JBentley Hair Studio & Day Spa

Taylor was an amazing makeup artist. I hired her for my wedding makeup. She was very good at matching everything to the trial and was easy to talk to during the application. The biggest problem was the coordination within JBently. When I had my trial, I was told I'd meet with the coordinator, Mary-Beth, that day. She was busy cutting a clients hair when I finished so I couldn't meet with her. I was told she'd email or call me. I waited a month and never heard anything, so I had to call the salon to get Mary-Beth's number to call her. A few days later, she reached out and we went over pricing and details. I was told the deposit would be paid the next day. Two weeks later, it still hadn't been paid, so I called again and she said she'd have the front desk charge my card. I then received a text stating I had an appointment 3 weeks before my wedding, which I did not. When I called about this, they said the day of my wedding was blocked out but I was scheduled for 3 weeks earlier. I talked to Taira and she was able to clarify everything. She then realized that none of my information (date, time, venue address, etc.) had not been saved. We went over everything and was told I was misquoted on the price. It was only $20 more than I was quoted so that didn't bother me too much. I asked if I could pay the total then (2 and a half weeks before event) and was told I could. Nothing was charged until I received a call from Taira to confirm everything the day before the wedding. I was tempted to find someone else, but it was so close to my wedding date I knew it would be difficult and Monica and Taylor were amazing. I have no issues with the aestheticians, they were fantastic and fun to work with, but communication within the store definitely needs some work.