The customer service is awful. I tried to schedule a consult for a wedding cake and it was a nightmare. I called the phone number posted for the business and received a message to go on the website to request a consult. I did this, but no re...sponse, so I called back and got a voicemail. I left a message on two different occasions. Finally, after about a week, I get an email from Katie stating she is on vacation and she would check her calendar and get back with me. 6 days passed and then I got another email from Katie stating she is booked for the next two weeks, so I make an appointment do a consult at 6 pm when she is available two weeks later. 9 days later I get an email stating she already has an appointment at 6:15 that same day, but can do 7:15. I emailed her back right away that would be fine. 3 days later (the day of the appointment) I get an email from Katie stating she will have to reschedule. I emailed her back that any day will work, but she never responded. I have attempted to call again on several occasions only to get voicemail. Katie is very flakey and unprofessional when it comes to scheduling a consult. With a business like this, how can anyone trust that they will receive their cake when they need it? I even had a friend request an on-line consult 3 days ago, and they have not received a response. Not once, has Katie ever answered her phone or bothered to call me.