Jenny Yoo Collection

rom accurate. The result is being charge several hundred dollars for a dress that you are required to pay the same price for in adjustments, essentially doubling the price that you're paying for for the dress. Half the bridesmaids received measurement suggestions that were so off base, either the dress was leaving cuts on their shoulders from being so small or completely fell off the body it had to be completely re-made by a tailor. To top it off their "customer service" does anything but provide "service". They are unhelpful, rude, and offer no solutions or support. They'll send you 20% off marketing emails and then refuse to offer any kind of price adjustment after failing to fulfill their service agreement in the contract they force you to sign in ordering the dress. Then, after all of that - half of the bridesmaids dresses fully ripped at the seams during the actual wedding. Please, save your bridesmaids the $500-$600 they'll have to spend on the trash that Jenny Yoo sells and let them order off the rack at any other retailer.

n remained and an additional stain appeared. When I went in for pickup, I was told one stain was permanent and there was nothing else that could be done. I was even encouraged to take the dress as is and find a way to fix it myself, just weeks before my wedding. I reached out to Jenny Yoo directly, but they informed me they could not assist or authorize a refund through the store. I was disappointed that a brand at this price point did not step in to help resolve a clear quality issue. This has been a stressful experience, and I hope they improve their quality control and customer service so future brides don’t face the same situation. This was also the second Jenny Yoo dress I ordered for my wedding that came in damaged. Quality and customer support is a huge issue for this brand. I’ve never been treated so poorly before.

o knowledgeable and pulled dresses for me like she could read my mind. I never felt pressured to buy on the spot; she weighed in where needed, but really let me work through my own thoughts out loud. I walked into my first appointment wondering about shapes and fabrics and walked out thinking “I might’ve just found my dress!” The studio is stunning too, dressing rooms are bright, clean, and spacious – but the real highlights are the amazing staff and the amazinggg dresses.

never chosen for myself and was extremely open and honest throughout the process! Would highly recommend!

rand. I was so thankful to work with Cheyenne during this process, and her knowledge of the product is so incredible. She also never made me feel pressured to pick anything, really read both mine and my family/friends body language, and was supportive of each purchase I made. I didn't intend to pick so many pieces for my wedding here - but truly Cheyenne just made it so easy for me!! Thank you for having such expert employees, and making at least one thing about wedding planning so simple! :))

s was gorgeous.

th a veil due to “timing.” They also offer no discounts beyond 10%. I walked in ready to buy my dress here, but the impersonal experience made it an easy decision to purchase elsewhere.

try on so many dresses because Corinne kept things moving. I usually get stressed out during dress shopping, but Corinne made the experience enjoyable. Thank you for staying late to help my sister make her portal account. I hope to see you again in a few weeks.

der. Lovely Briana was professional and pleasant!

before putting in her order and even tried on a couple at Anthropologie. She was a size 10/12 and Kayleigh (the manager) recommended a size 16. We questioned this size and we were assured that she should get a size 16, despite sizes 10/12 fitting her. Fast forward to delivery and my bridesmaid is absolutely drowning in the dress. 8 total inches have to be removed all of the way down the dress. Upon notifying. Kayleigh at Jenny Yoo, we were told these dresses are final sale and an agreement was signed. Now we are stuck paying $215 for alterations! I find this absolutely ridiculous that there is no accountability for a "manager" to incorrectly recommend sizing. It seems like their only job is to read a size chart posted on their website with no professional advice. Also, if you try and go a different customer service route, you are directed back to this horrible manager, Kayleigh who provided us two non-solutions: 1. Send the dress back and see if it is a true 16 or 2. Buy another dress with rush shipping. She expressed that she felt she had been very helpful with recommending sizing, which is downright laughable. We will not be spending another penny at Jenny Yoo and every one of my friends who is getting married, or will be getting married, I will recommend NOT go with Jenny Yoo.

keep in mind that it gets expensive. Alterations was the cost of my dress so make sure you’re shopping that part around.

