I was so disappointed in this experience. I brought my dress here for alterations, because she does custom dresses so I thought she could make the significant alterations I was needing. She was certainly skilled enough to accomplish the changes..., but she repeatedly(!!!) forgot what we had discussed. In my first appointment, she offered to create a pocket in my dress, and we agreed that she would fix the sleeves, and remove a layer of the crinoline. When I came to my next fitting, she offered again to create a pocket, had not fixed the sleeves, and had not removed the layer of crinoline. Not only had she not done these things, but she seemed to have forgotten that she said she would. At this fitting, she re-wrote down that she was going to do these things, and pinned the hem but said she wouldn't hem it until the layer of crinoline was removed in case it messed with the skirt. She also found a way to charge me another $75 even though at my first fitting she said I was paid in full. I show up for my next fitting and she says "okay are we ready for pickup?" -- but I was not supposed to pick it up because it was not supposed to be hemmed yet! So I said this, and went to try on my dress, and SHE STILL HAD NOT REMOVED THE CRINOLINE. This time she did it right there in front of me, but I still had to wait several more weeks to see it hemmed, and twice more she forgot to remove the manufacturer's bra cups, until, on the day of pickup, I reminded her. All in all, she forgot MULTIPLE times what she said she was going to do, despite writing it down in her voice-dictated phone message system (which does not seem to be working). I hate my dress, and I'm getting married next week and still never got pockets. So. Disappointed.