moving.
Emily S
5.0
6/10/2023
The Hyatt Regency Cleveland staff were incredible. Sarah was professional and easy to work with throughout the wedding planning process. On our wedding day, the staff were attentive to our guests and went above and beyond our expectations. They treated everyone with respect and made sure that our day went as planned. I highly recommend having your wedding at The Arcade.
Vendor response 06/16/2023
Thank you for taking time out to share your experience Emily! Sarah is definitely one of o...
ur rockstars. We are glad our staff made your special day memorable.
Taylor C
5.0
6/08/2023
I cannot speak more highly of The Arcade. The staff was friendly, accommodating, and SUPER helpful. They had great advice on other vendors and overall made the day stress free. The value for money you get with this venue is unmatched. Allison was so amazing to work with and helped me through everything. I have been recommending this to all of my friends!
Vendor response 06/09/2023
Taylor, thank you for taking the time out to share your experience with our wonderful team...
. We are so happy we could make your day special and stress free. We wish you and Matt the best!
Maria H
5.0
6/06/2023
We recently held our wedding at The Arcade and had a wonderful experience. Leading up to the wedding we worked closely with Allison who made the whole event seem so simple and easy. She handled our many questions with ease, was very professional throughout the months of planning, and was extremely organized. She also provided great recommendations for vendors. During the wedding Allison and the staff were incredible to work with. Everything went smoothly and the staff was friendly. It was a well oiled machine! The chef did an incredible job with the food, the Short Rib was a fan favorite! Another highlight was having a venue that included a wonderful hotel. Not having to worry about or navigate travel to and from locations was a huge weight off our shoulders. We highly recommend holding an event at The Arcade!
Vendor response 06/16/2023
Thank you so much for sharing your experience Maria! The short rib is one of our favorites...
too :)
Katrina P
5.0
5/31/2023
All I can say is that our wedding at the Hyatt Regency Cleveland at The Arcade was everything we could have dreamed of and more. The staff (especially our coordinator, Allison) were very responsive, professional, knowledgeable, timely, and also so kind. It is clear that everyone involved in the wedding planning from beginning to end is passionate about what they do. The food, staff, drinks, space set up, getting ready room, EVERYTHING was perfect. I could not recommend this venue more than enough- one stop shop and everything is FLAWLESS.
Vendor response 05/31/2023
Katrina, thank you for taking the time out to share your experience. We are happy that All...
ison and our amazing staff made your special day a success.
Matt D
5.0
5/27/2023
Our guests could not stop complimenting us on our choice of venue. The Hyatt Regency Arcade truly has it all.
We were an out of state couple looking for a venue that would have some decisions/vendors built in so that the process would be streamlined for us and the vendors that come with the Hyatt such as cake, catering, and their event coordinators to keep you on track are all top notch.
When we chose the Hyatt Regency Arcade we got many of the things we expected and prioritized out of our wedding. A beautiful building/venue that didn't require going anywhere else for beautiful photos. A prime location in downtown Cleveland that would let our guests explore all the city has to offer. Our guests having the ease of staying on site. And most importantly a team of staff that would help put out and take down all the wedding decor so that no guests or family had to do a role during the wedding. They also worked with us for a Pittsburgh Cookie Table and we appreciated that flexibility for our event.
We also got many things we hadn't expected and were so so grateful for. The Hyatt Regency coordinator Allison was AMAZING, helping us move through the planning process and keeping everything moving smoothly for the day-of. She was great with communication and organization and had a great day of document that had a lot of the information all in one place. She worked with us for that document and planning so that everyone would be prepared and ready for the event and fostered a lot of faith and trust that we had in the Hyatt team. She was able to get all our decorations out with almost no guidance and even saved the day by putting ice in our coolers with breakfast supplies without asking. We received a lovely getting ready room for the bride and bridesmaids.
One of the best unexpected pieces was the joy of running into people throughout the day of the wedding and getting to call to one another from different floors as you saw someone going down a hall in the atrium. With all the rooms surrounding the event space you truly feel surrounded by all your loved ones and guests.