knowledgeable, kind, and kept the appointments running smoothly. 10/10 recommend

name is also Olivia, was very helpful, friendly, and professional. She helped accessorize some of the different dresses with belts, and was quick to follow-up about customizations. Highly recommend coming to Jenny Yoo for bridal dress shopping!

dresses and I was a definitely bit nervous and overwhelmed going into it a whole wedding dress experience but the entire Jenny Yoo Team is a well oiled machine who is there to walk you through every step of the way. From their social media to their online assortment to scheduling the appointment to the beautiful salon to the exceptional staff, I wish I could do it again!! I recommend this to literally everyone that is in the NYC area. Location: easy to get to by subway! Timing: booked an early 11 am appointment so that everyone was awake and fresh, highly recommend. The appointment started on time which was great. I was there with my bridesmaids for about 1-1.5 hours, which seriously flew by. Process: I spoke with my bridal stylist, Olivia, who is the absolute sweetest. I told her about my wedding, budget, and style and she did her magic! I tried on a total of 7 dresses and ended up falling in love with the second dress I tried on. There are also clear slip on heels in various sizes in the fitting room which was incredibly convenient. Fitting rooms and vibes are super comfy and not intimidating at all. Olivia accessorized and made me realize that I love a good veil!! She also took my measurements and wrote down everything for me to take home. Pricing: Most dresses are around $1000-$1500, which is definitely affordable compared to the other bridal salons that I was researching. The dress I couldn’t stop thinking about was $2000, which was a bit over my budget, but I saw it on the hanger and knew I had to try it on!! I did not feel any pressure at all when I was there. Overall, I absolutely loved my experience at Jenny Yoo and I can’t wait to go pick up my dress in a few months! Thank you to the Jenny Yoo Team!

autiful!

service, and most importantly, GORGEOUS gowns!! Kayleigh was so helpful from the beginning. I would definitely recommend Jenny Yoo to all my friends!

nd not the slightest bit pushy! I found my perfect dress as well as bridesmaid dresses for my party—I would absolutely recommend!

e my favorite dress was over my budget but I was still thinking about the Octavia I tried on at BHLD. I walked in and told my stylist exactly what I loved about Octavia as well as my reservations (too plain) and she pulled three dresses and I found the one! I felt beautiful on my big day in Eden and received so many compliments. Plus it was in budget which felt like a huge win!

dresses.

s super easy going and kind, and really knows the pieces there inside and out. as a plus sized bride, i never once felt uncomfortable or out of place like i have at other bridal salons. dress shopping was initially stressful for me, but kayleigh was super non-judgmental and tapped immediately into my style. jenny yoo’s gowns are out if this world beautiful, so having them available in larger sizes felt so incredible too. i’m so excited by the gown i ended up getting (hello, shiloh!)— it has everything i wanted but couldn’t find elsewhere. honestly, i couldn’t have asked for a better experience- not once did i feel rushed, pressured, too fat, or anything other than beautiful during both of my appointments. thank you kayleigh and jenny yoo— i can’t wait to look and feel my best on my big day. ❤️

at ease there.

ich they changed during covid-AFTER dresses were purchased. Before this, you could not get even store credit. That was an okay choice given you thought the wedding would take place, but did not because of covid. Given that shut downs could keep happening and you may choose to do something small, this is a terrible option!!!!!!!! It's truly a heartless policy--given that this was no one's fault. ABSOLUTELY do not value their customer, but instead themselves and think its okay to say oh you can just spend the credit on another dress you might like. Clear depiction of financial differentials going on in our country right now. Will absolutely never use for my own wedding and bridesmaids and will be sharing this with many friends

