I feel very horrible leaving this review, as I know all of these vendors put their heart and soul into their businesses and Katelyn was no exception. As a person, she was wonderful... and she did a really nice job for my trial. I really debated whether or not to leave this review, but ultimately I felt that I put so much money and energy into our wedding day, that I wish I had known if there was issues with a vendor someone else had worked with.
I think the main struggle I had with Katelyn was that I had A LOT of communication issues with her over the time we worked together. At times I felt that she was basically impossible to get a hold of and often had to try and contact her multiple times/ways. This included just trying to get the link so we could pay and trying to get details on whether the deposit was included or not. She ended up having the wrong date for my wedding day (the 19th of June instead of the 18th). Ultimately, it is somewhat understandable, as that had been our date in 2020 but it got postponed due to COVID. I am forever grateful that she did drop everything and ended up coming to make sure we all got our hair and make-up done - I have no idea what I would have done otherwise. But she was two hours late and I would be lying if I said it didn't have a serious impact on our day (I was still stressed will into the evening because we missed out on so many pictures we wanted). Additionally, it was very rushed and my bridesmaids felt that their make-up did not come out well/was very cakey. I do feel strongly that this could have been avoided if the communication had been better. I also never got an updated contract once we had to re-schedule, which I guess is partially my fault, but it felt somewhat unprofessional. I assumed that when I updated her of the new date, it would go right into the system/calendar. I obviously never thought something like this would happen.
Why I ultimately decided to leave this review is because I never heard from Katelyn after she finished our hair and make-up. No formal apology, communication, reimbursement or anything. This really saddened me, as I know mistakes happen but to not hear anything after made it much worse. I presume some stressful things are going on in her life, so I wish her all the best and hope things are better for other who work with her in the future.