The Hyatt Regency Arcade worked with us to meet all our needs and communicated quickly to answer any questions or requests we had. Every dollar was worth it for the service we received.
The catering was excellent with many good options. We heard no complaints from any guests and they worked with many guests to meet their dietary restrictions outside of the main meal choices.
The only thing to be aware of in choosing this venue is it is an interesting shape being so long and skinny. It took us a little bit to work out the seating chart so that folks seated at the far end wouldn't feel left out.
100% would recommend and choose them again.
Vendor response 05/28/2023
Matt, thank you so much for your kind words about Allison and our entire Hyatt Team. We ta...
ke pride in having made yours and Chelsea's big day one that you will always cherish. We wish you both the best and many happy memories!
Alyssa L
5.0
4/25/2023
I'd dreamt of having my wedding at the Arcade since I was a little girl & it did not disappoint! In fact, it exceeded my expectations. First of all, Sarah, the event coordinator worked hand-in-hand with my wedding planner to make sure every last detail was in place. She was incredibly helpful from the day we picked our date until she left our reception after dinner. She is so confident in what she does and is such a calming presence. I feel so lucky to have worked with someone who makes you feel so good about what you're putting together. She managed our expectations and did everything in her power to meet them. She's also incredibly patient, she answered all of my parents questions with the same attention and patience she gave my planner, partner and I. The entire evening went flawlessly and everyone from the wait-staff, bartenders, security guards were all so kind and seemed so genuinely happy for us. Made our night perfect.
Vendor response 04/25/2023
Thank you so much Alyssa for your kind words. Sarah is a valuable gem! We are so glad our ...
dedicated team and staff could make your big day perfect!
Melissa B
5.0
3/28/2023
We had our wedding ceremony and reception at the Arcade in early March. I cannot say enough good things about this venue! Sarah was a complete delight to work with, and extremely helpful every step of the way. The food, serving and bartending staff, and the rooms were all phenomenal as well. I would highly recommend booking!
Vendor response 03/29/2023
Thank you so much for the 5 star review Melissa. We appreciate you taking the time out to ...
share your feedback about our staff. We are blessed to have rockstars like Sarah on our team along with the rest of our banquet staff. We wish you and your husband the best!
Kathleen L
5.0
3/01/2023
We cannot stop raving about Allison and the whole staff at the Arcade! The venue is absolutely gorgeous at Christmas time, the food was fantastic, and the staff is friendly, helpful, and worked to ensure your every need was met. We cannot think of a single thing we would change about our reception and that is largely in part to the incredible job the staff does. Allison is absolutely amazing to work with; I do not know what we would have done without her! She is extremely organized, professional, and wanted to make sure we had the most amazing day. We highly recommend the Arcade and Allison + staff for your wedding, you will not regret it!
Liz M
5.0
1/25/2023
The Hyatt Regency Cleveland at The Arcade was the best venue that we could have asked for! Not only is the venue historic, unique, and stunning, the staff is absolutely fantastic. Everyone from the front desk, to the bellmen, to the waitstaff, and definitely the event staff were friendly, kind, and helpful.
The venue coordinator, Allison, is an absolute dream to work with. She is knowledgeable, professional, and most importantly, she genuinely cares about her couples and making their day run smoothly.
We could not have asked for a better venue for our dream day, and we would 100% recommend this venue to anyone in Cleveland looking to host a wedding!
Angela C
5.0
12/24/2022
When we booked, Ann was our event coordinator. It’s a great venue for an out of town couple because it is so stunning on its own and the Arcade takes care of so much (food, drinks, set up, tables, linens, etc). Allison transitioned into the role without missing a step. She was knowledgeable, professional and detail oriented. Our tasting, cocktail hour and reception were flawless and we received many compliments on the events. The only issue was the hotel (which is separate from the venue)—they didn’t have our 2nd night on file, our room keys stopped working a few times, and I’d be shocked if we got the best room in the place like we were supposed to. My close family had similar hotel issues too. Didn’t ruin the day, but a noticeable glitch that hasn’t been addressed.
