I got married on 9/27, and Keystone was our DJ. Unfortunately, the experience was disorganized from start to finish. Every time we reached out to the main point of contact, we were... met with excuses for why tasks hadn’t been completed.
We didn’t receive our final timeline until just two days before the wedding, despite multiple follow-ups, which caused unnecessary stress. During the event, there were several missed or awkward moments, including our cake cutting, and an incorrect announcement inviting us to the buffet line, even though we were supposed to be served at our table.
Leading up to the wedding, I reached out multiple times and expressed that I preferred a conversation to go over details, but instead the company required everything to be completed through their app. The process was lengthy, and could have been handled more efficiently through discussion.
On the wedding day, the DJ team set up in the wrong location and appeared unprepared, confirming that proper coordination with the venue had not occurred as requested. We shared feedback throughout the planning process, though I understand that not all vendors are equally receptive.
Overall, I would not recommend Keystone. If you value clear communication and organization, look elsewhere!