This was a joyous and meaningful occasion, and I typically seek the silver lining in every experience. However, the way the evening ended left me feeling deeply disappointed, frust...rated, and saddened. When families invest as much as we did in a venue of this caliber, they expect the customer service to match the beauty of the space.The venue itself is absolutely beautiful; however, the overall experience did not match the price or expectations.
Throughout planning we were assigned three different planners, which caused confusion and stress, especially leading up to the wedding day. On the day of the despite requesting that all logistical questions be directed to the wedding planner (MOB), the on-site coordinator (Giana) repeatedly approached the bride at a time when she should have been fully present and at ease. We had to frequently ask what was happening because communication was not being relayed appropriately.
We were looking forward to the dinner. The salmon was great but the steak was undercooked for many guests. We asked for medium rare but instead of pink received blood red, poor in quality, and no steak knives were provided and we were reduced to using a butter knife to cut the steak. Cake service was also mishandled, as guests who were not seated at the moment cake was passed were not served at all and many never had the opportunity to taste the cake we paid for.
Our contracted breakdown window was from 11:00 PM to midnight. We had over 20 people assisting and were moving efficiently. Despite this, venue staff, who were not previously introduced began breaking down tables and throwing away personal items. We had glass votive candle holders that were intended to be wrapped with florals and placed into labeled bins, but instead were thrown together on other tables as they began breaking down tables. When we asked them to stop, the situation was met with eye-rolling, dismissive behavior and unprofessionalism.
We do want to acknowledge that the bartender, DJ, photographer, and videographer were excellent and professional.
Iron Manor is a gorgeous space, but unfortunately the staff experience did not match the beauty of the venue. It's unfortunate. We were blessed with a beautiful space, a wonderful ceremony and overall loved our day. We just wish the rest of the experience brought as much joy. We hope this feedback helps other couples make an informed decision when looking at venues. While Iron Manor is visually stunning, we expected customer service and professionalism to match the elegance of the space, and unfortunately it fell short.