The staff is very friendly and responsive but my flowers were a total disaster. I wanted only WHITE large garden roses and eucalyptus for my bridesmaids bouquets (which was in the contract) and they ended up being a full bouquet of PINK garden ...roses with fillers that I did NOT want. The flowers were wilted and looked dead.
I was looking forward to my flowers, I was excited and wanted to get the roses pressed to keep after my wedding. Well the bridesmaids and my bouquet were done wrong (they didn't even go with my wedding colors) and everyone noticed they were wilted and dead. By the end of the night, the flowers were almost completely brown and fallen apart. I was, and still am, extreamly upset. Yes, I spent a lot of money of my florist but it's not the money that bothers me. It was my wedding day, flowers were a big deal to me and they were completely wrong and didn't match my wedding colors. Not to mention I couldn't even keep my bouquet to be pressed or preserved. That upset me the most. We had a contract, it wasn't followed. I regret paying in advance.
My mothers flower was also given to the wrong women (a family friend). After this women sat down she was completely embarrassed by an employee of the florist walking down the isle and shouting "who has the mother of the bride's rose"? She had to stand up in front of all my guests and give it back. When I found out about this I was embarrassed and I still feel terrible for what happened. How do I make up for something like that? I really can't, what's done is done. But unfortunetly, I will remember this for a long time and it bothers me.
I do NOT recommend this florist, I wish I would have gone to Fiore.