Inspired Image Video

a year later! Every time I would text to ask about the status he wouldn't respond and when he finally did he would say it was being mailed out that week or the next week or the next week and that went on for months. This better be one darn good video!

you all the feels. The videos he provided were so enjoyable to watch & were extensive (like 3 hours... a brides dream). It was no surprise I also wanted my special day captured by Inspired Image. Ken was easily reachable, professional and patient with us as we were communicating prior to our winter wedding. Since our day was in the “off season” Ken promised it wouldn’t be long before we’d have our final product back to us - he said by February (~8 weeks afterwards). That sounded great, maybe even a Valentines Day Date to relive our occasion. Unfortunately, February came and went and we had no communication from Ken. Being the understanding person I am, I politely emailed asking how it was going. Still no word. Not even pressed for the final product, I waited a couple weeks to contact via phone just to hear progress on the video. Again... nothing. I am completely considerate of our current pandemic and quarantine. I am not urging a final video or product at this time despite the time frame since our wedding (5 months). All I am requesting is professional communication in return. I have contacted Inspired Image 6 times since our December 14, 2019 wedding and still to this day (May 8, 2020) have not heard back from Ken about our video. This is deeply saddening to me as we have paid in full and I feel that I am being nothing short of understanding and sensitive considering our current situation. At this point it feels as contacting our lawyer and filing a complaint on the BBB is our next steps.

, the difficulty began after the wedding. Ken had assured me that we could expect to have our completed videos in approximately 6-8 weeks, possibly sooner due to the time of year, but in the end, it took 9 1/2 months and involvement of an attorney to receive our completed products. The videos themselves, however, were absolutely perfect and amazing. In hindsight, we would hire Inspired Image video again, but I believe we would withhold a portion of the fees until delivery of product and/or insist on the inclusion of a deadline in our contract before signing. I would recommend, but with that caveat.

year to receive the product but he didn't even mail the product together and we are missing the wedding trailer portion. I truly believe that the only reason we received it at this point is because we contacted a lawyer. My husband and I spent a lot of time deciding which videographer we were going to use and we spent a good amount of money for his services. We followed all of the guidelines set forth by the videographer by signing the contract, sending our deposit, completing the data sheet, and paying in full 14 days prior to the wedding. He was present the day of the wedding and I thought did a good job making his way around the venue. The problems started from January 2018 when many emails were sent in an attempt to see when we would receive our video. Emails were either ignored for weeks to months or responded with " my editing has been delayed to unforeseen circumstances" or " I am still in the process of editing your wedding video with others and will have an update to you soon. " Which he NEVER updated and his responses were always vague. I understand that things happen in life personal and business and because of that there are delays but his horrible lack of communication and professionalism have really tested my patience. I had to spend extra money contacting a lawyer because I truly thought I was not going to receive the video of one of the most cherished days of my life. If I would have known about the other multiple complaints about this same issue I would have taken my business elsewhere.

t getting the run around for the next 6 months. First I was told it would be ready in a few weeks. Then the next month he would tell me it is almost done. The next month he told me it was mailed and when I called the following week he told me that the disk were not done. We finally received the video after waiting almost 10 months. Although the quality of the video is good,getting the run around for months and not receiving the video for 10 months was not what I expected.

he Video because I am sure it will be amazing!!!! Thanks Ken!