Kay's Bridal

ceptional. Professional, friendly, helpful - pretty much everything you could want when you're shopping for the most important dress you'll ever wear. It goes without saying that I highly recommend them. They're definitely worth a visit, and I suggest going there first - once you're there, you won't need to go anywhere else!

me with every question I had and were on top of everything. My dress was ready when promised and was neatly steamed and packaged when I picked it up. The variety of dresses is endless and all very beautiful.

went to buy a dress, we had three appointments at different salons and Kay's was first. I bought the third dress I tried on. Kathy, our consultant, was terrific and found a discontinued Casablanca that I fell in love with. The alterations were all done in-house and the seamstress (Sirly) did an amazing job. The prices are good there and there is a fantastic selection. Their customer service is wonderful too. Everyone we interacted with there was knowledgeable, professional, and seemed to really care about making sure the dress was perfect. Highly recommend!

ng me and making each step exciting. Everything from the staff to the prices and services are amazing at Kay's. My dress was just cleaned and packaged so beautifully. Thank you Kay's Bridal staff for an amazing bridal dress search! I am still so in love with my dress!

d around at about five or six bridal shops in the greater Los Angeles area and Kay’s Bridal had the best selection and prices of anyone. I found an absolutely gorgeous wedding gown that was everything I had dreamed and hoped for in a bridal dress, plus I found a beautiful veil, hair comb and garter at the shop, too. The in-shop seamstress also did a very nice job with the necessary gown alterations. I highly recommend this bridal boutique to anyone who is looking for great quality dresses and accessories at acceptable prices!

they had other appointments going on. Vicki helped us and was SOO sweet and very accommodating with helping me find dresses that fit the description of what I wanted. They have so many gorgeous dresses there and at very reasonable prices. I would recommend Kay's not only for their beautiful selection of dresses but for the amazing customer service they offer as well!

time and was coming from Santa Barbara, so there were only a few days "left" when I could go dress shopping. So on the Saturday of my appointment, I actually had plans to visit other bridal shops if Kay's didn't work out. I needn't have worried. Kay's has many dresses in store (and I happened to be a good "average" size), so I had lots of options. I wasn't sure what I wanted, and I was keeping an open mind, hoping a wedding-dress professional could help guide me. Vicky did that and more, without being pushy or impatient. We found the perfect dress for me AND the perfect lace jacket to give it a customized look all my own. When it came time for alterations (hem and bustle), Kay herself did them and made the whole experience quick and easy. They stored my dress and pressed/steamed it for me, which was a big relief (and a money saver). Finally, the shop has lots of "extras" to choose from: garters, jewelry, bridal straps, handkerchiefs, almost anything you'd need. I bought the sweetest little hankies for me, my mother, and my mother-in-law, and the two ladies teared up when they unwrapped them. Overall, just a great experience at Kay's Bridal, and I highly recommend them.

he stitch. Highly recommended!

e. She always had a big smile on her face and made my dress buying experience one to remember. Kay did my alterations and was wonderful, she is very experienced and i would highly highly recommend her. The cost of alterations was very reasonable, and they held my salon in the shop until the day of the wedding for me which was great so my groom couldn't get any sneak peeks! They even posted a photo of me on my wedding day to congratulate me on Instagram, it was a nice final touch to my great experience with them!

ry poor quality. At Kay's, their dresses were arranged beautifully; we were able to browse, but I also told sales associate Vicki what I had in mind, and she pulled some great options. I think she actually found the dress I ended up getting, in the most amazing way: she watched my reactions to dresses that matched my initial preferences, then suggested a different kind of dress. It wasn't what I planned on, but it was PERFECT! I've even gotten compliments from friends of friends/complete strangers through posting pictures on Facebook! And the best part: we ended up spending over $1000 less than we budgeted. The whole time, we were treated like family. Vicki had tons of experience and really knew her stuff, with lots of tips I never would have thought of. My wedding was across the country, and she had great advice for traveling with the dress. By the time we were done, we were on a hugging basis - the dress shopping experience every bride dreams of! I also had good experience with fittings, and we bought the bridesmaids' dresses there. They were equally welcoming to my bridesmaids, and when there was a holdup getting one of their dresses shipped, Vicki made it her personal mission to fix it. If you're in driving distance of Kay's Bridal, you needn't shop anywhere else!

ton of dresses to choose from in that budget. The ladies were so helpful and made the whole experience as special as is should have been. There was great personal attention, but definitely make a appointment before you go in, that helps a lot!

ntimate environment with personal, attentive service and an excellent selection. Also probably the best dress prices of any small family-run store. The alterations are very expensive though, unfortunately - that was the only downside of my experience.