Sarah M
5.0
11/09/2022
We got married at the Arcade in July of 2022. Sarah was very communicative and helpful and she did a great job coordinating everything. We received endless compliments about the food and staff and I think it made a huge difference in our guests' experience. Highly highly highly recommend! The only thing we had an issue with was that the valet got super backed up, but the valet is contracted by the Arcade (they aren't directly employed by them) so unfortunately there wasn't much they could do about it.
Hannah B
5.0
10/16/2022
We had an amazing experience working with Allison and all of the Arcade staff! Allison went above and beyond to make sure our day went smoothly. She is extremely professional and helpful! Everyone was so kind and accommodating throughout the wedding planning process, as well as the actual wedding day.
We received numerous compliments about the food and service. We have only good things to say about them! Would HIGHLY recommend getting married at this beautiful venue!
Vendor response 10/17/2022
Thank you so much for your feedback Hannah! We are so happy that we could make you big day...
special and memorable.
Ashley H
5.0
9/23/2022
I don't even know where to begin on how amazing our wedding at The Arcade was. Sarah and the whole Hyatt staff were incredible to work with, and worked extremely well with our day of coordinator. If anything went wrong that day, we literally had no idea. Everything flowed really well and the Hyatt team had everything down to a science. The biggest thing for us was convenience, as we have older relatives and out of town guests. Having the ceremony and reception the same place our guests were staying was perfect. All of my bridesmaids have also mentioned that it was really nice that we also had the getting ready suite there and it took a lot of stress off without having to travel to multiple locations. We also had a few wedding guests tell us that it was the most beautiful venue they had ever been to, and we couldn't agree more! I cannot say enough great things about The Arcade and we are so glad we had our special day there!
Kelly P
5.0
7/10/2022
Our wedding at the Arcade was incredible. We had our ceremony and reception there. They made it so easy with planning. I worked with Jamie Vencl initially, who was great. When Jamie left for maternity leave, Sarah Mgebroff took over as our planner, and she was amazing as well. She communicated so well the months, weeks, days before the wedding. She was very clear about what info we needed to submit by what dates. She was very organized and between her and my month of coordinator, everything was taken care of the day of, I did not worry about a thing. If there was a problem with something, I was not aware of it. It truly could not have gone better. My only (very very minor) complaint was that we weren't allowed to take any cake home (besides the first tier) even though there was a ton extra, but its obviously not a deal breaker haha. But the food tasted great. We had the best time, had so many compliments about how beautiful everything looked. I was worried because I have heard it can get pretty hot in there for summer weddings, but it was really fine and not bad at all. Overall, I highly recommend the Arcade for a wedding venue. It is so unique and just absolutely gorgeous, and then to add all of the wonderful staff, it made everything perfect, I am SO glad we picked it! Thank you Sarah, Jamie, and the entire crew at the Arcade for our incredible wedding <3
Sara L
5.0
7/04/2022
My husband and I recently held our wedding at The Cleveland Arcade, and we have nothing but glowing things to say about the experience! First, I want to mention that we had to plan our entire day completely remote, as we live in Dallas, Texas. Allison, our thoughtful coordinator, was an ABSOLUTE DREAM to work with. If I could give her 100 stars, I would.
She planned, she coordinated, she had expert recommendations, and she answered every question within 24 hours. Because of the distance, she allowed us to carefully select our tasting and walk through dates well in advance so we could coordinate the trips with already planned travel. The day-of went without a hitch. Allison expertly thought of everything, and was able to address any potential obstacle before it arose. She constantly checked in on us to make sure we had everything we needed, and the entire staff at The Hyatt executed our day to the exact minute.
I wouldn't hesitate to host 10000 other events at the Arcade!! I wish we could do it all over again. Thank you for everything!!
