First I will say that this would have been a five star review. However, the flowers on my welcome sign were completely incorrect. Wrong flower, wrong color, everything. I had made ...it clear that this was to be a main focal point. Every single flower in my wedding was a shade of blush or pink, roses or Cala Lillies. They installed some bizarre, bright blue, floral arrangement. When I asked what happened I was told they "misread blush for blue" even though they had a picture of what it was supposed to be, and a little common sense would go a long way in a situation like this. I wasn't that upset, and I was promised a refund for the installation. It is now three weeks later, no refund, and they have stopped answering my emails. That level of unprofessionalism alone is what is completely unacceptable. I told a friend who I had referred, they are doing her wedding, and she responded very upset and told me I am the second person who has told her they had a problem at their wedding with this vendor. Would update review if they followed through on their promises and refunded me for their mistake.