Inn at Millrace Pond - NJ

ut all the rooms there and every guest was rvaving about the accomadations. Can't say enough how helpful Tricia was!

nd history the Inn holds is special. All of our guests said the same thing. It truly couldn’t have been more “US”! The day was absolutely perfect from the very beginning with a morning that felt like fall, to the end, with everyone sitting by the firepit enjoying the gorgeous weather. The day of the wedding, NO ONE would know what we went through to make this day become a reality. If it weren’t for the reliable and trustworthy vendors that we hired separately from The Inn, we would not have had the day of our dreams. The food was absolutely delicious, the bartenders were incredible, and everything that day ran extremely smoothly with the help of our Maitre D and others. It is important to say that the work that the bride and groom have to put into making this day run smoothly is something that needs to be noted, and every couple should be aware of prior to signing a contract. Payments are made at the location in Verona, and both sets of our parents had many issues with the woman who accepted the payments being extremely rude. You cannot just show up, even during the hours they have listed, because she may not be there. You must call ahead or email, and know that the communication between the planners and that office is extremely poor. The Inn lacks communication. We were told that there would be a wedding planner assigned to us. It is not one planner; it is a team of people who don’t communicate with each other or with the people directly at The Inn. Our meetings were via Zoom. They asked us if we wanted to come in person, and we agreed until we realized their office was almost 3 hours away in Connecticut. The company that helps plan the wedding attends the food tastings, but they are not at the location day to day. I ordered my own menus and had them approved by one of the planners. At a meeting later on, the other planner said we shouldn’t have had the vegetarian option listed, but the menus were already ordered. Along with this, there were many emails sent to us that were incorrect, and their responses were, “Sorry, they were scheduled.” The planning process is extremely impersonal. The planners use an online site to make a seating chart with you. They showed us how to use it and add tables to it. My husband and I spent hours making our seating chart and adding the guests into the program. When we had our final seating chart meeting, they told us it was all wrong and that they don’t have that many round tables. This is information that should be shared PRIOR to telling us to make our seating chart. We spent 2 hours on Zoom with the planner rearranging the room and table assignments. We paid our final payment, and we were about 2 weeks out from the wedding when we received a text on a SUNDAY from the planner stating that they actually had the wrong dimensions for the room and needed to change the room around. Our seating chart was already ordered and finalized. No one answers the phone, especially on a Sunday, except for the only person who knows what she is talking about… TRICIA, the Innkeeper. She is the only person who was in communication with us and showed that she genuinely cared about our day. She told us not to worry. The seating did turn out just fine, except for the fact that our families were closer to the band than they should have been because of incompetent people and a lack of communication. Every person at this venue is really good at saying, “We will get back to you soon,” or “Reach out to us whenever, we are always around,” and you will wait for days!!!!!!! We were told that 4 months prior to the wedding date, we were good to come the day before to set up, so we didn’t hire a day-of coordinator. The week before our wedding, they had Tricia call us to tell us they actually booked a party and we couldn’t come set up anymore. As any person who is spending this much money would be, I was devastated. Robert, one of the owners, called me because Tricia asked him to, and he was generous and told us he would get us a day-of coordinator, as well as adding in other things to compensate for what we had gone through. We were very appreciative of this. He told us that he had the best day-of coordinator for us and we had nothing to worry about. The morning of the wedding, I met the day-of coordinator when she arrived, and I did a walk-through with her to go over everything prior to getting myself ready. All I have to say is that if it weren’t for my bridesmaids, this day would have been an absolute mess!!! The day-of coordinator was trying to send me pictures to approve everything while I was getting ready. My friends took over so I didn’t have to worry about it. She told me that she was going to be at the venue until 7pm and help move the bud vases from the cocktail hour to the after party. Later, we found out she told my bridesmaids that she was leaving at 2pm. Because of the guidance of my friends, she didn’t leave and was there to assist. The problem is, she would have left. As I am about to walk down the aisle, beyond nervous for one of the biggest moments of my life, she was with me, and I am not going to get into the conversation that we had, but I will say this… unprofessional and not exactly the pep talk that you would think you would get. But she was only 21 years old. She doesn’t know any better. And then there is the Maitre D. He was wonderful with my husband and me. He truly helped with anything we had asked. We met him via phone call a week before the wedding, and he made us feel as though everything would be great! The Maitre D told us on the phone that he would like to do a rehearsal that day, without the bride, because we weren’t seeing each other before getting married, which we were so happy about. But we had said that wasn’t in the schedule because the wedding planners said he wouldn’t do a rehearsal since we aren’t seeing each other. The wedding planners said he would pop into the girls getting ready and guys getting ready and go over everything. With the support of the Maitre D, he planned a time to get everyone outside to rehearse, which was wonderful, but could have been in the schedule if the wedding planners actually knew what goes on the day of a wedding at the Inn. My florist had told me that she would be the one moving the florals from the ceremony to the reception. As I am taking photos with my husband after the ceremony, I look and see the flowers aren’t moving. I tell my friends, and of course they call the florist and say, “Where are you?” To then find out, she said she told the Maitre D where the florals go, and he said he would take care of it, but in the moment, he didn’t know where they went. Yet again, my friends saved the day!!! Our wedding was from 4pm-10pm, not including the after party. When guests were arriving at the Inn, valet parking was included. As guests were getting out of their cars, valet was telling them they needed to get to their car before 10pm because they would be gone by then. We had at least 15-20 guests, if not more, leave early due to the fact that the valet was telling people they would be gone. EXTREMELY INAPPROPRIATE when people are spending this much money on an event. I highly recommend that you find your own vendors and use vendors that you fall in love with, because their preferred vendors list is not people they actually prefer, but people who pay them to be on that list. Your vendors are extremely important when it comes to having your day run smoothly. We couldn’t have gotten through our day without the best photographer, who handled so much. Tricia was extremely helpful and accommodating to us and to our guests, and we cannot say enough positive things about her. She was the one who told us that we should get married in the location we did. The wedding planners had told us that we wouldn’t be able to fit all of our guests comfortably in that location. Tricia was right!! She knows her stuff. If you do book your wedding at the Inn, please ask to do a walk-through with Tricia. She will give you guidance and advice that helps your day run smoothly! There is a lot more I can say, but I will leave it at this.

th and was very attentive to our needs throughout the planning process and the day off. She was patient and was always willing to help and answer any questions we had leading up to our day. if you are thinking of using the Inn for your wedding or any event, definitely ask for Keri. your day will run smoothly.