Katrina H
5.0
2/09/2022
We absolutely loved having our wedding here! Allison was our coordinator and was very helpful and accommodating every step of the way. We had a Christmas wedding and the Arcade was decorated beautifully. The food was excellent. We enjoyed having everything at one location including the ceremony, cocktail hour, and reception. I highly recommend this wedding venue.
Kendall K
5.0
1/04/2022
The Hyatt Regency at The Arcade is not only stunning, but the team there is phenomenal.
The venue includes food, beverage, service, some decor (linens, glassware, cutlery, flatware, votives, table cards), as well as, a day of coordinator. Who by the way checked all the boxes for us. Allison K. made sure we were taken care of every step of the way from tastings, timely email coorespondace, lovely room arrival and so attentive the entire weekend.
The food was amazing! We had guests rave about it all night and through the rest of the weekend. The drinks had a heavy pour and they accommodated specialty drinks.
The service team was incredible, too. Attentive to guests checking in and out, at the rehearsal, the wedding, and after party.
10/10 recommend this venue for its beauty, cost, inclusions, coordinator, and staff.
P.S. definitely upgrade to the Presidential Suite
Sarah F
5.0
12/09/2021
This location is perfect for a wedding and/or reception. The professionalism of Jamie and her staff were unmatched. They took care of everything with great detail, I didn't have to worry about a thing. The food was delicious and the staff was so kind and congratulatory. We felt very honored. As a side note, the lighting in this venue is perfect whether day or night. If you love vintage and industrial venues look no further!
Jacob S
5.0
12/03/2021
We could not have asked for a better way to celebrate our wedding! We couldn’t believe how smoothly things went and also how great everyone was to work with! Allison Kay was our coordinator and her and the entire Arcade staff were unbelievably accommodating, kind, and friendly. This not only goes for us but we had plenty of guests let us know how much they appreciated each and every staff member. The Arcade was the perfect venue for us and we feel truly blessed to have gotten to celebrate there.
From start to finish they helped make the experience as easy and smooth as possible. From initially viewing the space, to talking details, to having our dinner tasting, and finally on event day.
Having the hotel attached made all of our guests lives all the easier as well. The space is truly unique and beautiful with its classic decor. The high ceilings make for gorgeous pictures and a lot of different angles. Our favorite part of our wedding was sneaking away to the bridge over the dance floor and watching as our guests danced away.
Could not recommend highly enough.
Marissa C
5.0
10/23/2021
I truly cannot recommend the Arcade team enough. Besides being a stunningly beautiful venue that wowed our guests and made for incredible photos, Ann, Allison and the entire staff were SO attentive and helpful throughout the entire planning process (and since we ended up postponing a year due to COVID, that process was 3 years long!). Ann was our coordinator and was always extremely responsive, helpful and on top of things. Our day went off without a hitch! Our guests raved about the food (and cleaned their plates) and how gorgeous the venue was. It was a perfect day and I couldn’t have asked for a better venue experience. Thanks Arcade team!!
Megan M
5.0
9/30/2021
Besides being stunningly beautiful-the Hyatt regency Cleveland at the arcade staff was absolutely incredible to work with! Jamie was always in contact with me and made everything so easy! I have also received so many comments on how amazing all of the servers and bartenders were! The entire staff was phenomenal! I could not recommend hosting your wedding here more!
Liz S
5.0
9/26/2021
Growing up and living in Cleveland, the Arcade is one of the ver few unique venues for a wedding that includes all the amenities (catering, hotel, tables, planner) but is not a traditional ballroom. We both work full time and did not want to try to create an event from scratch with a dozen vendors and coordinating catering, table/chair/linen rentals, bar and all the other vendors that are already included when you do it through a hotel. We had a lot of guests come in from out and town and we wanted to show off Cleveland and the Arcade was a perfect venue. We worked with Ann Pavic as the wedding coordinator. She was responsive and patient and responded promptly to dozens and dozens of emails we sent during our 18 months of planning. The food was delicious. The smooth transition from ceremony to cocktail hour and then to dinner was very easy and the wait staff were very enthusiastic! We would chose this venue and work with Ann all over again if we had the choice. Our guests loved staying at the Arcade too. Plus we were grateful to have all the Hyatt points to use on our honeymoon - there really is something to be said for having a venue that's also a hotel so you can acquire points and put them toward future travels.
