I truly hate that I have to write this review, because my wedding day itself was beautiful. However, this company made critical mistakes that affected moments I will never get back....
Our DJ was Marchez. Prior to the wedding, he seemed professional. My Maid of Honor and I had a planning call with him, and I followed up with updates by text as needed. Unfortunately, on the day of the wedding, the execution was extremely disappointing:
• During the ceremony, my husband witnessed the DJ leave to go to his car while we were still walking down the aisle.The music continued playing unattended.
• When my ring bearer walked, there was no music at all.
• The recessional song that we had specifically discussed was delayed, and the timing was completely off. This is visible in our wedding video.
• During the reception entrance, he introduced our Maid of Honor and Best Man as the bride and groom.
• He did not play most of the playlist I spent time uploading into their system, as their process requires.
• I, the bride, had to approach him multiple times throughout the reception to express my concerns. Guests also mentioned to me that the music and flow felt disorganized.
After returning from my honeymoon and settling back into life which took about a month, I reached out to the company to share my experience. Their response was dismissive. I was told, “We provided the service,” and questioned on why I reached out a month later, as if that minimized the impact of what happened.
They also stated that the DJ claimed someone at the wedding was making him uncomfortable by telling him what to play and not play. Even if that were true, he never communicated that to me, despite me speaking with him several times that night. That detail only came up after I raised concerns, and it did not address the issues that happened during the ceremony and formal moments.
What was most disappointing was the lack of accountability, empathy, or offer to make it right.
The company’s responses focused solely on defending themselves rather than acknowledging what happened. After reading other negative reviews, I noticed a similar pattern in their replies, which is very concerning.
I accepted that they were unwilling to take responsibility, so I’m simply sharing my experience for future couples. Weddings are once-in-a-lifetime moments, and professional vendors should treat them with the care they deserve.
I hope this review helps someone make a more informed decision. I would encourage future couples to look into other DJ options.