Kelly Wendt Photography

I booked a family session with Kelly Wendt Photography, thankfully not a wedding where I would never have another chance to capture those memories! I booked a session with Kelly to take family pictures before my husband's deployment. The session itself seemed to go okay though seemed a bit rushed with poses. I had let her know the most important thing to us was to get a good family portrait and ones of the kids and their dad individually and as a group. Sadly, when I got the link to view my pictures I ended up disappointed and crying instead of thrilled. The photos were blurry, off colored (skin tones were so orange they did not look realistic at all), highlights were blown, composition was off on some, basic blemish edits were not done, and poses that were important to us were not included. I contacted her and was shocked that her response to an unsatisfied customer was not to try and make things better but to blame my family for not cooperating. My son didn't smile, and while his expression is not her fault, the fact that we are not in focus and looks orange is. After attempting to get resolution with her and realizing she was not going to do anything to help (getting angry and saying that I knew her style before hiring her yet the photos of my family do not look like the style nor quality she has posted on her website) I finally broke down and downloaded the photos so in case I can't get into another photographer before deployment (which I have another session booked thankfully now). The downloaded images show the horrible quality of the images and I was able to see what settings she shot with, for anyone that knows anything about digital photography she was shooing f1.8 the whole time for a family of 5, with shutter speeds ranging from about 1/200 (barely any at this rate) to 1/60. So only a small tiny portion would have been in focus and she would have camera shake making the photos blurry, so I know that no matter what we looked like we would not have been in focus. Yet she blames us for her mistakes. She has refused to help and will not give me a refund for our session so I am going to be paying another photographer and still have to pay for the images from Kelly that I can't print because they are horrible. Also when she found out that I do have knowledge on photography instead of addressing the issues she wanted to know why I didn't take the pictures myself. She never once addressed the problems only defended "her style" which I guess is off colored and out of focus. Terrible service and worse customer service.