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Imprint Cinema Reviews
4 out of 5.0
Reviewed On 1/02/2017 by K A
Buyer BEWARE. We selected Imprint Cinema after seeing some of their work for a friend's wedding. There style was modern, but classic, and seemed to be everything we wanted. We met with them, asked lots of questions and asked for references. ...
We were given the list of some references and advised that in the past they had had trouble meeting deadlines but they ASSURED us (emphatically) that they had made systemic changes to their scheduling so as to avoid this in the future. They advised that they had reduced the number of weddings they worked per month and assured us that there would be no trouble. We truly liked both Alex and Samm and trusted their explanation-- even though their prices were higher than others; we simply loved their work and foolishly trusted their side of the story. BOY WERE WE WRONG.
First (and this one is our fault), the contract provided for up to 12 months to deliver the videos (way more than the 6-8 weeks of most videographers)-- my now-husband and I simply missed it in the contract and didn't realize how unusual that was. Then, during the wedding prep, we had a bit of difficulty coordinating for the "interviews" that they insisted were important to the video making process (but, we excused it; after all we were crazy busy planning the wedding ourselves). They were great on the day of the wedding.. and then we waited... and waited.. and waited.
Our first month of marriage came and went, our photos were delivered early (after just 4 weeks!) and we kept waiting and waiting... We reviewed the contract and realized that they had 12 months to deliver. We were busy and decided to be patient... after 4 months, I pinged them asking for an update. No response. I waited 2 more weeks and emailed again. Then, I sent a facebook message-- they finally responded and gave us a very non-committal time frame for delivery of the video. I waited another 3 months (now around 8 months after the wedding) and asked for another update. They advised that they were shutting down the business, but would be working on my video soon. (!!!) We were nervous to rush them, after all we still wanted a video of the quality we'd seen from their previous work, but we were obviously anxious to get our video.
I waited another month-- asked for an update on the timeline. No response. I waited another week, asked for an update-- no response. Waited two more weeks, asked for another update and expressed my grave concerns with their lack of response-- finally a response. Now, they assured me that the video was almost done-- just had to order our cases! (Allegedly.) Another month passed-- we were now nearly 11 months after our wedding date. I emailed asking for an update and was advised our cases were destroyed- oh no! (Yah, right.) Finally, almost exactly 11 months after our wedding-- we received our video.
Now for the only reason I didn't give them a 1 star review- - We were extremely pleased with the video. It was exactly what we'd hoped for, but I would be very VERY careful before hiring Imprint for your own wedding. If you're okay with waiting a year for your wedding video (and I'm genuinely concerned whether it would have come in that timeline without my increasing questions and requests for updates), then by all means go ahead.
Reviewed On 7/16/2013 by Ashley J
AWESOME!!! Sam and Alex were fantastic! I can not recommend them enough. They made me feel special the entire time they were filming, and were just super fun people to have at my wedding. Sam and Alex really made sure that I was happy the entir...
e time, even though that wasn't their job. Their videos are beautiful and I can't wait to see what they make for me. I don't just think of them as a vendor but also our friends. I highly recommend getting a videographer and especially Imprint Cinema!
Reviewed On 5/29/2013 by Stefani T
Alex and Samm were wonderful to work with! They went out of their way to meet us in Jacksonville to discuss what we were looking for, they showed us their work and asked us so much about our relationship.
They have each couple fill out a very...
detailed questionaire which really helped them capture who we were as a couple and translate that into the video.
They were enthusiastic and excited on our wedding day, and they caught every moment. They were easy going and not pushy but still got all the shots they needed.
The trailer they sent us a couple months after the wedding was so great, and it's really nice that we are able to share that with our family and friends. The final video was wonderful. We just watched it for the first time on our anniversary and it was such a great reminder of how truly in love my husband and I are, and Imprint does such a great job capturing that on film.
My only gripe was that it took a full year for us to get our wedding video. If you're looking for a video a couple months after the wedding, I would look elsewhere. But if I would do it again, I would still hire them and make sure we had a timeline so we would know just how long it would take. The waiting was killer! But they compensated us for it in the end and were very apologetic. And the final result was worth the wait.
All in all, Imprint was wonderful to work with and they really do incredible work. I am so very pleased that we have this video to watch and remind us how special that day was.
Reviewed On 6/18/2012 by Amber B
Alex and Sammantha did an amazing job with the videography. They are a great couple to work with and I couldn't have asked for better wedding videographers.