just nowNEW
I was extremely disappointed with my custom dress and experience at Jana Ann. I ordered my dress about 1.5 years ago. It was a custom design with a square neckline, a lot of beading and a long train. After my first fitting (which cost around $500, which I’m not sure why considering the dress was custom made for me), I ordered a matching veil. Without me knowing/getting notified, the veil was changed to different beading that did not match the dress. Since it was a “custom veil,” it could not be returned—so I am now stuck with a cathedral sized veil that does not match my dress. They did give me a smaller one from the floor that I liked for free, which was nice. I had a friend pick up the dress (which was unfinished—it should have never left the store). The dress was extremely unsatisfactory: dozens of beads were falling off, the appliqué was lifting with no effort, and the mesh under the appliqué was completely torn on the right side only. I spent over $700 to fly back to San Diego to fix these problems. Upon my final fitting, I was told that they could not fix the beads that were falling off and the ripped mesh. I was simply told that it would be a part of my dress experience—so YES, there were beads popping off my dress as I walked down the aisle. It was super loud and people were watching them fall all over the place. The right side of my dress had no mesh, just beads hanging on by a small thread that was lifting off as I danced. It was extremely embarrassing. Additionally, the hem on the bottom was getting caught on my shoes (for some reason they had large loops that kept getting caught, so I had to rip the bottom part in order to move). I feel bad that my parents spent so much on a custom gown that was falling apart and ripping the day of my wedding, and the worst part was I was just told “sorry-we can’t do anything for you. It looks like it ripped when you took it off the rack.” It was never on a rack—it was a custom gown. Thank god I had a second dress from Davids bridal that had zero issues. There’s no way I can ever save this dress for my future daughter—it’s completely torn, falling apart and still has beads popping off. The pictures attached are just a small portion of what fell off. Please do NOT get it confused—the beads were falling off BEFORE and DURING the wedding—not due to wear and tear from dancing. I will say—the staff is VERY friendly and nice, they just “couldn’t do anything.” I DO NOT recommend this shop.