I will preface my review by saying that I did NOT end up getting my hair and makeup done by this vendor on my wedding day, so I cannot actually review her work. I am, however, reviewing her customer service.
Ashley was horrible to work with, ...right from the get go. I should have turned around right from the start. I am an out of state bride, so going to her shop directly was not an option for me.
I emailed Just Cuz to get some inquiries regarding pricing and other various questions. I got a reply from Ashley, the owner, fairly quickly. I was told I would get an invoice for just the deposit, but got an invoice for only the full amount. I emailed her to ask her to change this and that all took about 2 weeks to accomplish. It should not take 2 weeks for anyone to put down a deposit. Also, we were communicated with by 3 different emails, and so we were always unsure which email would get the best response.
Fast forward from September when we put down the deposit to end of March, I tried to contact Ashley regarding a hair and makeup trial. I tried to email all 3 emails and never got a response. A week later, I tried to call the salon and was told she would call me back later that evening. A week later, I still had not heard from her from a phone call or from email, so I called to cancel the appointment in search of another vendor. I emailed all 3 emails again to verify that my appointment had been cancelled. I was apologized to and told that I would receive a check for the amount of my deposit. I waited 2 weeks for the check, and then emailed again to see where the check was. No response. Four days later I received the check with a postmark date of the day I asked where the check was.
In any case, seriously some of the worst customer service I have ever received. If you are familiar with Ashley and her work, maybe this salon would work for you. For an out of state bride, I would NOT bother going through this stress when there are many other fabulous vendors to go through, in comparable prices ranges.