Worked w/ Karen & she was WONDERFUL from the start! Had to special order my husband's ring before we got married. Karen made the whole process easy & she was SO helpful & informative, especially since honestly, I don't really know a whole lot... about jewelry & it can be intimidating. But it wasn't thanks to Karen holding my hand & w/ her help & a helpful clue from my husband who was then my fiancé, I was able to pick out & purchase the perfect wedding ring. I even surprised my husband & had him thinking that he was getting a plain band when we got married but instead, it was the ring he wanted & Kennedy Jewelers made that possible. You can even see the surprised & thrilled look on my husband's face captured in pictures & on the video. =) I HIGHLY recommend Kennedy's Jewelers!!! THEY'RE THE BEST!!!