he rest of the staff, was so easy and fun! I feel so lucky to have found Kay's! I love my dress so much, I never wanted to take it off! And I got so many compliments on it! I truly felt like a Disney princess the day of my wedding! You even get a cute little emergency kit with your dress which my bridal party and I thought was so sweet and thoughtful...and came in handy! Most importantly, Kay and her staff are so nice and easy to work with...and they listen to you and what you want! No pressure! I really appreciated that! I highly recommend Kay's Bridal and would use them again in a heartbeat! Thank you, Kay, Vicki and staff!

away, like you are with family. They let you look and touch all of their dresses and pull your own dresses. They help guide you to do it based on your opinions on what you want, but you get to see and choose from all your options. Also, the prices are clearly marked so you don't have to wonder if you are trying on something out of your comfort zone. I LOVED the experience and ended up getting my dress, alterations and earrings from them. They were amazing!!!! I highly recommend this little shop.

ended.

ul and when I told her that I wanted the first dress I tried on, she gave me the "are you sure" just to make sure I wasn't spending $1300 on a whim. But I'm so glad I did because I absolutely LOVED my dress! But when I went back for hemming the Owner Kay was not friendly at all. And when I went back for my final fitting, with both my MOH and my MOL they both commented on how absolutely unfriendly she was towards us. Now, I made no special requests and literally tried on 3 dresses and bought the first one I tried on, I was not a high maintenance bride. I was just surpised at Kay's lack of customer service once the process started. I felt like after my deposit was paid, it was like she didn't care anymore since I was locked in. I paid almost $400 total for my alterations which included hemming and the bustle and adding cups, the dress didn't need to be altered in any way. The bustle was terrible. I ended up holding the end of my dress all night while dancing because the bustle was done too long. When I did my final fitting, I think Kay noticed this but didn't say anything since it was two days before my wedding and I don't think she wanted to deal with it.

el pressured and everyone that worked there was extremely nice and helpful. They showed me all the dresses that were in my budget and told me the pros and cons of each dress. All the dresses were out of the bag, which was extra helpful ( A lot of the places I went to, the dresses were in the bag and you would pick by a picture). I bought a gorgeous Maggie Sottero dress and everyone loved it! I am so happy that I found Kay's Bridal!

compared to competitors.

ing the dresses on, but in a tone that suggested it would be rude to say yes. Despite that, the girl that helped me out was pretty nice and didn’t really complain too much about having to lace up all the corset back dresses. Unfortunately, I didn’t think they really had a very good selection (they were all either to slutty or too frumpy) so I didn’t get my dress here. It might be worth a visit, but don’t come in with very high expectations.

nd what you're looking for. Kay herself is an amazing seamstress and altered my dress perfectly. When I found my dress, the floor model fit me so they offered 20% off as well as storage and cleaning (which isn't normally offered on floor model dresses). I had such an easy experience with them and my dress was gorgeous.

t me updated all the time and i got my dress way before i though it was going to arrive Thank you so much ! It was Beutiful !!!

and family members to practice tying me into my dress. All-around, a wonderful experience.

The only thing is their seamstress is too expensive. Take the dress somewhere else for alterations if you have a lot....

the staff was super friendly and sweet. I actually REALLY enjoyed shopping there and purchasing my dress there until the fit fiasco. I was measured and was told that I was EXACTLY one size and if I ordered that size it would fit me perfectly. So I ordered the size that would fit me perfectly knowing that I was also losing weight and could have the dress taken in if it was big on me when it came in months later. I actually DID lose weight and when the dress came in it was way too small! The zipper wouldnt even reach. It was off by about two inches. It was awful. I had to pay extra for mega alterations and not to mention the stress of not knowing if your dress is going to fit you! I was doing alterations up until about a week before my wedding. I have friends who shopped here for their dresses (both lace up corsets, not a zipper like mine) and they had no problems at all. I don't know if they measured me wrong or what but it was a pretty stressful time. That said, if you are a smaller girl and are confident of your sizing you will probably be fine here. The staff is nice and they DID rush my alterations, but having to do them because I was told I was the wrong size really stinks. I would say... give them a try. My experience could have been a fluke. In the end my dress fit and was beautiful and I loved it so I guess it was worth the trouble.

ordeal and basically told me that I would only get 50% of my money back and would have to purhase the new one. Horrible customer service until she gets all of your money then she is nice.;The people that work there all have attitude problems and treat you horribly when you are planning for the most important day of your life. I left there crying many times and was very upset. I even took my dress from the store since I did not want her to ruin it. Don't waste your time going there. Horrible experience.