I’m honestly very disappointed with my experience with Ivey & Oak Photography.
Our wedding was September 20, 2025, and we were told the delivery timeframe was 8–10 weeks for photo...s and 10–12 weeks for videos. Unfortunately, even our sneak peek was delivered later than expected.
We eventually received a sneak peek and an initial gallery, but many of the photos were missing, and the gallery was not fully edited. We also did not receive the completed videos or reels included in our package.
I reached out with a detailed list of the missing photos, including photos of the bride and family at the altar, photos with each individual bridesmaid, photos of the bride and groom with guests at the tables, and photos of the food. I was told the issue would be addressed, and after following up again, I was told it would be corrected within a couple of days.
After continued delays, I was eventually given a specific deadline of March 11, 2026, for the completed gallery and remaining deliverables. That deadline came and went, and I still have not received my final gallery or all of the remaining deliverables. As of today, it has been over a year since my wedding.
What makes this especially difficult is that these photos are the memories of one of the most important days of our lives. I have even had to delay sending our wedding thank-you cards because I was waiting for specific photos from our wedding.
I understand that unexpected personal circumstances and health issues can happen, and I genuinely tried to be patient and understanding throughout this entire process. I also want to acknowledge that I appreciate the photos that were captured and the time Beth and her team spent photographing our wedding.
However, patience should not mean waiting over a year for contracted deliverables or repeatedly having to reach out for updates. Being told that I had received more than I was supposed to receive was particularly upsetting when there were still numerous items I had been promised in my contract and through our iMessage conversations that I had not received.
I paid for a complete wedding photography and videography package, held up my end of the agreement, and simply wanted the memories I paid for. Unfortunately, the prolonged delays, incomplete gallery, missing photos and videos, missed delivery commitment, and lack of consistent communication have made this experience extremely disappointing.
I hope future couples have a better experience and receive their complete wedding memories within the timeframe promised to them.