Hyatt Regency San Antonio

We recently hosted a reception at La Vista Terrace and were less than satisfied with the service we received. Wayfinding/Locating the venue - The address for the venue adds to the difficulty in locating the space. - The exterior signage provided by the venue is basically useless, the size of the stand and the venue name in script make it very difficult to see and read if you are coming from Alamo Plaza and Losoya (see attached image). - There is no sign in the elevator so that attendees know "P" is for La Vista Terrace Service - There should have been a second bar on the balcony. One bar for 175 attendees is insufficient and very disappointing - The event was understaffed. I find it inappropriate that the event manager was doing double duty as event manager and bartender - I had to instruct the staff on a number of occasions to pass beer/wine to attendees standing in the long bar line - I had to instruct staff on a number of occasions to bus the busing stands and food tables - Sodas and bottled water were not readily available to attendees Decor/Interior - The bussing stands should have been covered in black linens - The balcony fans are better suited for a factory. Trellis mounted fans would be an elegant touch, however masking the fans with foliage or a slatted wall would go along way towards making them less intrusive - Towards the end of the event, there was no music on the audio system - The A/C was non-existent