About this vendor
Who we are?
Founded in 2012 by a hard working individual of an Aviation educational background; Jackrabbit Limo is a world class Black Car & Limousine Service specializing in weddings and serving New York City and Long Island.
Why Jackrabbit Limo?
Our mission is to transport our guests safely in the most personalized & professional manner possible.
We don’t just escort the bride & groom in our vehicle; we make it their vehicle.
During the planning process, you will have your dedicated dispatcher to discuss details. Only one dispatcher per wedding so that he or she gets to know you, therefore, personalizes your service. Do you have a video or pictures you want to play in the screen while the vehicle is on the way? Send it over. What about your favorite music playlist? Or maybe you would like a specific song played as the vehicle is departing or arriving. Tell us how you imagine it and we will make it a reality.
Your wedding day is a memorable occasion and the day that is the most unique and special to you and your loved one. Jackrabbit Limo is your premier wedding car provider in New York and we promise to make your journey memorable from start to finish. Driven by qualified chauffeurs, we offer a luxurious range of wedding car for hire within the NYC area and throughout Long Island, all the way up to Montauk.
All of our wedding cars include artificial floral display, wedding ribbons & bows, and, uniformed chauffeurs.
Child car seats are also available free of charge so that the little ones ride safely.
We provide transportation services. We value your business and go the extra mile. All the additional amenities are complementary.
What to expect:
One only Dedicated Dispatcher/Planner per wedding.
Prompt dispatch replies.
Licensed, professional, well-mannered chauffeurs dressed in a suit & tie and a big smile.
Vehicles arrival 15 minutes prior to the scheduled pick-up time.
Spotless Vehicles.
Complementary drinks.
24/7 Passenger support line.
One only wedding per vehicle per day.
Complementary drinks
Artificial floral display, wedding ribbons and bows on the vehicles.
Complementary infants and toddlers’ car seats
Custom Audiovisual Media play
Reserve Now & Pay later
Executive Sedan: $70 / Hour - 5 Hours Minimum
Luxury Sedan: $80 / Hour - 5 Hours Minimum
Full Size SUV: $90 / Hour 5 Hours Minimum
For all other vehicles, please ask for availability and rates. Our prices are always competitive to the market's equilibrium. All rates are subject to local taxes and fees. Please request a quote.
Areas of Service:
Long Island: Nassau County. Suffolk County. The Hamptons. The North Fork. Shelter Island & Montauk
New York City: Manhattan. Brooklyn. Queens. Bronx. Staten Island.
Details
Transportation
- Classic & Exotic Cars
- Limousine & Sedan
- Shuttle Service
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
3.7
out of 5.03 reviews
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JACKRABBIT RUINED MY WEDDING DAY BY NOT PROVIDING BOOKED SERVICES + REFUSES TO REFUND ME $6K
Malik hafayeth aka the owner also threatened my husband over the phone when we said we’d be leaving honest reviews.
6/1/24: booked 2 buses for wedding on Sat 9/28/24
8/14/24: groom provided itinerary for the 2 buses, Jackrabbit confirmed via email.
9/28/24 10:35am: Kevin (dispatcher at JR) provided our alleged drivers names via email, Ahmad & David.
9/28/24 4:02pm: bride called "David" to note that the Bridal crew was waiting past the pick up time. David said had just been reassigned to a different job
bride called JR to clarify the correct driver. The dispatcher said he did not know who the correct driver was. bride expressed urgency & asked him to call back ASAP.
4:09pm: bride called Kevin back. He still didn't know who the correct driver was. bride & her 10 bridal party guests were forced to drive their personal cars to the venue since the ceremony was set to start at 5pm.
4:18pm: Kevin emailed (despite promising to call) & admitted that they had made en error:
"I wanted to inform you that our driver, Girgis, mistakenly went to the old pickup address, but he is now on his way to the correct location... We apologize for the inconvenience and appreciate your understanding."
bride emailed at 4:19pm: "Go straight to groom Airbnb. We are driving ourselves"
groom & his crew proceeded to wait, but the driver never showed up. Groom had to call Ubers to the venue.
In addition to this entire lack of service from
bus 1, Bus 2 that WAS present did not honor the approved itinerary making us late to every event
Because we only had 1 bus, the single bus was grossly overcrowded, forcing most people to stand in aisles without seatbelts. It also left many other guests stranded at venue (including the mother of the bride)
Weds 10/2: couple spoke to Malik (JR owner) via phone. Malik apologized, admitted fault and confirmed that there had been disorganization on their side for two main reasons: (1) JackRabbit had overbooked their vans & therefore they had to outsource one of the vans to a 3rd party company. He did not provide the name of the company (2) Malik claimed to be in surgery overseas & thus was unable to oversee mgmt on the day of
Malik verbally confirmed refund us for the 2nd bus, but that he needed to gather more evidence to do so, such as the video surveillance of the buses as well as GPS info. confirmed he would share this data with us once received.
we insisted that they receive at least a 20% refund that night given the lack of trust and ongoing lack of resolution. Malik issued 20% of 1 bus ($605) to Joes card. MALIK THEN PEELED THIS REFUND BACK
Thurs 10/3: Malik called back & said he would no longer issue a refund, lying and saying the 2nd bus showed up but refused to verify with GPS + video surveillance data that was promised just the day before.
groom noted he would have to dispute the charges with his credit card as well as ask our guests to leave honest reviews given that they were negatively impacted and spent hundreds of dollars in last minute Ubers. Malik began yelling AND THREATENING VIOLENCE. Malik hung up the call.
Thurs 10/3: Malik emailed groom a set of 2 GPS logs stating they were proof of both buses operating, but the logs 1) only reflected one single bus’s journey 2) verified other claims that that single bus was late for every single departure time.
As of 10/6 Malik STILL REFUSES TO REFUND $6K
Wonderful experience
This service was reliable, clean, and professional. We are very happy we chose to use them to transport our guests to/from our wedding. We would recommend them to anyone!
We had an excellent experience with Jackrabbit Limo, from start to finish. Everything was smooth, and effortless. They were very helpful and professional. They helped keep our special day stress free by showing up early and accommodating every need. Couldn't be happier with this experience.
Contact
53 Hill St, Southampton, NY | Long Island & New York City
Jackrabbit Limo's photos