About this vendor
Under the starry skies of Tucson, Arizona lies the JW Marriott Starr Pass Resort & Spa. Our colorful and dramatic settings, panoramic views of the mountains and city lights will set the stage to bring your vision to life. Celebrate your ceremony and reception indoors or outdoors under the sun or the stars.
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Reviews
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4.8
out of 5.011 reviews
While I do love the venue itself, it's customer service and communication left more to be desired. I had my wedding here this past weekend. the issues that kept coming up throughou...
t my whole stay was customer service and communication issues. My wedding was ultimately beautiful, Courtney was phenomenal when it came to helping with vendors and my bridal party. However, the issues that kept coming up were things that couples should not have to worry about on their wedding day. People's rooms were not clean, rooms were not put close together for my hotel block, people did not get beds that they requested, we had to ask the front desk multiple times to deliver welcome bags which we had paid to be delivered by them, banquet staff was rude to my outside vendors, staff did not clean my honeymoon suite after requested (my bridesmaids had to do it which took over an hour away from my wedding). I expected much more from this venue. I really did. I was disappointed with all of these issues as customer service is the main reason why I chose this venue. Overall, everyone loved how beautiful this venue was and my ceremony and reception were great, I just wish I didn't have to worry about certain things on my wedding day.
Rena Caldwell did a wonderful job helping to bring our reception vision to life at Catalina BBQ - especially on a short timeline! She was quick to respond, answered all of our ques...
tions, and ensured every detail was accounted for.
As soon as we took a tour of the Starr Pass property we knew that this was the place that we wanted to get married. It is an absolutely gorgeous resort with flawless customer servi...
ce and a wide variety of amenities for guests. We were assigned an event manager with the resort, Linette, and we are very please with how hard she worked to coordinate various details for our wedding. We loved having the opportunity to stay at the resort for our catering tasting. The service at the resort is a huge reason why we booked our wedding here. Staff is incredibly friendly and helpful. The day of our wedding, we were extremely pleased with the service from the banquet staff throughout dinner! I also liked how the resort provided the bride and groom with a separate "getting ready" space aside from our honeymoon suite. We wouldn't have changed anything about our wedding at Starr Pass - it was just perfect!
We were impressed by the staff here from the very start of our wedding journey. This was a perfect place for our wedding weekend and our event manager, Vanesa, made all of our requ...
ests seem easy.
We cannot say enough AMAZING things about The JW Marriott Starr Pass for our August 30th wedding. It was incredible - start to finish. The entire staff was accommodating, friendly,...
responsive, and their execution was impeccable. My wedding planner, Heidi was on her A game the entire planning phase and the weekend of - she never stopped amazing me. If you would like to host a wedding in the Tucson area - The JW Marriott is the place to do it. The food, cocktails, amenities, grounds, and overall service exceeded our (already high) expectations. Thank you TUSSP for making our experience a truly magical one.
We looked at all of the resorts in Tucson, and Starr Pass blew everyone out of the water! Their service far exceeds any one else in town. James was our event planner and he is abso...
lutely amazing! Every time we went out to have a meeting, EVERYONE remembered who we were. They treat everyone with respect and make you feel special. We got married on a Sunday and had lots of family stay out there friday and saturday night. It was like being on a vacation for 2 days before my wedding...it was wonderful! Everyone has said our wedding was the best and most fun wedding they have ever been to. This is mainly due to Starr Pass and all the work they put into our wedding. They added so many little details that I wouldn't think of, and it really just made it so special. I would definitely tell everyone looking to host any event, especially a wedding to look at JW Marriott Starr Pass. I know my husband and I will be back to visit to celebrate our anniversaries.
Our entire experience from our initial meeting through our wedding and the days after, the staff and accommodations at Starr Pass were incredible! Our wedding coordinator took note...
of all the little details we mentioned, and made sure those details were incorporated into the wedding festivities. For example, they do a daily free tequila toast with different tequilas every day. We planned to have our family and friends meet for the toast and in passing, we mentioned that we loved the apple cinnamon tequila we had once. Not only did they reserve a section of the patio for our party, they also made sure our section received apple cinnamon tequila, even though they were offering something else for all the other people at the hotel. The staff was friendly, helpful, and always went above and beyond! The food was amazing and they worked with us on our budget too!
Best customer service ever! they may be expensive, but you get more than you pay for.
My husband and I decided on this venue because of the name as well as the exceptional barbecue menu! We wanted a Southern style wedding including the food choices. We served our gu...
ests a whole roasted pig along with a slider station and grilled shrimp station. We had our guests exclaiming that it was the best food they had ever had at a weding! The staff was amazing!! They always had our best interests at heart and made our guests feel like royalty! Would definitely recommend to all who want the wedding of their dreams!!
We chose the JW Marriott's Starr Pass Resort for our wedding in March after looking at 3 other venues in Tucson. The resort exceeded our expectations on every level - from the cus...
tomer service our guests received, to the beautiful resort setting in the Tucson Mountains, to the stunning outdoor ceremony site and reception hall, to the delicious 5-course meal... our wedding was beyond anything we could have imagined because of the JW Marriott's resources and staff. Our guests received significantly reduced room rates, yet were treated like royalty. This resort excels at customer service! The resort provided us with TWO wedding coordinators (Agustina and Jill) who took care of the many element of the wedding planning process. Agustina and Jill were a joy to work with, and receptive to our ideas and requests. My friends and family commented about how relaxed I was as a bride - I believe that is primarily attributable to the JW Marriott's excellence. Thank you!
BEAUTIFUL night! JW Marriott was excellent for our wedding... The event team there was oustanding!
Contact
3800 W. Starr Pass Boulevard, Tucson, AZ
JW Marriott Starr Pass Resort & Spa