Jen Simpson Design

id not have a restock date. Unfortunately, I was not made aware of the backorder until right before it was time for us to print Michelle's invitations. I spoke with multiple paper suppliers and all of them were out of the paper. Knowing that she wanted her invitations as soon as possible, I reached out to her with the option of using a different thickness of the same paper to see if she would like to proceed with that instead. She called me on the phone and only wanted to yell at me about the issue. It became clear to me that she was not interested in reasoning or finding a solution. I realized that I was not going to be able to deliver what she was wanting and I made the decision to end our working relationship. As a small business owner and someone who loves and works very hard at what she does, being yelled at and talked down to by a client is not something that I should have to endure. To end our relationship on the best possible terms, I sent back a full refund for all of the work that I had done and gave her the digital files for her invitation suite so she could find a different company that could deliver what she was looking for. It is not my intention to ever end a working relationship with a client, I always try to find a solution to any issue that arises. This is the first time in over 12 years of creating invitations that I have had to end a client relationship in this manner.