y were very helpful in facilitating such a large, complex order and let me and my bridesmaids make appointments as many times as necessary to make sure everyone was happy with their choices. We also took advantage of a month-long sale in August 2017 and I was so thankful that Jenny Yoo and my bridesmaids were all able to get their orders in from all over the US and UK for us to take advantage of the sale in a very limited amount of time since my husband and I were covering their outfits. My only real constructive criticism is that the software their website was using was really outdated and not user friendly so I think it made it a little more difficult for everyone to submit their order through, but perhaps they have updated this infrastructure in the meantime! Overall, I think my bridesmaids enjoyed that the outfits were a little different than what else is out there (we went with a floral pattern and chose 5 different styles including a skirt/top combo that they could then pick whichever they liked best). I was happy overall with my dress and veil in that I liked that they went with our overall wedding theme of a summer garden party, looked good next to the bridesmaids and groomsmen outfits, and that it was a fun blush color. Perhaps I would have chosen something a little less traditional looking in retrospect (I also really loved some of the subsequent Jenny Yoo designs that came out in 2018 & 2019 seasons!), but the dress & veil looked good in the wedding photos and worked well overall. And I can't thank the Jenny Yoo team enough for making sure such a large, complex order went so smoothly!

gain. I didn't want them to have another dress to add to their closet graveyards of taffeta and sateen. I immediately fell in love with Jenny Yoo's selection, and arranged for my bridesmaids (or at least the ones that lived in NYC or were able to make it up) to have a fitting. This boutique was super flexible, and Taylor was great at helping my bridesmaids pick out dresses that were flattering. Jenny Yoo was also really great at accommodating fittings. My bridesmaids looked gorgeous and happy at the wedding. Jenny Yoo rocks!

s a bit busy, the experience felt personal and intimate. Chelsea was my consultant and was prepared with gowns I had mentioned I would be interested in and even a few others that would fit nicely within. She was incredibly patient with each of my maids and made them feel as comfortable as possible to find the best style and fit. All of my girls were very happy with our appointment and their dresses and the ordering process was seamless. Chelsea stayed in constant communication during the ordering and ensured I understood every step and when my dresses would come in. The showroom is adorable, girly, and chic with pink and gold accents. I found this experience to be exactly what I was looking for in bridesmaid dresses: convenient, seamless, and body positive. I even went back for my rehearsal dinner and post wedding brunch outfit and can not wait to wear them! Would recommend to any bride or bridesmaid looking for a personal and tailored experience for either you or your bridal party. Not to mention the quality of the gowns are wonderful.

and trying on a bunch of styles! And also taking pictures of me in the dresses so I could send to the bride (we are scattered all thru out the country). Thank you!

dress. Everyone was courteous and friendly. My stylist was welcoming and suggested styles for me that I didn't dream of but totally worked for my body. The prices of the dresses range from very reasonable to stunning elegance. Each and every dress, no matter what size or price, looks of amazing quality.

-to-be friends :)

was excellent. Our consultant was so helpful and knowledgeable and I was able to find exactly what I wanted for my bridal party.

e I want JY to stay a hidden gem! The dresses were beautiful, high quality, perfectly cut, modern, and very reasonably priced. I've gone to a few stores since (I'm indecisive) and all other dresses felt garish, revealing, and of lesser quality even though they had higher price tags. I was so pleasantly surprised by how beautiful the JY gowns are! I've told everyone I know about these dresses and my girlfriends agree these dresses looked better on me than any others I tried on. I only wish they did in store alterations but oh well! Thank you!!

desmaids dresses to get the color I wanted and the JY team was incredible to work with. They were very quick to respond to any questions I had. I was worried about timing but they were very efficient with helping me get it done so I will have them in time. So happy with my experience with the JY team! I hope someday I have another reason to buy from here!

ion of choosing any style (we had short AND long!) in the Crimson color and Soft Tulle fabric. The Crimson color I wanted was being discontinued and Jenny Yoo NY helped me to make sure we got the orders in on time to get that color. The ordering website needs an update and was a little confusing, but the staff & showroom in NY were top notch. Highly recommend if you are looking for a chic, romantic look that your bridesmaids can customize to their own style.

