Karen was fantastic! It was a little nerve-wracking planning my wedding from across the country, but Karen was really flexible with her meeting times when I was in town, and meeting with my parents at the beginning. All my worries went away as ...soon as I met with her in person, she has a great personality and was able to put my vision together quickly (although I had very few pictures of my ideas). The day of my wedding (9/10/16) my flowers arrived to the hotel on time, beautiful as could be, the arbor was at my beach location and was absolutely perfect. I was running late to the ceremony, and when I got out of the car, there was Karen, she ran right over and helped me to prepare to walk down the isle! After the ceremony, the place which I rented my banners and chairs from, insisted on breaking down before I could get pictures... Karen stayed later with the arbor so we could at least get family photos with that. My only regret is not booking Karen for the chair rentals as well (the other place was booked before we knew about Karen). I suggest using Karen's services for flowers as well as ceremony rentals, she is great, her flowers are beautiful, and you cannot beat her prices!