Hannah K
5.0
9/08/2021
My husband and I could not be more happy with the decision to have our wedding at The Arcade! I couldn't imagine a more beautiful place to get married, and the event planner we worked with Ann was extremely professional and on top of everything. She made sure the whole event planning process went smoothly from beginning to end, including having to postpone from 2020 to 2021 due to Covid. People told me how hectic the wedding day would be and how it would all pass by in a blur, but it really wasn't because the event planning staff all made sure everything went perfectly as planned. It really let me slow down and enjoy the day knowing they would take care of everything. The food and beverages were phenomenal, multiple guests have told me that they have never had better food at a wedding before and they all reported having stellar service throughout the night. Every member of the staff was extremely helpful with anything we asked of them. Overall, we had a fantastic experience and would highly recommend having your wedding at The Arcade!
Jennifer S
5.0
8/08/2021
Could not recommend having your wedding reception at The Arcade more!!! The most unique and stunning venue our guests have ever seen. Super convenient location to show our guests downtown Cleveland. It's also very convenient because we were able to have our room block, after party at the 1890 Lounge and Farewell breakfast all in the same building. The food was also amazing - what a truly magical place.
We really enjoyed working with our wedding coordinator, Ann!
Mackenzie S
5.0
6/27/2021
The Arcade runs a well-oiled machine and Jamie and Allison leave no detail untouched. They are wedding-planning wizards! I never worried once about the orchestration because I knew I was in good hands. Obviously, the architecture of the venue is gorgeous, but the entire staff was also friendly and accommodating. I LOVED having my ceremony, reception, and accommodations in one spot, making it convenient and safe for my guests. At first, I thought the venue would be too big for my wedding size, but the main floor is actually smaller and intimate. I especially appreciate The Arcade's patience and flexibility during the pandemic, as we had to change our wedding date three times. They never charged us to secure or hold a new date, and they genuinely wanted to make it work for us. I highly recommend!
Cassandra C
5.0
6/25/2021
Jamie and Allison made our wedding day perfect! Everything was so well communicated and organized. They were especially helpful during wedding week, the rehearsal and the day of! The entire staff at the Hyatt is incredible and work together so well to execute perfect weddings. I could not have asked for a better team to plan with. I highly recommend them!
Chelsea A
5.0
1/18/2021
Choosing the arcade as our wedding venue was an all-around great decision. The arcade is a stunning and unique venue that left all of our guests extremely impressed. We worked with Ann, who was wonderful to work with from start to finish. This even includes when we had to postpone our wedding date and ultimately host a much smaller event than we originally planned. Ann and the hotel staff made every effort to ensure we still had a perfect, magical wedding day while also ensuring everyone was safe. Ann was very responsive and easy to communicate with throughout the planning process and answered every question we ever had.
The food served at both our rehearsal dinner and reception was delicious, every single guest enjoyed their chosen entree. The hotel rooms at the Hyatt are also very nice and come with excellent service and amenities. I would highly recommend booking a hotel block at the venue as well. :)
Julianne M
5.0
12/07/2020
I had dreamed of having my wedding at The Arcade for years and not only did the venue not disappoint for our September 2020 Wedding but the entire experience was above and beyond. No one expected to be planning a wedding during a pandemic this year, but the entire team at the Arcade was there to support us from start to finish. Jamie, Allison, Nick and the entire Hyatt staff were professional, responsive, helpful and provided a calming presence throughout the process. We are forever grateful and thankful for our experience. Best wedding venue in Cleveland!