Kent Island Resort is undeniably a beautiful venue with so much potential — but unfortunately, my experience as a bride, both leading up to and during our wedding weekend, was extr...emely disappointing and stressful. I’m very Type-A and detail-oriented, yet I felt completely disorganized throughout the entire process due to poor communication, a lack of clarity, and constant staff turnover.
Over the course of planning, we were passed between five different points of contact. Each transition came with lost information, repeated conversations, and general confusion. There was no central system for tracking updates, no direct contact numbers or extensions, and very little consistency. Emails often went unanswered, and getting even basic information usually required multiple follow-ups.
As the weekend approached, we experienced several miscommunications and surprise charges — such as duplicate items listed in the BEO, major changes that weren’t communicated (like the tent flooring being completely changed), and unexpected fees that suddenly appeared. It often felt like we were always the last to know what was happening, and I constantly found myself second-guessing what had actually been confirmed.
Unfortunately, the wedding weekend itself continued in the same chaotic fashion. There were serious issues with room cleanliness — including footprints on bedsheets, no running bathroom water, and non-working outlets in the bathroom.
There were also multiple execution errors, including:
- The rehearsal dinner salad being served buffet-style, when it was supposed to be plated
- Me having to direct the staff to refill empty buffet trays
- The wrong chairs being set up in the reception space
- The promised tableside wine service never occurring
- Incorrect linens placed on reception tables
- Incorrect room charge amounts and my husband being charged twice for bar services he wasn’t responsible for
Even small moments turned into major stressors:
- The bridal suite was locked the morning of, when we were told we’d have access
- No venue representative was present for the entirety of rehearsal dinner or cocktail hour/reception
- And the private food and champagne for me and my husband during cocktail hour never showed up
Perhaps the most frustrating part of all this was the clear lack of ownership and accountability. Rather than offering proactive support, I was the one chasing answers, flagging mistakes, and constantly advocating for myself — even on basic details that should have been handled. Customer service across the board, including at the front desk, was incredibly disappointing. And the day-of venue coordinator I was assigned? I never saw her once.
I’m not sharing this out of bitterness, but to help future couples go in with their eyes wide open. Yes, the venue is beautiful — but the planning and execution were disorganized, frustrating, and riddled with issues that could have easily been prevented.
If you’re considering Kent Island Resort, be prepared to advocate for yourself every step of the way, and don’t assume anything is handled unless you’ve personally confirmed it — and followed up multiple times. I truly hope the venue takes serious steps to improve communication, consistency, and service — because right now, the setting is being completely overshadowed by a chaotic experience behind the scenes.