Over two months time, I visited each jeweler in the Kansas City, Overland Park and surrounding areas. In that two months, I discovered that, if you want something unique and interesting, you have to stray away from big box retailers. I whittled... it down to three main boutique jewelers, but Karats was the first to make the experience as gracious and amicable as humanly possible. Each other boutique either eventually succumbed to their bias need to make the sale, or to the belief that because I did not buy their most expensive ring offered me, I wasn't a real buyer - therefore, did not deserve any more time. The people at Karats were gracious, and inviting, and stuck out the entirety of my unique vision for what I wanted, and what I needed; they never let me out of their capable hands. The salesperson, Elle, was the one to facilitate the entire process for me. She discovered what I wanted, and belayed my concerns in the most accommodating way. Even though my order was a tad peculiar, and custom in many ways, Elle, went above and beyond. My ring had issues, and, Andy - the owner - was as accommodating and professional as a person could be - the proposal was perfect, thanks to, Karats. There is a real concern for the customer, and strive for attaining the optimal experience at Karats that is seemingly unheard of at the other establishments. Even after the issues, the staff and owner have been nothing but gracious and accommodating. I will be returning for more pieces very soon. You should stop by, and ask for, Elle, or, Dru. You will not be amiss.