I came to Kay's Bridal after a disappointing visit to David's Bridal. My whole engagement was only 6 months long, and Kay's is appointment only (and closed on Sundays); I work full time and was coming from Santa Barbara, so there were only a fe...w days "left" when I could go dress shopping. So on the Saturday of my appointment, I actually had plans to visit other bridal shops if Kay's didn't work out. I needn't have worried. Kay's has many dresses in store (and I happened to be a good "average" size), so I had lots of options.
I wasn't sure what I wanted, and I was keeping an open mind, hoping a wedding-dress professional could help guide me. Vicky did that and more, without being pushy or impatient. We found the perfect dress for me AND the perfect lace jacket to give it a customized look all my own. When it came time for alterations (hem and bustle), Kay herself did them and made the whole experience quick and easy. They stored my dress and pressed/steamed it for me, which was a big relief (and a money saver). Finally, the shop has lots of "extras" to choose from: garters, jewelry, bridal straps, handkerchiefs, almost anything you'd need. I bought the sweetest little hankies for me, my mother, and my mother-in-law, and the two ladies teared up when they unwrapped them.
Overall, just a great experience at Kay's Bridal, and I highly recommend them.