I'm so sad to leave only a 2-star review for this team. I had hired K&M for two hair and makeup trials, both of which ended perfectly. I also hired them for my bridal shower, and rehearsal dinner. Melissa was the artist who did my hair and make...
up at all of these events and I had 0 complaints about her professionalism and skill. She had done a great job for all the events I had leading up to my wedding, and I had 0 concerns going into my wedding day, but unfortunately, I was disappointed.
To add some context, I changed the schedule of when I wanted H&M for myself and my bridal party for the day of the wedding a couple of times prior to the actual wedding week. During the last change, I requested to have an additional hour added to my time slot, to which management said they cannot do, but I should not be worried because the artists will be done on time.
During the morning of my wedding, everything went smoothly, until the last hour of our appointment (11-12 pm). Melissa sent home one of the hair and makeup artists early (I was not made aware of this prior). My mom and I had our curls still pinned up and we had 20 minutes before we needed to be ready for photos. Our hair wasn't styled until then and Melissa ended up staying an entire 30 minutes past her assigned time (which I greatly appreciate). However, I was assured that everyone would be done on time, but the team didn't leave until 12:30. I was told they would be done on time which would have been at 12.
Due to the rush to get me ready (I was the bride btw), my hair started falling apart and lost its structure as soon as one hour after Melissa left. It was also frizzing, something that had never happened before when Melissa did my hair. I had to take time out of my wedding day so that my MOH could re-curl parts of my hair before going to our ceremony. It was a huge disappointment and inconvenience to my day...
All that to say, I decided to email K&M privately to see if there would be a resolve to the issue. I didn't want to leave a public review because I loved working with everyone. Their manager emailed me back right away saying that they would be in touch. However, I never got an email after that. I even sent a second email to follow up, to which I got no response. I am so disappointed with the lack of customer service I received following this issue, and this is ultimately why I decided to leave a review. I think H&M is an important decision for brides and I think honest reviews are important.
I loved working with Melissa. She did a fantastic job with my makeup and I had no complaints there, the airbrush stayed on my face all day long and she was flexible with me wanting to use my own products, and also so very patient with me as I was really stressed out the morning of my wedding.
If you end up hiring K&M for your wedding, I would caution brides to build in extra time themselves because I didn't get the feeling that K&M was able to manage their time during my wedding and unfortunately it did negatively affect me. I regret trusting that they would be done on time when I was told that. I am also upset because I feel like I wasted a lot of money on hair trials (trials were expensive) when my hair didn't end up being what I wanted on my wedding day.