INDNGRL Entertainment

ook the opportunity to ruin what you thought was a great day and memory by revealing all that wasn’t perfect. I’ve been planning events for over 24 years and they are never perfect, but I make the effort to make sure to handle all issues and not involve the client throughout so they can enjoy their event. Although, you are entitled to your feelings, feelings do not constitute truth or facts. So, I will do my best to address, again (publicly this time) all of your issues: Your agreement was for me to be the day of coordinator which includes the following: -Coordinator and 1 Assistant -Coordinate staff hired through us -Contact all Vendors 1-2 week out -24 hr access 1 week leading up to your wedding -2 hr Rehearsal or 30-Day Walk Through -10 hrs on day of Wedding -Assist with itinerary and floorplan -Oversee Decorations are complete -Run Itinerary for Full day of Events -Handle Vendor Final Payment and/or Gratuity -Oversee and coordinate final clean up and pack up What we provided: -I Showed up for venue walk through June 7 3p-458p (and rehearsal although it was one or the other) -Had an assistant on the day of wedding -Hired waitstaff and bartender through us -Contacted vendors 2.5 weeks out from wedding -you Had 24 hr access to me the week of and beyond -I requested a later time for rehearsal on June 16 via email for 6pm, and explain it only takes 20 mins to run through ceremony(since I already did a walk through of venue). You declined and I updated you the week of that I wouldn’t not make it until 530pm/6pm due to an unexpected flight delay and you couldn’t change time, I arrived at 6pm as projected back in June. -created floor plan and itinerary, spoke/emailed several times to update change or correct items (June 21, July 7, July 19, July 26, July 31, Aug 5, Aug 7, Aug 8) -I arrived at venue at 1215p and left at 11pm the day of your wedding (over 10 hrs) -Checked decor (I was not in charge of decorating or set up, and was not there when family and friends arrived at 930am for set up, I was only paid to arrive at 1230pm as DOC) -Made sure everything was met on the timed itinerary and everyone left on time (there is a photo or video with time stamp with each part of the itinerary that was completed) -Paid all gratuity except uber which was refunded to couple -Made sure all decor and items were removed from venue by 1030 pm waited until rental company arrived and picked up there items. **please keep in mind part of what I was compensated to do included all of these communications prior to your Wedding Day, so 75% of what you paid was items done before the day of your wedding, which you stated were done and well communicated by Myself and my team Communication: I have several emails, text and recorded phone calls between you and I Throughout the whole process from Nov 22, 2022 up until the morning of your wedding. I communicated any issues that may arise or questions prior to your big day. I let you know I would be out of the country up until your wedding day. But still answered all questions, emails from you and your vendors with an 11 hour time difference while I was away. Even when you wanted to change your start time for photography and hair and makeup the week of, I reached out and overly communicated with them and made any necessary changes. You emailed Aug 5 2:07pm (107am my time) I replied Aug 5 225p (125am my time) So we didn’t stop communication once final payment was received on July 26, 2023 For weddings needing DOC or planning services, we do our best not book any other events on your day so we can be completely focused on your event. Your wedding was the only thing on our calendar in all 5 locations. I do not personally arrive at all of my other events; we have staff to handle our events as well so we are capable of doing 10 events on any given weekend, for clarification. This conversation happened a week and a half after your wedding as I explained our Office assistant passed away Aug 17 which left us having to do extra work to make sure our other events went well and I needed to schedule another time to talk. Even with that I still kept in communication and reached out to staff and venue to try to assist in finding any missing items. To use that as a slander on my company or me while we are in transition and mourning is a “lack of remorse” on your part and to use terms like “nail in the coffin” is hurtful and distasteful. Your issues: I oversee (Definition: To supervise)that the decor is done, I am not in charge of set up of decoration nor was I there when it began. You forgo hiring us or any other decorator for your wedding and choice to do it yourself and you brought family and friends on to handle that, so it makes sense that they were there to fix items. Also, July 6 I asked and confirmed with you who was in charge of the decor you said that Molly Green would be in charge and be there at 930am and have your binder for reference. When I arrived at 1215pm majority was completed and I went through the binder to check all items on your list was where you requested for the most part. Molly made final decisions on items that were not to your design (you left her in charge of that). No one else was there capable to assist her so I went outside to make sure all things were set up for ceremony, which the picture and rose petals and final set up of gift table and the