e a gorgeous wedding dress, belt, veil and earings, but she also helped my mom find a Mother of the Bride dress, and she helped with selecting the colors and styles for my bridal party -- and even assisted with the fitting for several of them. I felt so beautiful in my dress the day of and couldn't have been happier with how everyone's look turned out. Thank you, Wendy -- you were so incredibly helpful and great.

at Jenny Yoo. Dealing with this team was my only headache in the planning process; I'd stay away if you can!

imple (we got married in the woods!), flowy and with straps. The consultant, Wendy, was fantastic, and really listened to what I was looking for. I'd said I didn't want any sparkle, but she suggested I try on a dress that had just a bit, and I'm so glad I did because it was perfect. I didn't really have that big "moment" like on TV, but there was pretty much nothing about it I wanted to change and it looked great on me. We took some photos (major bonus points for allowing photos in the store!!!), then headed to two other appointments.... but ended up back just before closing to buy my dress! Wendy was super helpful with the purchase process. I was also pleasantly surprised to get an email from her this summer about a special accessory sale and free hair and makeup styling event. I was still looking for a veil, so I signed up. I got my hair done somewhat similar to what I was planning for the wedding and then looked at the veils and found one that I kind of liked, but luckily they were able to special order the perfect one, with the sale price for the special event. The only "issue" I had with my dress was that I had the crinoline layer removed in alterations (not through Jenny Yoo - they don't offer them), which resulted in the dress being pretty sheer, so they had to add an extra layer of lining. It ended up looking amazing though. Wendy and Jenny Yoo were great to work with the entire time, and very reasonably priced compared to many other boutiques and dresses. I would definitely recommend them to anyone looking for something beyond the standard strapless puffy ballgown.

the Vionette was the very first dress I tried on. It fit perfectly and looked beautiful, the perfect embodiment of what I was looking for. On my wedding day, the dress couldn't have felt any more fabulous and was extremely comfortable the entire night. I am so happy with my choice and will forever be in love with my Jenny Yoo wedding gown.

the perfect choice for my beach wedding. There are four panels of chiffon they can tie up and style however they want to. They could create straps, a cover up, go strapless or make a nice design in the back. Jenny Yoo NYC lost two stars because they're not the most fun people to deal with. Strike I: When I was shopping for my bridesmaid dresses, I made an appointment like I was supposed to. My mom came with, and we knew which dress to go with but wasn't sure about the color. I guess we were taking too long deciding and that's when Wendy the attendant cuts in with a snarky remark stating they never schedule appointments just to choose a color and that we had to wrap things up. The place was dead. I mean, we were literally the only people there. That tell you anything? See note at the end of this rant about better ways to purchase. Strike II: They/Wendy actually accused me of lying when I said a piece of my flower girl's dress was not in the box (the colored sash we paid additional for). After some unpleasant back and forth, they shipped a new one. My advice - just order the darn dresses during Nordstrom's Anniversary sale right off their website. Free shipping & free returns. Boom. Done.

uld highly recommend Jenny Yoo on style, variety, and customer service!

ining that kept rolling out of the sweetheart neckline. However I think my tailor could've nailed that down better had I asked for it. Didn't think I needed it, but in hindsite, should've had the whole lining tacked down. Otherwise, beautiful dress. Classic and soft, and just slightly asymmetrical to be a bit different. The store isn't large, kind of a mid-town studio versus a downtown loft, so if there are several brides/bridesmaids there will be a bit of traffic management, but worth the visit. They were cheaper than finding the same dress in department stores.

ain! I ordered from the California store and had such wonderful service from Ellen and her team. They were so kind, helpful, and excited for my big day. I would highly recommend Jenny Yoo!

Ellen was extremely helpful both through email prior to our appointment, responding promptly & warmly, and she called in advance to confirm the appointment. She & the other girls were absolutely lovely & very helpful. It felt very special to be shopping with a family member & sister of Jenny Yoo herself! The boutique is in a great area for anyone wishing to make a day of shopping. Overall, the trip was totally worth it & I found a very "me" dress that is incredibly well constructed, comfortable and classic. Highly recommend!