We had a very disappointing experience with Jalpa of Kiani Moments and unfortunately cannot recommend her services.
Communication was consistently slow and unreliable—each email r...eply took days (sometimes up to 10), and follow-ups often came after the dates she herself promised (including for the contract, payment info, and frame design). Scheduling was also poorly managed: she asked us to call on a certain day, forgot about the call, and then asked for information we had already submitted via email (blaming The Knot, even though we never used it to communicate).
On the day of the event, photo prints were inconsistent—we received multiple copies of some photos but none of others. Guests told us they weren’t reminded to take their prints. Even worse, she offered to text digital copies to guests, and some received a random photo of her testing the booth in her home instead of their actual images or boomerangs. Others received photos or boomerangs belonging to different guests entirely, which raised further concerns about privacy and organization.
There was no framing guide on the iPad, so many prints had guests’ faces cut off. The digital gallery was a mess—completely disorganized, with over 10 test shots of Jalpa herself included and many guest photos and boomerangs missing. This was confirmed by multiple bridesmaids who sent me photos I never received in any format.
After some back-and-forth and providing proof of the missing images, she eventually sent us a separate Google Drive link that included everything. While we appreciated that, it should not have taken that much effort to receive the full set of files that should have been delivered from the start.
To add to the confusion, Kiani Moments posted a reel of our wedding on their Instagram—but left in the autogenerated ChatGPT text, starting with “Absolutely! Here’s a charming Instagram caption for the beautiful wedding.” This lack of attention to detail was consistent with the overall experience.
Overall, the service was unprofessional and disappointing—especially for such an important day. We regret booking with Kiani Moments.