welcome sign were not, which I did all of that. None of the items for the cocktail hour was set out, so I made sure everything was set up. Again, I was not hired to do set up/breakdown or decor, but I stepped up and handled it as to not prolong the timeline. All bags and boxes were unpacked and/or put away when I arrived, unlabeled. So the people you had in charge of decor would know what items go back into what box, per your instructions on pg 32 of the Binder which brings me to #2 I am to oversee that all items are out of the venue and it is clean by the correct time and per venue guidelines, you left your family and friends in charge of the actual pack up and loading. But I had my staff assist on making sure it made it outside after they packed it and I asked all family and friends to grab the items and put them on the truck trailer or car. Staff and venue confirmed all items were removed and they did not find anything left behind. Those responses was sent to you on August 20 and August 28th. Here is Page 32 of your binder: Decor Breakdown/ Packing Plan Things should be placed back in the bags that they came in.  Unless it is disposable or rented, all items return to the lake house garage EXCEPT gifts, trees, food, and cake. See where the go on list below Gifts → bride’s mother Dana Trees → Addison and Mel Cake → Condo Food → Condo 3. Your groom’s men brought in their own alcohol before ceremony, when it was brought into the kitchen, I told them it was not allowed, they asked to just keep it there. After the dinner was served I moved the bag to their table and told them it couldn’t be there, they said ok and drank anyway. You were also served alcohol outside of beer/wine from your Groom’s men table so you were aware and did nothing. It is ultimately not my responsibility to manage adults when they do not heed my original request. Also, they did ask me to take a tequila shot with them at 8:24pm (event was over at 9:45pm) I don’t drink tequila I toasted and set the glass down and went back to finish up with itinerary items. At approximately, 934pm one of the groom’s men had a bucket of fireball and I did say I do drink fireball not tequila and he did a shot with me and my Assistant. I do have video of the celebratory toast which shows me setting down the glass with the tequila still in it. Multiple drinks indicates more than two and that is not true. I’ve done over 1000 weddings as a planner and as an event staff to some degree, I have Never been to a wedding where the planner/coordinator was not allowed to have a drink at the venue. Due to the demand of the job and being there all day, at the end of the event when we have coasted through all issues and the itinerary we are invited to celebrate with the host/hostess, family and friends. If that is something that you frown upon I truly understand, but you are in no place to say it hindered my performance, since this was at the end of the night and one drink. Vendors onsite were my staff, officiant, harpist and photographer/videographer All other vendors checked in, set up and left, all vendors with food services were overseen by the waitstaff. I showed them where to go and they set up and I left to organize ceremony and get everyone in place. My email and text communication does not implicate unprofessionalism, also several guest, family and vendors said I was doing a great job throughout the day/night. I will reach out to the vendors personally for any issues they may have had with my performance that day so we know where we can improve. Only issue I had was with a female family member, I had to tell she couldn’t sit in the reserved seats, she sat there anyway, I had to personally go and ask her to move and she was disgruntle about it, she also went in to the venue early, then she wanted to leave before cake cutting and take the cupcakes and I advise she couldn’t, she asked for a to-go box and I informed her we didn’t have any for guest, my exact words(you put in binder those were left for vendor meals), she proceeded to call me a liar to my staff. Again, I was not hired to do set up/breakdown or event decor, I made sure everything was out and the rest was up to your family and friends. Which the majority of your issues have arisen from those you left in charged that dropped the ball and now I am ultimately left to blame for your loss of items. I stepped up and paid my staff additional to do things that were not in there job description as servers to help make things go smoothly. I sent them to the store to pick up items you did not have for your event and paid out of my own pocket for both of these without invoicing for it. I physically set up, broke down and assisted when I was not hired or required to do so. I have photos, videos, emails, text and binder available to show what My company accomplished for your wedding. it is with my deepest apology if you misunderstood my position at your event. After several request for you to give me names and numbers of those in-charge of items my company was not hired for, I thought it was a clear indication that I would not be responsible. I hope this does not have any bearing on the future of your marriage and as you continue to grow in love with one another, all this will fade and you will look back at the photos and videos of you and your closest family and friends praying over your marriage. God Bless!