Kimball's Jewelers

man, saved up money, and purchased an engagement ring. Like most, I knew nothing about jewelry or diamonds and entrusted my decision to their professional expertise. I purchased a ring in Nov ’22 and proposed in late-July ’23. We visited the store in Nov ’23 for another resizing and we asked them look at a stone in the halo that was not reflecting correctly. We got the ring back and the issue did not appear to be addressed. My fiancé said she noticed a crack with her bare eye. This was odd to me. First, it’s a diamond… Second, she has only worn it for 6 months and during those 6 months, it was not worn for 3 weeks during resizing and about 50% of the time due to her occupation. I, knowing nothing, took it to a separate jeweler and they confirmed it was cracked after a minute of inspection. I asked them for guidance, and they said to check with where I purchased it – “if you bought it here, we would take care of you but since you did not, we would have to charge”. I took the ring back in Jan 23’ to have them look at it. They confirmed there was a crack, and they did not “take care of me”. Rather than fixing the product they sold, they instructed me that I would have to pay for the repair since it was 12 months past the purchase date and that the crack must have occurred within the last month. The ring did not withstand less than normal wear and tear (if that is what caused the “crack”) for less than 6 months… I had intentions of purchasing the matching wedding band from them. However, after this product and their demonstration, or lack thereof, of customer service, I cannot only not trust their services, but also the integrity of the products they sell to their customers.