Kelly Rentals

Poor communication in resolving problems, eight days and still waiting…. Tent provided was not measured prior as requested to ensure tent fits. 5pm delivered and even the delivery driver was dumbfounded as to why tent was not measured before. They expect customers to take full responsibility even though they’re supplying the tent and is an events company. False hope that everything is good until day of. Xavier not responding and Nancy gives your the run around “we need to investigate”, how about focussing on excellent customer service as mentioned. We were frantically trying to find a tent for our outdoor wedding in hot Texas July weather. Disappointed…. Who wants to deal with this after their wedding. We just want a refund, we requested the smallest tent available and come to know there’s a 10x10. $300 for a tent never used and their solution “we need to investigate”?!