We reserved our tux's through the Chesapeake, VA store for pickup in Roanoke, VA. We confirmed all details with the Chesapeake store at least 3 times, however on Thursday before the wedding, we had outfits that had been shipped all over the cou...ntry. Of the 2 that made it to the correct destination, they both fit terribly, the groom couldn't even keep his pants up. While the Chesapeake store employees were clearly incompetent, the Roanoke, VA store managed to pull everything together and get us matching, properly fitting outfits in time for our wedding, despite the extra 3 days of work it required on our end, we appreciate their efforts to get it fixed.