I’d like to first mention that the end results for hair and makeup were stunning on not only me (the bride), but the bridesmaids and Moms as well. Everyone was happy with the end r...esult. For this, I would rate 5 stars. However, I also believe that part of the service on such a big day is having the right attitude, and on this point, they failed. I’d like to give them 3.5 stars and round up, but let’s be real- there are a LOT of talented makeup and hair artists in any city- Service is what puts you over the top, and this is what landed them at 3 stars. This was a destination wedding planned in 5 months’ time, so we didn’t get to meet any of our vendors prior to the wedding day. We didn’t have issues with anyone else, so I wasn’t too unnerved when they showed up almost 30 min late. Luckily, I built in a buffer for 30 min before the photographer and videographer arrived. While I did get a text saying they would be ten minutes late, I called them at the 25 minute mark because I was getting nervous. They seemed annoyed. I’ve worked with brides in a previous role- there is no room for your own attitude because your job is to make their day as pleasant as possible, period. During our phone calls and emails prior to booking, I explained that we’d be in a tight suite of the hotel we were staying in- all larger rooms, including conference rooms were booked up. I cleared out the living room portion for their use to make sure they can set up and take up the entire space if needed. When they showed up at the door, I greeted them with a smile, not wanting to start off on the wrong foot. They walked past me, without eye contact, and one of them muttered a “sorry”. no one asked where the bride was, or if it was me, so I said, HI, I’m Jen, the bride. I realized at the end that they never actually introduced themselves, and so I still wasn’t sure which one was Brittany. While I understand parking issues, etc, i do believe (having spent numerous years in some form of customer oriented service or another) that it’s the vendor’s job to slap the smile on their face and proceed. They seemed annoyed at the set- up, which I had told them about prior to handing over a deposit. At this point, I offered them food and drink I had brought in, and excused myself until it was my turn in an attempt to keep my anxiety level down. Overall, I think they had pleasant conversation with most of the girls from what I overheard, so let’s give credit where it’s due. Take that as you will. Again, while they got us all done on time, they still had everything out and were cleaning up when the photographer and videographer arrived. This was a tight space and without the addition, there were already 9 of us. This was why I had the 30 minute buffer. I have spent a lot of time organizing multiple moving parts of large-scale global events and while I understand something will always go wrong, I expect a genuine apology as it goes south. My usual self would have called all of this out as it unfolded, but let’s be honest- you don’t want to get on the wrong side of the people in charge of making you look your best on your wedding day. FINAL THOUGHT: Maybe this was an off day, who knows. I’d recommend doing a trial if you are able to do so before paying for the group, and make sure you’re getting the personalities described in the many 5 star reviews I read through here.