Ivy Hall

what was supposed to be the happiest day of their lives. What should have been a beautiful, joy-filled celebration ended in devastation because of the shocking, cruel, and completely unprofessional behavior of the venue's owners--a husband, wife, and their daughter. At the beginning, these owners present themselves as caring and compassionate individuals who understand how to run a business and are dedicated to making a Bride's dream come true. However that's alllllllll FAKE. They want your money and actually treat you like trash on the day of the event. Upon arrival on the afternoon of the bridal rehearsal there were signs of hostility and an utter lack of warmth. The wife/owner is extremely cold and displays a rude and disrespectful manner while wearing her sorority paraphernalia attire (Alpha Kappa Alpha) on both days of the event......extremely casual and unprofessional. Even with all of that we never imagined the nightmare that would unfold at the end of the night. As my sister--the radiant, beautiful bride and her husband, along with their wedding party, were simply gathering their belongings and clearing the venue, they were met with an unimaginable level of aggression and disrespect from the owners. Instead of extending even the most basic human courtesy, they chose to escalate the situation in the most heartless way possible. The incident was all over a single black table cloth that the owner demanded was missing. And then, the unthinkable happened. The newlyweds and wedding party were evicted--yes, evicted--from the property as if they were criminals, simply for ensuring the space was left as expected. This type of hostility was so severe to the bride, groom and those who stood beside them on their special day. The sheriffs department was called to the premises as my sister requested a receipt to reflect that her bill was paid in full and that she did not own the owners any additional money. She had requested this receipt several times from the wife owner who consistently stated that she would email the receipt but never did. Keep in mind the owner requested payment in the form of cash only or perhaps Cashapp. My sister had paid over $13,000 in cash!!!!! The humiliation, the pain, and the sheer disbelief of that moment will never leave us nor our family and friends. No bride should ever have to experience this level of mistreatment, especially on what should be the most magical day of her life. The way these owners treated my sister and her husband was beyond unacceptable--it was cruel, heartless, and downright abusive. I wouldn't wish this experience on anyone. If you are considering IVY HALL for your wedding or any event I beg you to think ONE MILLION TIMES before selecting this venue then think TWO MILLION more. No beautiful setting is worth the risk of having your most precious memories tainted by people who have no regard for kindness, professionalism, or basic decency. My sister deserved better. Every couple deserves better. Please, don't let what happened to us happen to you. Stay far away from the venue and this couple. They are some of the most cruelest people I have ever encountered in my nearly 60 years on earth!!!!!!!! I’m asking everyone who reads this before it’s removed from their website to please share with everyone you know. The wife owner is a proud member ( my assumption because she was wearing her sorority paraphernalia during the rehearsal and also the next day during the wedding and reception) of the Divine 9 Alpha Kappa Alpha Sorority one of the nine historically African American Greek organizations that make up the National Pan-Hellenic Council (NPHC). At least five of those organizations were in attendance at the wedding and reception. As much as the goal is to support minority owned and small owned businesses, this level of disrespect and disregard is totally unacceptable. I plan to tell everyone I know about my experience and to reach out to as many members and officers of the NPHC as possible to ensure this venue is not used in the future. The best thing to come out of this would be if the owners recognized their toxicity and learn decency and hospitality. I’m simply confused as to why they would accept money from a client, book the event and then treat the bride , wedding party and guests as if they did not belong on her property. Take my advice very seriously…….. The venue itself is BEAUTIFUL AND STUNNING! And my sister’s desire was to support a minority owned business as she did with all of her wedding vendors. We were able to keep alot of the wedding day challenges from the Bride but it was heavily carried by her hostesses and bridal party. It’s amazing how looking at the pictures everything was beautiful …….the guests had no idea what was playing out in the background!!!!!!! The owners even had tours of the property scheduled with potential clients taking place during the wedding and reception …….during time slots that I had paid in full and reserved. None of this made sense to snu of us. OUR GOD IS AMAZING……HE MAKES ALL THINGS GOOD! In spite of! Bottom Line………………… FIND YOU ANOTHER venue for your special day! Owners : KIM AND TROY COX ARE THE WORST HOST AND HOSTESS EVER!

skills. I’ll add they are boastfully inconsiderate. I encourage anyone who is interested in booking the property for an event, to stay far away from this place. I attended a wedding here 3/1/25. When the ceremony started, the wedding hostesses were visibly exhausted. I asked why and they shared the owner walking around in Alpha Kappa Alpha paraphernalia was very rude and was not permitting them to be in necessary areas like the kitchen, because she was showing the property to potential clients. I’ve never seen a venue conduct tours during buyout hours. It’s common courtesy for venue staff to either dress in theme color(s) or branded attire for formal events. Her husband had on a dingy black sweatsuit. I thought he was a landscaper. After the ceremony concluded, during cocktail hour, the owners assumed guests were sneaking in alcohol. The alcohol they saw was a cigar and whiskey paring that was set up in the cocktail hour area. If there was an issue, there’s professional way to address the wedding coordinator to have it removed. Instead the owners decided to drive around in a golf cart inspecting guests drinks. The cigar and whiskey parings were never removed from the cocktail hour area. Next, we’ll move on to the sheriff being called twice. My husband and I spoke to the sheriff who works the area and confirmed the couple that owns the property calls the police often. To sum things up, a gentleman who was part of the wedding coordinator team didn’t understand why the owners were being so difficult and he asked what was the root cause of the issue. He asked in an inquisitive manner to seek resolution and was non-confrontational. The owners didn’t appreciate being questioned and proceeded to call the sheriffs to get him escorted out for “trespassing”. Yes, an employee of the wedding coordinator team, the man who brought the bride to walk down the aisle was escorted out for trespassing along with the husband of the owner of the wedding coordination team. There were many other issues that I’ll spare but the evening ended with the owner (wife) kicking the bride, groom, hostesses and us guests out, while we were breaking down supplies. One of the hostesses she had been absolutely ugly to all day finally told her about herself. It started with the owner asking about a standard black tablecloth at 8:45pm that was used during the 3pm ceremony. Because she couldn’t answer to where it was almost immediately, she and her husband proceeded to throw decorations out of the reception hall damaging them and made everyone get out. It was an odd question considering the venue was booked until 11pm. I would have expected the owner to alert those cleaning up that a tablecloth was missing and if not found by the end time, the couple would be billed for it. Pretty standard protocol with venue rentals. Lastly, we learned this couple insisted their last payment for the venue be in cash and made a joke saying “because it’s untraceable”. As of the time the sheriffs arrived after the owners kicked us out, they had not provided an itemized receipt to the wedding couple for what the final payment was for. The amount was just under $13k. When asked, the woman owner said she had it in her papers somewhere and she would email it. The payment was provided 3 weeks prior.

terers are very sweet . Great food , great place for family pictures , gatherings almost anything . Ivy Hall will always be the first venue I’ll recommend to anyone in need of one . A great place all around . 10 out of 10!