Karla's Garden Studio

y apologies that the product delivered wasn’t satisfactory to them. I have worked for premiere resorts, country clubs and upscale florists over the years, I know my business and my worth. I know when people can be hard to please and hard to work with. I have an overall 5 star rating and have had very good interactions and relationship with my clients. I also know I deliver upscale work. I have seen bridesmaids and other members carelessly handle bouquets etc on multiple occasions and then complain they do not hold up. Sometimes people have a hard time expressing what they have on their mind and that is where the miscommunication comes in. These particular clients Mother/daughter, which I only spoke once to the daughter, the mother did all the communications. They sent me their inspiration pictures and the list of what they were interested in. As I tell all my clients, I base the price on the vibe and pictures that they sent. Initially I send a welcome letter and a price list at where everything starts off at so people have some idea, that changes with style enhancement and flower choices and availability. I sent them the first rough estimate and that is just what it is, rough, and can be changed up according to their budget. Continually explaining they are paying for themselves, in school, new dog, apartment...like everyone else was my thought, but I tried to work with her the best I could. So this is where she mentions that things changed. The mother started negotiating my prices down, and down, but still not wanting to compromise style etc. Then she negotiates my installation and set up fee, saying they will DIY the sweetheart table and use their candles too. OK, I am fine with that. I try to help and minimize the cost to the point I am shorting myself honestly. I also offer to set up her DIY candles and sweetheart table. Then I receive messages about what I would need to make the silk arrangements? I said just what you bring to set up, I am not making them, not without compensation. She was very irritated with me said I said I would do it free of charge. I said no, I said I will set up the table not make the arrangements. She was furious with me and then very short. I knew then it wasn’t going to be good. I stood my ground, I guess that was taken as rude and unprofessional making her feel uncomfortable. Who works for free? as it was she was negotiating me to the point I wasn’t making money which is when I said to her I am a small business struggling to stay afloat and pay my help like so many others. This is when I realized I will not be able to please them no matter what I do and with all my efforts. As far as the bridal bouquet, she sent several inspiration pictures all very different. Asked her to focus on one and I’ll base the design on that, it was a boho vibe with cascade. That is what I made, which it should have been way more than I charged. Photo’s following. In regards to my physical state, I apologize if I mention my condition and that I was experiencing physical pain and that at times is debilitating. I didn’t realize that is a deal that people can be so ….. really don’t care!!! that sharing something that is going on with you would make them feel it as being odd. To me that is odd. So in closing I apologized that they weren’t satisfied, offered them credit. I also understand that I won’t be able to please everyone all the time.

you loved everything. It was a pleasure working with you. Enjoy and many blessings!

ay. I am so happy that you loved everything and it made everything extra special. Enjoy and many blessings to you.

king with you and making your vision come to life. You were an absolutely beautiful Bride...will love to share your pictures :) enjoy wedding bliss !!!